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Confused By AVG

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3 replies to this topic

#1 LostThePlot


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Posted 08 October 2012 - 02:00 PM


I have Windows 7 & Office 2010 running on my PC. When it was set up for me the chap that did it said the he had found Microsoft Essentials very good and unlike my last PC he didn't install AVG.

So for months I had MS Essentials and Malwarebytes running with no problem.

Then I had some tracking cookies which I couldn't seem to get rid of and I installed AVG 2012 Free version. It cleared them and everything has been working fine.

Then AVG 2013 came out and it has ground the PC to a halt on startup, sometimes I have to switch off and on again because it just won't allow connection to the Internet.

I rang AVG and they said disable MS Essentials and uninstall Malwarebytes.

How do I disable MS Essentials? and do I really need to get rid of Malwarebytes? It has picked up malware on a couple of occasions.

Thanks for any advice.

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#2 noknojon


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Posted 08 October 2012 - 10:50 PM

Hi -
Quick questions first -
Do you have the paid / Pro versions of either AVG or Malwarebytes currently installed ??
Note: You should Never install more than one Antivirus program at any time, as they will both conflict with each other and cause problems -

You can always leave the Malwarebytes installed, as it is not an Antivirus, but an Anti Malware program (even the Pro Version).

These details are from SingularLabs Removal tool section >>>
To remove MSE, only if you wish - Microsoft Security Essentials > Info > Tool
AVG remover, if you prefer > AVG > Info > Tool (32bit) - Tool (64 bit) - Tool (Any Version)

Always first Delete from Add/Remove or Programs and Features first then use the Uninstall Tool -

Thank You -

#3 Romeo29


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Posted 10 October 2012 - 02:48 AM

How to Remove MSE from Your Computer.

  • Click on the Start button and in the Search text box, type appwiz.cpl, and then press Enter.
  • Right-click Microsoft Security Essentials, and then click Uninstall.

I hear that AVG 2013 has some bugs and AVG developers are working on it. So you may want to uninstall AVG 2013 and re-install AVG2012 and stay like that for a month or so.

Edited by Romeo29, 10 October 2012 - 02:53 AM.

#4 quietman7


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Posted 11 October 2012 - 06:14 AM

Then I had some tracking cookies which I couldn't seem to get rid of and I installed AVG 2012 Free version. It cleared them and everything has been working fine.

There really was no need to install AVG just for this. Not all anti-virus programs will look for and remove tracking cookies. Malwarebytes intentionally does not search for and remove cookies because they pose no significant threat.

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.

  • Persistent cookies have expiration dates set by the Web server when it passes the cookie and are stored on a user's hard drive until they expire or are deleted. These types of cookies are used to store information between visits to a site and collect identifying information about the user such as surfing behavior or preferences for a specific web site.
  • Session (transient) cookies are not saved to the hard drive, do not collect any information and have no set expiration date. They are used to temporarily hold information in the form of a session identification stored in memory as you browse web pages. These types of cookies are cached only while a user is visiting the Web server issuing the session cookie and are deleted from the cache when the user closes the session.
Cookies can be categorized as:
  • Trusted cookies are from sites you trust, use often, and want to be able to identify and personalize content for you.
  • Nuisance cookies are from those sites you do not recognize or often use but somehow it's put a cookie on your machine.
  • Bad cookies (i.e. persistent cookies, long term and third party tracking cookies) are those that can be linked to an ad company or something that tracks your movements across the web.
The type of persistent cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. Cookies are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners.

Cookies are NOT a "threat". As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups or install malware and they cannot erase or read information from a computer.

Cookies cannot be used to run code (run programs) or to deliver viruses to your computer.

Microsoft's Description of Cookies

To learn more about Cookies, please refer to:
Flash cookies (or Local Shared Objects) and Evercookies are a newer way of tracking user behavior and surfing habits but they too are not a threat, and cannot harm your computer.

1. An Evercookie is a Javascript API created and managed persistent cookie which can be used to identify a user even after they have removed standard and Flash cookies. This is accomplished by creating a new cookie and storing the data in as many storage locations (currently eight) as it can find on the local browser. Storage mechanisms range from Standard HTTP and Flash cookies to HTML5's new storage methods. When evercookie finds that other types of cookies have been removed, it recreates them so they can be reused over and over.2. Flash cookies are cookie-like data stored on a computer and used by all versions of Adobe Flash Player and similar applications. They can store much more information than traditional browser cookies and they are typically stored within each user’s Application Data directory with a ".SOL" extension, under the Macromedia\FlashPlayer\#SharedObjects folder. Unlike traditional cookies, Flash cookies cannot be managed through browser controls so they are more difficult to find and remove. However, they can be viewed, managed and deleted using the Website Storage Settings panel at Macromedia's Support Site. From this panel, you can change storage settings for a website, delete a specific website or delete all sites which erases any information that may have been stored on the computer. To prevent any Flash Cookies from being stored on your computer, go to the Global Storage Settings panel and uncheck the option “Allow third-party Flash content to store data on your computer”. For more information, please refer to:
As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal.

Tou can minimize the number of cookies which are stored on your computer by referring to:
Third party utilities to Manage (view & delete) Cookies:
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