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Virus which deletes folders in Program Files directory


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#1 pjcard

pjcard

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Posted 07 October 2012 - 09:37 PM

Hi, I work in a computer repair shop, and I've recently had two computers come in separately with the same very odd problem. What appears to have happened is that something has deleted most (but not all) of the folders within the Program Files and Program Files (x86) directories. A secondary symptom is that the start menu is also almost or completely empty. Files remain associated with the removed programs, and they appear to have been simply deleted rather than uninstalled. When the first machine came in I thought perhaps this was user error, but having seen a second identical but unrelated instance that now seems unlikely. The second user said it occurred around the time she was installing Norton 360 (in fact, the disk was still in her drive). I've checked in both cases and:
- The hard drives were healthy
- The folders were deleted, not hidden.

Anyone heard of a virus being the cause of something like this? I've done some extensive googling, and found a few people mentioning similar symptoms as far back as 2002, but no explanations.

Edited by pjcard, 07 October 2012 - 09:39 PM.


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