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Pop-ups and a redirecting browser


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12 replies to this topic

#1 gina834

gina834

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  • Local time:02:50 PM

Posted 07 October 2012 - 02:51 PM

I run Windows XP professional and my default browser is Firefox.

Last week my browser started to redirect when clicking links on some pages,including to pages that appear to be non existent, and sliding pop-ups started appearing in the bottom corner of my screen.

I have tried using Spybot S&D, Malware Bytes Anti Malware and SuperAntiSpyware to search for malicious software but have not managed to fix the problem. Additionally, my computer came pre-installed with Kaspersky. This problem also occurs with IE and Chrome.

Any help with this would be greatly appreciated.

Thanks,
Georgina

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#2 Broni

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Posted 07 October 2012 - 02:57 PM

Welcome aboard :)

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 narenxp

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Posted 07 October 2012 - 02:57 PM

.

Edited by narenxp, 07 October 2012 - 02:58 PM.


#4 gina834

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Posted 07 October 2012 - 06:01 PM

Thanks for your speedy reply. I have run everything you suggested and I have pasted the logs below.


Results of screen317's Security Check version 0.99.51
Windows XP Service Pack 3 x86
Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Kaspersky Anti-Virus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
MVPS Hosts File
PC Tools Spyware Doctor 9.0
Spybot - Search & Destroy
SUPERAntiSpyware
Malwarebytes Anti-Malware version 1.65.0.1400
Java™ 6 Update 31
Java 7 Update 7
Java™ 6 Update 2
Java™ 6 Update 7
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 10.3.183.7 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (15.0.1)
Mozilla Thunderbird (2.0.0 Thunderbird out of Date!
````````Process Check: objlist.exe by Laurent````````
Kaspersky Lab Kaspersky Anti-Virus 6.0 for Windows Workstations avp.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 10%
````````````````````End of Log``````````````````````



Farbar Service Scanner Version: 07-10-2012
Ran by student (administrator) on 07-10-2012 at 21:25:08
Running from "C:\Documents and Settings\student\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
acsint(9) acsmux(10) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0A0000000400000001000000020000000300000005000000060000000700000008000000090000000A000000
IpSec Tag value is correct.

**** End of log ****



MiniToolBox by Farbar Version: 23-07-2012
Ran by student (administrator) on 07-10-2012 at 21:26:52
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost








































































































































































































74.55.76.230 www.google-analytics.com.
74.55.76.230 ad-emea.doubleclick.net.
74.55.76.230 www.statcounter.com.
178.250.45.15 www.google-analytics.com.
178.250.45.15 ad-emea.doubleclick.net.
178.250.45.15 www.statcounter.com.

127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 15266 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows = Cisco AnyConnect Secure Mobility Client Connection (Disconnected)
1394 Net Adapter = 1394 Connection (Connected)
Dell Wireless 1395 WLAN Mini-Card = Wireless Network Connection (Connected)
Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC = Local Area Connection (Media disconnected)
Bluetooth Personal Area Network = Local Area Connection 3 (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=NONE
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp

# Interface IP Configuration for "Local Area Connection 3"

set address name="Local Area Connection 3" source=dhcp
set dns name="Local Area Connection 3" source=dhcp register=PRIMARY
set wins name="Local Area Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : MS-0810-04

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : chem.warwick.ac.uk

csv.warwick.ac.uk

warwick.ac.uk

ac.uk



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-21-70-9A-67-CC



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : lan

Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-22-5F-1C-57-2B

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.68

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : 07 October 2012 18:00:31

Lease Expires . . . . . . . . . . : 08 October 2012 18:00:31



Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Bluetooth Personal Area Network

Physical Address. . . . . . . . . : 00-21-86-46-AD-5C

Server: O2WirelessBox.lan
Address: 192.168.1.254

Name: google.com
Addresses: 173.194.34.100, 173.194.34.105, 173.194.34.104, 173.194.34.99
173.194.34.98, 173.194.34.110, 173.194.34.101, 173.194.34.103, 173.194.34.102
173.194.34.96, 173.194.34.97



Pinging google.com [173.194.34.99] with 32 bytes of data:



Reply from 173.194.34.99: bytes=32 time=23ms TTL=55

Reply from 173.194.34.99: bytes=32 time=24ms TTL=55



Ping statistics for 173.194.34.99:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 23ms, Maximum = 24ms, Average = 23ms

Server: O2WirelessBox.lan
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.138.253.109, 98.139.183.24, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=1203ms TTL=51

Reply from 72.30.38.140: bytes=32 time=1535ms TTL=51



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1203ms, Maximum = 1535ms, Average = 1369ms

Server: O2WirelessBox.lan
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 21 70 9a 67 cc ...... Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
0x3 ...00 22 5f 1c 57 2b ...... Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
0x10005 ...00 21 86 46 ad 5c ...... Bluetooth Personal Area Network - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.68 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.68 192.168.1.68 20
192.168.1.0 255.255.255.0 192.168.1.68 192.168.1.68 25
192.168.1.68 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.68 192.168.1.68 25
224.0.0.0 240.0.0.0 192.168.1.68 192.168.1.68 25
255.255.255.255 255.255.255.255 192.168.1.68 10005 1
255.255.255.255 255.255.255.255 192.168.1.68 2 1
255.255.255.255 255.255.255.255 192.168.1.68 192.168.1.68 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/07/2012 05:59:55 PM) (Source: copSSHD) (User: MS-0810-04)MS-0810-04
Description: copSSHD: PID 912: service `copSSHD' failed: signal 11 raised

Error: (10/05/2012 03:13:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6047

Error: (10/05/2012 03:13:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6047

Error: (10/05/2012 03:13:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/05/2012 03:13:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4094

Error: (10/05/2012 03:13:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4094

Error: (10/05/2012 03:13:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/05/2012 03:13:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1954

Error: (10/05/2012 03:13:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1954

Error: (10/05/2012 03:13:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (10/04/2012 02:21:22 PM) (Source: Service Control Manager) (User: )
Description: The PC Tools Auxiliary Service service terminated unexpectedly. It has done this 1 time(s).

Error: (10/02/2012 09:52:52 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 137.205.58.232 on the
Network Card with network address 0021709A67CC.

Error: (09/27/2012 10:07:07 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 137.205.58.232 on the
Network Card with network address 0021709A67CC.

Error: (09/21/2012 03:19:08 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.68 on the
Network Card with network address 00225F1C572B.

Error: (09/20/2012 07:32:24 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.68 on the
Network Card with network address 00225F1C572B.

Error: (09/04/2012 11:24:47 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 137.205.58.232 on the
Network Card with network address 0021709A67CC.

Error: (08/17/2012 11:35:47 AM) (Source: DCOM) (User: MS-0810-04)
Description: DCOM was unable to communicate with the computer C210 using any of the configured
protocols.

Error: (08/17/2012 11:35:26 AM) (Source: DCOM) (User: MS-0810-04)
Description: DCOM was unable to communicate with the computer C210 using any of the configured
protocols.

Error: (08/17/2012 10:17:55 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 137.205.58.232 on the
Network Card with network address 0021709A67CC.

Error: (08/14/2012 09:51:38 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 137.205.58.232 on the
Network Card with network address 0021709A67CC.


Microsoft Office Sessions:
=========================
Error: (02/16/2012 04:12:56 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 10470 seconds with 240 seconds of active time. This session ended with a crash.

Error: (01/18/2012 00:07:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6600.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3136 seconds with 240 seconds of active time. This session ended with a crash.

Error: (10/04/2011 01:17:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 12508 seconds with 3720 seconds of active time. This session ended with a crash.

Error: (07/30/2011 04:32:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 12079 seconds with 2580 seconds of active time. This session ended with a crash.

Error: (07/30/2011 01:10:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 248 seconds with 240 seconds of active time. This session ended with a crash.

Error: (07/30/2011 01:06:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5867 seconds with 5520 seconds of active time. This session ended with a crash.

Error: (01/20/2011 08:12:36 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 20189 seconds with 4200 seconds of active time. This session ended with a crash.

Error: (07/08/2010 01:05:08 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 34 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/24/2009 07:02:00 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 5409 seconds with 4200 seconds of active time. This session ended with a crash.

Error: (03/13/2009 03:16:06 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 16173 seconds with 420 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 8.1.1)
ACD/Labs Software in C:\Program Files\ACDFREE12\ (Version: v12.00, FREE)
Adobe Digital Editions
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 10 Plugin (Version: 10.3.183.7)
Adobe Reader 9 (Version: 9.0.0)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
Bluetooth Stack for Windows by Toshiba (Version: v4.31.02.6(D))
Bonjour (Version: 3.0.0.10)
Browser Guard 4.0 (Version: 4.0.0.1606)
CambridgeSoft Activation Client (Version: 11.0)
CambridgeSoft Activation Client (Version: 12.0)
CambridgeSoft ChemDraw Pro 12.0 (Version: 12.0)
CDBurnerXP Pro 3 (Version: 3.0.116)
ChemToolBox version 1.0.1
Chime/Chime Pro for Internet Explorer
Cirrus (Version: 3.2)
Cirrus Multi Channel (Version: 3.3)
Cisco AnyConnect Secure Mobility Client (Version: 3.0.3054)
Cisco AnyConnect Secure Mobility Client (Version: 3.0.3054)
copSSH (remove only)
Critical Update for Windows Media Player 11 (KB959772)
Dell Touchpad (Version: 7.1.102.7)
Dell Wireless WLAN Card Utility (Version: 4.170.77.13)
enCIFer (Version: 1.4)
EndNote X2 (Version: 12.0.0.3252)
Exceed 2008 (Version: 13.0.0.0)
FileOpen Client (Version: 3.0.47.900)
Foxit Reader
Google Earth (Version: 6.1.0.5001)
Google Gears (Version: 0.4.17.0)
Google Update Helper (Version: 1.3.21.123)
Google Updater (Version: 2.4.2432.1652)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
ISI ResearchSoft - Export Helper
iTunes (Version: 10.5.0.142)
Java 7 Update 7 (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 2 (Version: 1.6.0.20)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 6 Update 7 (Version: 1.6.0.70)
Kaspersky Anti-Virus 6.0 for Windows Workstations (Version: 6.0.3.837)
Laptop Integrated Webcam Driver (1.01.01.0529)
LitLink Windows Components
Malwarebytes Anti-Malware version 1.65.0.1400 (Version: 1.65.0.1400)
MathType 6 (Version: 6.0)
MDL CrossFire Commander 7.0 SP2 (Version: 7.00.100)
MDL ISIS Draw 2.5 Standalone (Version: 2.5)
Mendeley Desktop 0.9.6.3 (Version: 0.9.6.3)
Mercury (Version: 2.4)
Mercury 1.4.2 (Version: 1.4.2)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Standard 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MiKTeX 2.6 (Version: 2.6)
Mozilla Firefox 15.0.1 (x86 en-US) (Version: 15.0.1)
Mozilla Maintenance Service (Version: 15.0.1)
Mozilla Thunderbird (2.0.0.6) (Version: 2.0.0.6 (en-GB))
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NetDrive
Novell iPrint Client v05.68.00
Nuance PDF Professional 5 (Version: 5.00.3233)
NVIDIA Drivers
NX Client for Windows 3.2.0-13 (Version: 3.2.0-13)
O2Micro Flash Memory Card Reader Driver (x86) (Version: 3.27)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Origin 6.0
Ortep for Windows v2.02 (Version: 2.02)
PC Tools Spyware Doctor 9.0 (Version: 9.0)
PDA Utility
PopCap Browser Plugin
PowerDVD (Version: 7.0)
PuTTY version 0.60 (Version: 0.60)
QuickTime (Version: 7.55.90.70)
RasWin (remove only)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.16.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5512)
Roxio Creator Audio (Version: 3.3.0)
Roxio Creator Copy (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator DE (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Express Labeler (Version: 2.1.0)
Scansoft PDF Professional
SciFinder Scholar 2007
Segoe UI (Version: 14.0.4327.805)
Sentinel Protection Installer 7.4.0 (Version: 7.4.0)
SimpleMencoderShellGUI (remove only)
Skype Toolbars (Version: 1.0.4051)
Skype™ 5.10 (Version: 5.10.116)
Sonic Activation Module (Version: 1.0)
Spotify (Version: 0.3.19)
Spotify (Version: 0.8.3.222.g317ab79d)
Spybot - Search & Destroy (Version: 1.6.2)
Spybot - Search & Destroy (Version: 2.0.10)
SUPERAntiSpyware (Version: 5.5.1022)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VLC media player 0.9.8a (Version: 0.9.8a)
VMD
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live OneCare safety scanner
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WinSCP 4.0.4 (Version: 4.0.4)
WinZip (Version: 8.1 SR-1 (5266))

========================= Devices: ================================

Name: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows
Description: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Cisco Systems
Service: vpnva
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 2046.36 MB
Available physical RAM: 934.51 MB
Total Pagefile: 3936.86 MB
Available Pagefile: 2758.55 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.92 MB

========================= Partitions: =====================================

1 Drive c: (zizi) (Fixed) (Total:73.24 GB) (Free:23.68 GB) NTFS
2 Drive d: (zobi) (Fixed) (Total:75.81 GB) (Free:75.56 GB) NTFS

========================= Users: ========================================

User accounts for \\MS-0810-04

Administrator Guest HelpAssistant
mssgs sshd student
SUPPORT_388945a0 SvcCOPSSH


**** End of log ****




Malwarebytes Anti-Malware (Trial) 1.65.0.1400
www.malwarebytes.org

Database version: v2012.10.07.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.13
student :: MS-0810-04 [administrator]

Protection: Disabled

07/10/2012 21:32:05
mbam-log-2012-10-07 (21-32-05).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 258288
Time elapsed: 9 minute(s), 53 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)




aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-10-07 21:49:39
-----------------------------
21:49:39.250 OS Version: Windows 5.1.2600 Service Pack 3
21:49:39.250 Number of processors: 2 586 0xF0D
21:49:39.250 ComputerName: MS-0810-04 UserName: student
21:50:02.468 Initialize success
22:00:02.656 AVAST engine defs: 12100701
22:00:18.953 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
22:00:18.953 Disk 0 Vendor: TOSHIBA_ LV01 Size: 152627MB BusType: 3
22:00:18.953 Disk 0 MBR read successfully
22:00:18.968 Disk 0 MBR scan
22:00:19.062 Disk 0 Windows XP default MBR code
22:00:19.062 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 74998 MB offset 63
22:00:19.125 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 77626 MB offset 153597465
22:00:19.171 Disk 0 scanning sectors +312576705
22:00:19.328 Disk 0 scanning C:\WINDOWS\system32\drivers
22:00:51.265 Service scanning
22:01:45.578 Modules scanning
22:01:59.015 Disk 0 trace - called modules:
22:01:59.109 ntkrnlpa.exe CLASSPNP.SYS disk.sys PCTCore.sys ACPI.sys hal.dll iaStor.sys
22:01:59.109 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a5dcab8]
22:01:59.109 3 CLASSPNP.SYS[ba108fd7] -> nt!IofCallDriver -> [0x8a61ce50]
22:01:59.109 5 PCTCore.sys[b9d7182d] -> nt!IofCallDriver -> \Device\00000082[0x8a669a18]
22:01:59.109 7 ACPI.sys[b9f5f620] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x8a642030]
22:01:59.968 AVAST engine scan C:\WINDOWS
22:02:38.437 AVAST engine scan C:\WINDOWS\system32
22:07:02.531 AVAST engine scan C:\WINDOWS\system32\drivers
22:07:33.968 AVAST engine scan C:\Documents and Settings\student
22:45:57.781 AVAST engine scan C:\Documents and Settings\All Users
22:59:46.046 Scan finished successfully
23:57:09.859 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\student\Desktop\MBR.dat"
23:57:09.859 The log file has been saved successfully to "C:\Documents and Settings\student\Desktop\aswMBR.txt"

#5 Broni

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Posted 07 October 2012 - 08:29 PM

Let's start with your hijacked "hosts" file.

Restart computer in Safe Mode.
Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders, UN-check Hide protected operating system files.
NOTE. Make sure to reverse the above changes, when done with this step.
Navigate to C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder.
Delete hosts file.

Restart in normal mode.
Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.
Follow all prompts.

Re-run MiniToolbox.

Checkmark following boxes:
  • List content of Hosts
Click Go and post the result.

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#6 gina834

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Posted 08 October 2012 - 04:00 AM

MiniToolBox by Farbar Version: 23-07-2012
Ran by student (administrator) on 08-10-2012 at 09:58:13
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 localhost


**** End of log ****

#7 Broni

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Posted 08 October 2012 - 11:36 AM

Good :)

How is redirection and pop-ups?

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

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#8 gina834

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Posted 09 October 2012 - 04:47 AM

Everything seems to be much better. So far no pop-ups or redirects!

I had no problems running Rkill:

Rkill 2.4.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/09/2012 10:35:13 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* C:\WINDOWS\System32\WLTRYSVC.EXE (PID: 1508) [WD-HEUR]
* C:\WINDOWS\System32\bcmwltry.exe (PID: 1520) [WD-HEUR]
* C:\WINDOWS\system32\WLTRAY.exe (PID: 3460) [WD-HEUR]

3 proccesses terminated!

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* No issues found.

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 10/09/2012 10:35:57 AM
Execution time: 0 hours(s), 0 minute(s), and 43 seconds(s)

#9 Broni

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Posted 09 October 2012 - 10:32 AM

Very good :)

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.


=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#10 gina834

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Posted 10 October 2012 - 06:22 AM

Below is the log file for AdwCleaner. The online scanner did not find any threats.

# AdwCleaner v2.004 - Logfile created 10/09/2012 at 18:56:28
# Updated 06/10/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : student - MS-0810-04
# Boot Mode : Normal
# Running from : C:\Documents and Settings\student\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\incredibar.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\incredibar.com
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLL
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\incredibar.com
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\incredibar.com

***** [Internet Browsers] *****

-\\ Internet Explorer v7.0.5730.13

[OK] Registry is clean.

-\\ Mozilla Firefox v15.0.1 (en-US)

Profile name : default
File : C:\Documents and Settings\student\Application Data\Mozilla\Firefox\Profiles\nbz66qu6.default\prefs.js

[OK] File is clean.

Profile name : default
File : C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\lgub13ra.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [1632 octets] - [09/10/2012 18:56:28]

########## EOF - C:\AdwCleaner[S1].txt - [1692 octets] ##########

#11 Broni

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Posted 10 October 2012 - 06:03 PM

Update Adobe Flash Player
Download the Latest Adobe Flash for Firefox and IE Without Any Extras: http://www.404techsupport.com/2010/04/27/download-the-latest-adobe-flash-for-firefox-and-ie-without-any-extras/

=========================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

======================

We need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

=========================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) weekly.

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

11. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#12 gina834

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Posted 11 October 2012 - 05:37 AM

Thank you for all your help!

#13 Broni

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Posted 11 October 2012 - 06:27 PM

You're very welcome Posted Image

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