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Audio Stopped Working Suddenly


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#1 Dave Lister

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Posted 07 October 2012 - 01:13 PM

Hi guys,

I wonder if anyone can help.

My wife was using our PC, playing an online puzzle game, and she muted the sound.
When I came to use the PC myself, I noticed the sound was muted, so I un-muted it, expecting all to be good again, but it wasn't.
No sound at all !
After messing around for quite a while, I tried uninstalling and re-installing the drivers, that hasn't worked.
I've just done a system restore, and that hasn't worked either.
I've run MBAM & Microsoft Security Essentials, and neither has shown any problems.
I'm at a total loss, please help.

Many thanks in advance

Spadders

Edited by hamluis, 08 October 2012 - 04:31 PM.
Moved from XP to Am I Infected - Hamluis.


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#2 Dave Lister

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Posted 07 October 2012 - 03:15 PM

Don't know if this is relevant,
but in Device manager/Sound, video & game controllers/ legacy audio drivers, properties is blank.

#3 hamluis

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Posted 07 October 2012 - 04:17 PM

Please post a screenshot of your Device Manager, reflecting any item with yellow or red markings.

Louis

#4 Dave Lister

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Posted 08 October 2012 - 02:51 AM

Hi,
Thanks for the reply.

That's the thing, there are no red or yellow flags next to any of the items in device manager.
All was working fine until my wife muted the sound, and now it's gone.

#5 hamluis

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Posted 08 October 2012 - 06:15 AM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#6 Dave Lister

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Posted 08 October 2012 - 03:59 PM

Hi Louis,
Now this is getting really strange, I ran MiniToolBox, and have posted the results below, but when I tried to install Speccy, the system froze, then crashed to a blue screen. When I rebooted, it said it had recovered from a serious error etc, and the sound came back on !
I tried again running Speccy, and it froze the system as it was analyzing the graphics card, I tried the lite version too, with the same result over 4 attempts.
Although I now have sound back, I'm having other issues, I'm now getting "This connection is untrusted" message for Google, hotmail, Microsoft and other legit sites, and I can no longer log into messenger.

Thanks again for your help so far

Ade

MiniToolBox by Farbar Version: 23-07-2012
Ran by Ade (administrator) on 08-10-2012 at 17:49:07
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/07/2012 06:59:00 PM) (Source: Windows Live Messenger) (User: )
Description: msnmsgr.exe14.0.8117.4164bc935afmsnmsgr.exe14.0.8117.4164bc935af00024fc76

Error: (10/07/2012 06:50:57 PM) (Source: Windows Search Service) (User: )
Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

Context: Application, SystemIndex Catalog

Error: (10/07/2012 06:49:17 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/07/2012 06:44:55 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x8050a003, P2 mpupdateengine, P3 am fe, P4 11.1.3927.0, P5 mpsigstub.exe, P6 4.0.1526.0, P7 microsoft security essentials, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (10/07/2012 06:38:51 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
The content index metadata cannot be read. (0xc0041801)

Error: (10/07/2012 06:38:51 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index metadata cannot be read. (0xc0041801)

Error: (10/07/2012 06:38:51 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
Element not found. (0x80070490)

Error: (10/07/2012 06:38:51 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index metadata cannot be read. (0xc0041801)

Error: (10/07/2012 06:38:51 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog

Details:
0x%08x (0x80041181 - The content index server cannot find a description of the content index in its database. Search will automatically attempt to recreate the content index description. If this problem persists, stop and restart the search service and, if necessary, delete and recreate the content index. )

Error: (10/07/2012 06:38:35 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf: No such file or directory


System errors:
=============
Error: (10/08/2012 05:43:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (10/08/2012 05:37:50 PM) (Source: System Error) (User: )
Description: Error code 00000077, parameter1 c00000b5, parameter2 c00000b5, parameter3 00000000, parameter4 00001000.

Error: (10/08/2012 05:37:47 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (10/08/2012 04:53:56 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (10/08/2012 08:34:40 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (10/08/2012 08:33:10 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.2 for the Network Card with network address 001BFCAE3E78 has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).

Error: (10/07/2012 09:34:33 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (10/07/2012 06:50:17 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (10/07/2012 06:50:17 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (10/07/2012 06:44:57 PM) (Source: Microsoft Antimalware) (User: )
Description: %N-D5E5E7387E7C460 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.137.1263.0

Update Source: %N-D5E5E7387E7C451

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %N-D5E5E7387E7C4602

Update Type: %N-D5E5E7387E7C4604

User: N-D5E5E7387E7C4\Ade

Current Engine Version: %N-D5E5E7387E7C4605

Previous Engine Version: %N-D5E5E7387E7C4606

Error code: %N-D5E5E7387E7C4607

Error description: %N-D5E5E7387E7C4608


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 3.1.3)
Ad-Aware (Version: 9.0.7)
Ad-Aware (Version: 9.5.0)
Ad-Aware (Version: 9.6.0)
Ad-Aware Security Toolbar (Version: 0.9.1.8)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.278)
Adobe Flash Player 11 Plugin (Version: 11.4.402.278)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Akamai NetSession Interface
AVG Security Toolbar (Version: 11.1.1.7)
Avidemux 2.5 (32-bit) (Version: 2.5.6.7716)
Bing Bar (Version: 7.0.850.0)
ConstructionSkills (Version: 1.00.673)
ConvertXtoDVD 4.1.9.347 (Version: 4.1.9.347)
EPSON Printer Software
GOM Player (Version: 2.1.40.5106)
Google Calendar Sync
Google Chrome (Version: 22.0.1229.79)
Google Earth Plug-in (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.123)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 35 (Version: 6.0.350)
Junk Mail filter update (Version: 14.0.8117.416)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 15.0 (x86 en-GB) (Version: 15.0)
Mozilla Maintenance Service (Version: 15.0)
MPC-HC 1.6.2.4902 (Version: 1.6.2.4902)
MSVCRT (Version: 14.0.1468.721)
Nero 7 Ultra Edition (Version: 7.02.2760)
NVIDIA Control Panel 266.58 (Version: 266.58)
NVIDIA Drivers
NVIDIA Graphics Driver 266.58 (Version: 266.58)
NVIDIA Install Application (Version: 2.265.39.0)
NVIDIA nView 135.50 (Version: 135.50)
NVIDIA nView Desktop Manager (Version: 6.14.10.13550)
OpenOffice.org 3.3 (Version: 3.3.9567)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
RealUpgrade 1.1 (Version: 1.1.0)
SDFormatter (Version: 3.0.0)
Segoe UI (Version: 14.0.4327.805)
Skype Click to Call (Version: 6.2.10687)
Skype™ 5.10 (Version: 5.10.116)
Speccy (Version: 1.18)
Spybot - Search & Destroy (Version: 1.6.2)
SUPER © v2011.build.49 (July 1st, 2011) version v2011.build.49 (Version: v2011.build.49)
Super Collapse! 3 Unlimited
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687310) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
WinRAR 4.00 (32-bit) (Version: 4.00.0)

========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 2046.42 MB
Available physical RAM: 802.22 MB
Total Pagefile: 3938.97 MB
Available Pagefile: 2936.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.39 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:232.88 GB) (Free:81.57 GB) NTFS
4 Drive e: () (Fixed) (Total:76.32 GB) (Free:76.25 GB) NTFS
5 Drive f: () (Fixed) (Total:76.32 GB) (Free:76.25 GB) NTFS
6 Drive i: (New Volume) (Fixed) (Total:1397.26 GB) (Free:547.54 GB) NTFS

========================= Users: ========================================

User accounts for \\N-D5E5E7387E7C4

Ade Administrator Guest
HelpAssistant SUPPORT_388945a0


**** End of log ****

#7 hamluis

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Posted 08 October 2012 - 04:31 PM

Moved from XP to Am I Infected.

Louis

#8 Dave Lister

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Posted 08 October 2012 - 05:54 PM

Hi Louis, I sorted the messenger and browser issue, somehow the date got changed, so the certificates for webpages were in the future as far as the system was concerned, don't think it's a virus, although can't be 100% sure.




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