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Mouse Problem


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#1 swellD

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Posted 04 October 2012 - 06:23 PM

Mod Edit: Split from http://www.bleepingcomputer.com/forums/topic414379.html - Hamluis.


I know this thread is a bit dated but I have the a similar problem with my logitech G500 mouse.
The mouse works intermittently and restarts. no obvious pattern. Started 1 week ago.
Doesn't matter what USB port I use it with. Other devices work fine in the usb ports.


windows 7 64 bit 2 month old Sager NP6370 laptop

Display 17.3" Full HD LED-Backlit Display with Super Glossy Surface (1920 x 1080)
Video & Graphics Card Nvidia GeForce GTX 660M GPU with 2GB GDDR5 Video Memory
CPU Processor 3rd Generation Intel® Core™ i7-3610QM Processor ( 6MB L3 Cache, 2.30GHz)
Thermal Compound IC Diamond Thermal Compound - CPU + GPU
Operating System Genuine MS Windows® 7 Home Premium 32/64-Bit Edition ( 64-Bit Preloaded )
Memory 8GB Dual Channel DDR3 SDRAM at 1600MHz - 2 X 4GB
RAID Storage Options Non-RAID Storage
Primary Hard Disk Drive 750GB 7200rpm SATA 300 Hard Drive
Optical Drive Bay — Optical Drive or Hard Disk Drive in Optical Drive Bay with Caddy case 8X DVD±R/RW/4X +DL Super-Multi Drive & Software
Wireless Network Card Intel Centrino Advanced-N 6235 - 802.11A/B/G/N Wireless LAN + Bluetooth Combo Module
Primary Battery Smart Li-ION Battery Pack
Microsoft Office Microsoft Office Starter 2010

USB reg file

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}]
"Class"="Mouse"
"ClassDesc"="@%SystemRoot%\\System32\\SysClass.Dll,-3004"
@="Mice and other pointing devices"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,65,00,74,00,75,00,70,00,61,00,70,00,69,00,2e,00,64,00,6c,00,6c,00,2c,00,\
2d,00,32,00,00,00,00,00
"Installer32"="SysClass.Dll,MouseClassInstaller"
"NoInstallClass"="1"
"UpperFilters"=hex(7):6d,00,6f,00,75,00,63,00,6c,00,61,00,73,00,73,00,00,00,00,\
00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0000]
"LocationInformationOverride"="plugged into PS/2 mouse port"
"InfPath"="oem13.inf"
"InfSection"="DEFAULT__0000__PS2_Inst"
"ProviderName"="Synaptics"
"DriverDateData"=hex:00,80,01,1b,32,55,cb,01
"DriverDate"="9-16-2010"
"DriverVersion"="15.1.14.0"
"MatchingDeviceId"="*pnp0f13"
"DriverDesc"="Synaptics PS/2 Port Pointing Device"
"CoInstallers32"=hex(7):53,00,79,00,6e,00,54,00,50,00,43,00,6f,00,34,00,2e,00,\
64,00,6c,00,6c,00,2c,00,50,00,53,00,32,00,44,00,65,00,76,00,69,00,63,00,65,\
00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,00,00,57,00,64,00,66,00,43,00,\
6f,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,65,00,72,00,30,00,31,00,30,\
00,30,00,39,00,2e,00,64,00,6c,00,6c,00,2c,00,57,00,64,00,66,00,43,00,6f,00,\
49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,65,00,72,00,00,00,00,00
"IncludedInfs"=hex(7):6d,00,73,00,6d,00,6f,00,75,00,73,00,65,00,2e,00,69,00,6e,\
00,66,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0001]
"InfPath"="oem35.inf"
"InfSection"="LOGIHIDMOUSE"
"InfSectionExt"=".NT"
"ProviderName"="Logitech"
"DriverDateData"=hex:00,00,96,17,3a,68,cc,01
"DriverDate"="9-1-2011"
"DriverVersion"="5.33.10.0"
"MatchingDeviceId"="hid\\vid_046d&pid_c068&mi_00"
"DriverDesc"="Logitech HID-compliant G500 Gaming Mouse"
"CoInstallers32"=hex(7):4c,00,6b,00,6d,00,64,00,66,00,43,00,6f,00,49,00,6e,00,\
73,00,74,00,2e,00,64,00,6c,00,6c,00,2c,00,43,00,6f,00,44,00,65,00,76,00,69,\
00,63,00,65,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,00,00,4c,00,4d,00,\
6f,00,75,00,46,00,69,00,6c,00,74,00,43,00,6f,00,49,00,6e,00,73,00,74,00,2e,\
00,64,00,6c,00,6c,00,2c,00,43,00,6f,00,44,00,65,00,76,00,69,00,63,00,65,00,\
49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,00,00,00,00
"IncludedInfs"=hex(7):6d,00,73,00,6d,00,6f,00,75,00,73,00,65,00,2e,00,69,00,6e,\
00,66,00,00,00,00,00

Thank you for your help

Edited by hamluis, 06 October 2012 - 12:46 PM.
Created topic for new OP, moved to External Hardware - Hamluis.


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#2 hamluis

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Posted 06 October 2012 - 12:48 PM

Have you tried a replacement mouse yet?

Louis

#3 swellD

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Posted 06 October 2012 - 05:33 PM

yes I tried a replacement mouse. Razer copperhead. working fine. I now have found the cause. The G500 mouse has an apparently well known design flaw with the cord. It has a stiff braided cotton covering and the opening where the cable exits the mouse body is very tight. This creates a stress point and fractures the cable fairly frequently I have found out. I disassembled the mouse and cut the braided covering away and found the cable covering split and one wire exposed. Logitech is replacing the mouse as it is under warranty. SO you may close this topic but it is a fairly sought after question with little info on the net. Hope this helps someone else in the future.

#4 hamluis

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Posted 09 October 2012 - 04:41 PM

Thanks for the feedback, happy computing :).

Louis




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