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BSOD


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4 replies to this topic

#1 goaliedad

goaliedad

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Posted 06 October 2012 - 11:23 AM

My computer has been shutting down unexpectedly for a while. I installed a new power supply, stopped using Internet Explorer, and replaced Vista with Windows 7. The problem seemed to go away. However, recently I've been getting the BSOD and having the computer shut down. Before I go buy a new computer (current one was purchased in 2007), I thought I'd see if anyone here has any suggestions. I went to the Event Manager and found the following errors in the Administrative Files that occurred around the time of the last shut down. Anyone have any suggestions?

Level Date and Time Source Event ID Task Category
Error 10/6/2012 11:08:18 AM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:
cdrom"
Error 10/6/2012 11:08:12 AM Microsoft-Windows-WER-SystemErrorReporting 1001 None The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x407712bc, 0x00000002, 0x00000001, 0x82a85a8f). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
Error 10/6/2012 11:08:12 AM Microsoft-Windows-WER-SystemErrorReporting 1005 None Unable to produce a minidump file from the full dump file.
Error 10/6/2012 11:08:11 AM Microsoft-Windows-Eventlog 1101 Event processing Audit events have been dropped by the transport. 0
Error 10/6/2012 11:07:47 AM Microsoft-Windows-Kernel-EventTracing 3 Session "Session ""Microsoft Security Client OOBE"" stopped due to the following error: 0xC000000D"
Critical 10/6/2012 11:07:45 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 10/6/2012 11:08:11 AM EventLog 6008 None The previous system shutdown at 11:04:24 AM on ‎10/‎6/‎2012 was unexpected.
Error 10/6/2012 10:59:57 AM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:
cdrom"
Error 10/6/2012 10:59:27 AM Microsoft-Windows-Kernel-EventTracing 3 Session "Session ""Microsoft Security Client OOBE"" stopped due to the following error: 0xC000000D"
Error 10/6/2012 9:08:07 AM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:
cdrom"
Error 10/6/2012 9:07:36 AM Microsoft-Windows-Kernel-EventTracing 3 Session "Session ""Microsoft Security Client OOBE"" stopped due to the following error: 0xC000000D"

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#2 Phoenix102

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Posted 06 October 2012 - 12:45 PM

Are you/were you using Microsoft Security Essentials?

#3 Artrooks

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Posted 06 October 2012 - 02:25 PM

Hello goaliedad,

The more information we can gather the better.

( 1. ) What is the make and model number of your computer?

( 2. ) So that we may view your "minidump" files, please download Nirsoft's BlueScreenView.zip to your desktop:
  • Unzip the file and run BlueScreenView.exe.
  • When the scan has completed, click "Edit" from top menu, then "Select all."
  • Go to "File," "Save selected items."
  • Save it as BSOD.txt. Double click on the BSOD.txt, highlight the entire file, and copy it into your next post.

( 3. ) To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • During installation, uncheck "Install the free Google Toolbar along with Speccy."
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

( 4. ) Please download MiniToolBox by farbar, save it to your Desktop, and run it.

Put a check in the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
    • Only Problems
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Regards,
Brooks



 


#4 goaliedad

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Posted 09 October 2012 - 04:04 PM

Phoenix, yes I am using Microsoft Security Essentials. Thanks for responding, guys.

Artrook:

I have a Gateway GT5656
Hopefully I followed all of your steps correctly and have pasted the results you requested:

http://speccy.piriform.com/results/meXN7LgTGAT6dBNfpAhkSzr

==================================================
Dump File : 100912-28735-01.dmp
Crash Time : 10/9/2012 4:35:01 PM
Bug Check String : DRIVER_OVERRAN_STACK_BUFFER
Bug Check Code : 0x000000f7
Parameter 1 : 0xad229b88
Parameter 2 : 0x2ea0ed54
Parameter 3 : 0xd15f12ab
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100912-28735-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 143,648
==================================================

==================================================
Dump File : 100812-25849-01.dmp
Crash Time : 10/8/2012 12:20:07 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x801b5000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+ff00
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : halmacpi.dll+ff00
Stack Address 1 : ntkrnlpa.exe+7ce08
Stack Address 2 : ntkrnlpa.exe+b21a7
Stack Address 3 : ntkrnlpa.exe+9eca9
Computer Name :
Full Path : C:\Windows\Minidump\100812-25849-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 139,432
==================================================

==================================================
Dump File : 100812-23400-01.dmp
Crash Time : 10/8/2012 12:16:52 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82c64b91
Parameter 3 : 0x9f47fb04
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100812-23400-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 152,696
==================================================

==================================================
Dump File : 100812-25178-01.dmp
Crash Time : 10/8/2012 12:14:41 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x0000dc02
Parameter 2 : 0x00000005
Parameter 3 : 0x00000000
Parameter 4 : 0x8a973d15
Caused By Driver : Unknown_Module_e0000000
Caused By Address : Unknown_Module_e0000000+1fffffef
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100812-25178-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 149,488
==================================================

==================================================
Dump File : 100812-17643-01.dmp
Crash Time : 10/8/2012 12:03:53 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xabebcb6c
Parameter 4 : 0x00000000
Caused By Driver : Unknown_Module_f9ffffff
Caused By Address : Unknown_Module_f9ffffff+2bf53f1
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100812-17643-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 156,032
==================================================

==================================================
Dump File : 100712-18064-01.dmp
Crash Time : 10/7/2012 7:40:54 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc000001d
Parameter 2 : 0x82c3e0ab
Parameter 3 : 0xa5d8d7fc
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+2270ab
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+2270ab
Stack Address 1 : ntkrnlpa.exe+227042
Stack Address 2 : ntkrnlpa.exe+235fdf
Stack Address 3 : ntkrnlpa.exe+22cb1e
Computer Name :
Full Path : C:\Windows\Minidump\100712-18064-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 153,584
==================================================

==================================================
Dump File : 100712-18751-01.dmp
Crash Time : 10/7/2012 1:46:05 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000003
Parameter 2 : 0x82b41ad0
Parameter 3 : 0x00000000
Parameter 4 : 0x82b41ad0
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100712-18751-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 156,528
==================================================

==================================================
Dump File : 100712-18969-01.dmp
Crash Time : 10/7/2012 1:35:39 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000003
Parameter 2 : 0x84e5be70
Parameter 3 : 0x84e5be70
Parameter 4 : 0x84e5be60
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+3fe00
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+12068c
Stack Address 1 : Ntfs.sys+13783
Stack Address 2 : Ntfs.sys+a4834
Stack Address 3 : Ntfs.sys+7369d
Computer Name :
Full Path : C:\Windows\Minidump\100712-18969-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 154,288
==================================================

==================================================
Dump File : 100512-18844-01.dmp
Crash Time : 10/5/2012 4:10:22 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+41d9b
Stack Address 1 :
Stack Address 2 : hidusb.sys+1c63
Stack Address 3 : hidusb.sys+1cc2
Computer Name :
Full Path : C:\Windows\Minidump\100512-18844-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 157,520
==================================================

==================================================
Dump File : 093012-15709-01.dmp
Crash Time : 9/30/2012 1:39:41 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x0f866645
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x85848006
Caused By Driver : Unknown_Module_ffffffff
Caused By Address : Unknown_Module_ffffffff+0
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\093012-15709-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 154,368

MiniToolBox by Farbar Version: 23-07-2012
Ran by Tom (administrator) on 09-10-2012 at 16:55:11
Microsoft Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/07/2012 01:43:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: javaw.exe, version: 6.0.350.10, time stamp: 0x503d64cb
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000005
Fault offset: 0x00072840
Faulting process id: 0x2bc
Faulting application start time: 0xjavaw.exe0
Faulting application path: javaw.exe1
Faulting module path: javaw.exe2
Report Id: javaw.exe3

Error: (10/06/2012 08:09:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: javaw.exe, version: 6.0.350.10, time stamp: 0x503d64cb
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x4c09f1d9
Faulting process id: 0x600
Faulting application start time: 0xjavaw.exe0
Faulting application path: javaw.exe1
Faulting module path: javaw.exe2
Report Id: javaw.exe3

Error: (09/15/2012 08:46:21 AM) (Source: Application Error) (User: )
Description: Faulting application name: javaw.exe, version: 6.0.310.5, time stamp: 0x4f2c9e1c
Faulting module name: nvoglv32.DLL, version: 8.17.12.5896, time stamp: 0x4c37909c
Exception code: 0xc0000005
Fault offset: 0x00776e8a
Faulting process id: 0xab4
Faulting application start time: 0xjavaw.exe0
Faulting application path: javaw.exe1
Faulting module path: javaw.exe2
Report Id: javaw.exe3

Error: (09/06/2012 06:57:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: javaw.exe, version: 6.0.310.5, time stamp: 0x4f2c9e1c
Faulting module name: nvoglv32.DLL, version: 8.17.12.5896, time stamp: 0x4c37909c
Exception code: 0xc0000005
Fault offset: 0x00776e1e
Faulting process id: 0x264
Faulting application start time: 0xjavaw.exe0
Faulting application path: javaw.exe1
Faulting module path: javaw.exe2
Report Id: javaw.exe3

Error: (08/24/2012 07:26:56 PM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/">.

Error: (08/20/2012 06:33:39 PM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/">.

Error: (08/11/2012 05:12:43 PM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/">.

Error: (08/03/2012 06:38:56 PM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/">.

Error: (07/30/2012 00:52:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 20.0.1132.57, time stamp: 0x4ffb8830
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xeb4
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

Error: (07/27/2012 09:47:56 PM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/">.


System errors:
=============
Error: (10/09/2012 04:46:51 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/09/2012 04:46:42 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:43:27 PM on ?10/?9/?2012 was unexpected.

Error: (10/09/2012 04:39:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/09/2012 04:39:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:37:38 PM on ?10/?9/?2012 was unexpected.

Error: (10/09/2012 04:35:07 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/09/2012 04:35:01 PM) (Source: BugCheck) (User: )
Description: 0x000000f7 (0xad229b88, 0x2ea0ed54, 0xd15f12ab, 0x00000000)C:\Windows\MEMORY.DMP100912-28735-01

Error: (10/09/2012 04:34:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:56:47 PM on ?10/?8/?2012 was unexpected.

Error: (10/08/2012 07:44:20 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/08/2012 07:44:12 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:13:18 PM on ?10/?8/?2012 was unexpected.

Error: (10/08/2012 06:52:48 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom


Microsoft Office Sessions:
=========================
Error: (10/07/2012 01:43:31 PM) (Source: Application Error)(User: )
Description: javaw.exe6.0.350.10503d64cbntdll.dll6.1.7601.177254ec49b60c0000005000728402bc01cda4b2414a03a0C:\Program Files\Java\jre6\bin\javaw.exeC:\Windows\SYSTEM32\ntdll.dll81a9a350-10a6-11e2-96d1-001e9016ac94

Error: (10/06/2012 08:09:05 PM) (Source: Application Error)(User: )
Description: javaw.exe6.0.350.10503d64cbunknown0.0.0.000000000c00000054c09f1d960001cda41c820d7cf0C:\Program Files\Java\jre6\bin\javaw.exeunknown344d2430-1013-11e2-9db8-001e9016ac94

Error: (09/15/2012 08:46:21 AM) (Source: Application Error)(User: )
Description: javaw.exe6.0.310.54f2c9e1cnvoglv32.DLL8.17.12.58964c37909cc000000500776e8aab401cd933e6cfef4e0C:\Program Files\Java\jre6\bin\javaw.exeC:\Windows\system32\nvoglv32.DLL59339fe0-ff33-11e1-9ed9-001e9016ac94

Error: (09/06/2012 06:57:55 PM) (Source: Application Error)(User: )
Description: javaw.exe6.0.310.54f2c9e1cnvoglv32.DLL8.17.12.58964c37909cc000000500776e1e26401cd8c8080b403a0C:\Program Files\Java\jre6\bin\javaw.exeC:\Windows\system32\nvoglv32.DLL4ae981c0-f876-11e1-9c21-001e9016ac94

Error: (08/24/2012 07:26:56 PM) (Source: Windows Search Service)(User: )
Description: 300x80040d07iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/

Error: (08/20/2012 06:33:39 PM) (Source: Windows Search Service)(User: )
Description: 300x80040d07iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/

Error: (08/11/2012 05:12:43 PM) (Source: Windows Search Service)(User: )
Description: 300x80040d07iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/

Error: (08/03/2012 06:38:56 PM) (Source: Windows Search Service)(User: )
Description: 300x80040d07iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/

Error: (07/30/2012 00:52:45 PM) (Source: Application Error)(User: )
Description: chrome.exe20.0.1132.574ffb8830unknown0.0.0.000000000c000000500000000eb401cd6e713c02f130C:\Users\Tyler\AppData\Local\Google\Chrome\Application\chrome.exeunknownfbbffa0c-da66-11e1-9f87-001e9016ac94

Error: (07/27/2012 09:47:56 PM) (Source: Windows Search Service)(User: )
Description: 300x80040d07iehistory://{S-1-5-21-4294279099-4001369517-664236059-1000}/


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 6.1.1)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Ask Toolbar (Version: 1.15.2.0)
CCleaner (Version: 3.17)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Google Chrome (Version: 22.0.1229.79)
Google Drive (Version: 1.4.3365.1552)
Google Earth (Version: 6.2.2.6613)
Google Update Helper (Version: 1.3.21.123)
HP Photosmart C309a All-In-One Driver 14.0 Rel. 5 (Version: 14.0)
I.R.I.S. OCR (Version: 12.3.4.0)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 35 (Version: 6.0.350)
LogMeIn (Version: 4.1.2138)
LogMeIn Hamachi (Version: 2.1.0.215)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
midicairus Toolbar (Version: 6.8.10.0)
Mozilla Thunderbird 11.0.1 (x86 en-US) (Version: 11.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network (Version: 140.0.215.000)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Drivers (Version: 1.10.62.40)
ooVoo (Version: 3.5.3018)
ooVoo toolbar, powered by Ask.com Updater (Version: 1.2.1.23037)
Picasa 3 (Version: 3.8)
PS_AIO_05_C309_Software_Min (Version: 140.0.690.000)
PVSonyDll (Version: 1.00.0001)
Scan (Version: 140.0.80.000)
Speccy (Version: 1.18)
swMSM (Version: 12.0.0.1)
Toolbox (Version: 140.0.428.000)
UltraISO Premium V9.36
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Yahoo! Axis
Yahoo! Software Update
Yahoo! Toolbar
Yontoo 1.10.02 (Version: 1.10.02)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 2942.49 MB
Available physical RAM: 1638.48 MB
Total Pagefile: 5883.27 MB
Available Pagefile: 4451.65 MB
Total Virtual: 2047.88 MB
Available Virtual: 1933.2 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:454.85 GB) (Free:371.66 GB) NTFS

========================= Users: ========================================

User accounts for \\TOMSWIN7PC

Administrator Guest LogMeInRemoteUser
Tom Tyler


**** End of log ****

#5 Artrooks

Artrooks

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Posted 09 October 2012 - 08:16 PM

Hello,

Make sure that your version of Chrome is up-to-date. Current version: Google Chrome 22.0.1229.92.


Since Java appears frequently in the Events Logs, I would uninstall:
  • Java Auto Updater (Version: 2.0.7.1)
  • Java™ 6 Update 35 (Version: 6.0.350)
then download and install Java Runtime Environment 1.7.0.7 (32-bit).


It looks as if the Gateway website does not have specific Windows 7 drivers for your hardware. While in most cases the Vista drivers should work, there is no guarantee of stability.


Since a bad memory module can cause varied BSODs or computer freezing, you should start by testing memory. It is best to test memory outside the Windows operating system, so please follow this post: Windows 7 - RAM - Test with Memtest86+ to either create a bootable CD (Method 2) or bootable USB flash drive (Method 1) to run the test.
  • Once the computer is booted from the CD or USB flash drive, MemTest86+ with start automatically and continue until you stop it by pressing the ESC key.
  • Run MemTest86+ overnight; 12 hours rather than just 7 passes.
  • There should be NO errors reported.
  • The test can be stopped (press ESC key) as soon as an error is reported.
  • See Part 3: If you have errors.

Regards,
Brooks



 





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