Hello baylormom and welcome to the BC HijackThis forum. What we will need is the HijackThis log, not the Startuplog. Let's run a HijackThis scan and post the log back here. We will also need to place HijackThis into its own folder and not run it from the compressed fileor the Temporary folders.Important
Your copy of HijackThis needs to be in a folder of it's own. If it is run from Temporary folders the backups and HijackThis itself could be accidentally deleted if the Temporary folders are cleaned. If it is run from the desktop then the backup files and folders can clutter up the desktop and be accidentally deleted. If it is run from inside a compressed file then the backups are not created at all.
- Please open My Computer
- Double-click on Local Disk (C:)
- Click on the File menu, point to New and then click on Folder. Name the folder 'HijackThis' or 'HJT'.
- Unzip to or copy and paste HijackThis.exe to the new folder (do not run HijackThis directly out of the sfx or compressed file).
We need a complete HijackThis (HJT) log file to be able to analyze what is happening on your computer. If you do not have a copy of HijackThis or do not have the latest version (1.99.1) then download it from here: HijackThis_sfx.exe
Double-click on the file you just downloaded and click on the UnZip
button to install the program. It will be installed to the C:\Program Files\HijackThis\
folder by default.
Boot normally, start HijackThis and click the Do a system scan and save a log
button to perform a scan and create a log file. When the scan is complete, Notepad will open up with the log file in it. While in Notepad, press Ctrl-A
to select all text and then Ctrl-C
to copy the text to the clipboard.
POST the log in this thread using the Add Reply
button. Click in the data-entry window and press Ctrl-V
to paste the log into the window. Add any other comments which you believe might be helpful in our analysis. and click the Add Reply
I will review your log when it comes in.DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL I CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER