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Virus??


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2 replies to this topic

#1 tinkerbell55

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Posted 05 October 2012 - 01:04 PM

Hi,

While on my laptop the other night, I had system progressive protection pop up on my screen. I went on line to see what I could do to remove it (as I have had this happen before but quite a while ago and it was on a different computer)I purchased avast anti virus software (yeah, I know a little to late) I have called avast and they have no clue. Any help on how to get rid of this would be appreciated. I can bring up the desktop and the little computer icon down in the right hand corner by the clock just has a little ball rolling back and forth and if I point my arrow over it, it says signal strength excellent, acquiring network address. I have called my Internet provider and after trying to start it in safe mode, which it will not do, they tell me they are stumped. If I click on start. all programs the system progressive protection is there but I don't want to delete it as that is not really getting rid of it. Thank you so much for any help!!!

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#2 nasdaq

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Posted 06 October 2012 - 09:02 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please follow the removal instructions on this Malwarebytes site.
http://forums.malwarebytes.org/index.php?showtopic=116246

Post a fresh MBAM log when completed.

I would also like you to run this DDS tool and see the result.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • DDS.scr <- not recommended if you use Chrome to download this .scr file. Use the other options.
    • DDS.pif
    • DDS.COM
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Please let me know what problem persists with this computer.

#3 nasdaq

nasdaq

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Posted 12 October 2012 - 08:36 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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