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cannot install adobe reader


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3 replies to this topic

#1 helprebs

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Posted 05 October 2012 - 12:52 AM

The last time I removed a virus from my computer, it messed something up. I cannot install adobe reader... when I do the same things pop up all over my screen that I cant get rid of unless I uninstall it and restart my computer a few times... Please help

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#2 spc3rd

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Posted 05 October 2012 - 03:10 AM

Hi Helprebs,

Sorry to hear of the problems you are having. Until some of our more knowledgeable forum members, Moderators, etc can arrive to review your post, could you please clarify "what 'things' are popping up on your screen" that you referred to? (E.g. are they fake anti-malware popups, etc)?

Also, have you checked to ensure your computer is free of any malware issues, and if so, by what means? Including some system specs would also help others to better assist you with this issue. * I see that you've been experiencing significant issues going back to March of this year that appear to bear similarity to the present problems.

It may end up being necessary to post your topic in the "Am I infected" sub-forum. The Moderators, BC Advisors, and Admins will advise you, if that is necessary.

Best regards!

Edited by spc3rd, 05 October 2012 - 03:23 AM.

spc3rd

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#3 dc3

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Posted 05 October 2012 - 10:53 AM

In your topic titled Virus boopme responded. In post number 9 he suggested that the infection was caused by downloading a "cracked" version of Adobe, I hope you are downloading from a reputable site now.

Boopme's last post in that topic, number 11, was to suggest rerunning MBAM. In post number 12 you indicated that you had deleted Adobe which you believe solved your problem and there were no more responses from boopme.

The Security forums are not my purview, but I believe it would be reasonable to believe that just deleting the cracked application of Adobe did not eliminate your infection, especially in view of the problems you are now experiencing.

I would suggest posting another topic in the Am I Infected forum and work with the person who takes on your topic and stay with them till they tell you that the infection is gone. These people are inundated with work, if it looks like you are not responding in a reasonable amount of time they may move on to another topic.

There is another option, that would be to wipe the hdd with a program like Darik's Boot and Nuke and then reinstall the operating system. This program will completely overwrite everything on the hdd which will eliminate any infection(s).

Just out of curiosity, what anti virus and firewall are you using?

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#4 Pajajn

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Posted 06 October 2012 - 10:54 PM

Try a forced-uninstall with Revo :thumbup2:




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