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White Desktop After Infection


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7 replies to this topic

#1 Bill W

Bill W

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Posted 18 March 2006 - 09:39 AM

After an infection, and attempt at removal with a number of programs, my desktop is solid white and can not be changed. 3 different antiviral and anti spyware programs say the computer is clean. Not sure what to do next. Any help is appreciated. Many thanks.

Hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 9:33:19 AM, on 3/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Norton Password Manager\AcctMgr.exe
C:\Program Files\SealedMedia\sealmon.exe
C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll (file missing)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Norton PasswordManager] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {D1AFB197-5F24-49f4-9571-2F28A9798936}
O4 - HKLM\..\Run: [sealmon] C:\Program Files\SealedMedia\sealmon.exe
O4 - HKLM\..\Run: [NI.UWFX5_0001_N66M1101] "C:\Documents and Settings\Compaq_Owner\Local Settings\Temporary Internet Files\Content.IE5\UGT0MKXY\WinFixer2005FreeInstall[1].exe" -nag
O4 - HKLM\..\Run: [CaISSDT] "C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe"
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Uniblue Registry Booster] C:\Program Files\Uniblue\Registry Booster\RegistryBooster.exe /S
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} - https://components.viewpoint.com/MTSInstall...oducts/vmp.html
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://home3.ca.com/PestPatrol/uniblue/pestscan/pestscan.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1142478466921
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www...ol/SymDlBrg.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3313.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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#2 Thunder

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Posted 18 March 2006 - 11:18 AM

Hello Bill W, and welcome to BleepingComputer,

We'll try to help you out, just give us some time to study your log.

Greetings,
BMThor
Whatever happens, make believe it was intended to ...
-----------------------------------------------------------------------
Posted Image - If I have helped you in any way, please consider a donation to help me continue the fight against malware.
-----------------------------------------------------------------------
Stand Up & Be Counted --> Posted Image <-- And make a difference

#3 Thunder

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Posted 19 March 2006 - 02:51 PM

Hello Bill W,

1. Please disable the Microsoft Anti-Spyware real-time protection, since it might interfere with the fix:Right-click on the Microsoft Anti-Spyware tray icon by your clock (it's the one with the red and yellow bulls-eye).Click on Security Agents Status.
Click on Disable real-time protection.
Next, open Microsoft Anti-Spyware.Click on the Options menu, then Settings.
Select Real Time Protection from the left column.
Uncheck Enable (MSAS) Security Agents and Enable real-time spyware threat protection.
Click the Save button.
Finally, Right-click on the MSAS tray icon, select "Shutdown Microsoft Antispyware", and click "Yes" in the dialog that comes up.
[/list]You can reenable it once your system is clean, but keep realtime protection limited to one antispyware program only!

2. Run HijackThis and check these entries, if still present:O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll (file missing)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll (file missing)
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [NI.UWFX5_0001_N66M1101] "C:\Documents and Settings\Compaq_Owner\Local Settings\Temporary Internet Files\Content.IE5\UGT0MKXY\WinFixer2005FreeInstall[1].exe" -nag
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} - https://components.viewpoint.com/MTSInstall...oducts/vmp.html

Close all open windows EXCEPT HijackThis and click Fix Checked. Close HijackThis.

3. Using Windows Explorer, search and remove, if present, this file (only the one in bold!):C:\windows\ALCXMNTR.EXE
4. Go to "Start" -> "Run" and type in the box: cleanmgr. Let it scan your system for files to remove.
Select All and then press "Ok" to remove.

Clean your IE cookies and cache:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Click the "Delete Cookies" button
  • Next to it, Click the "Delete Files" button
  • When prompted, place a check in: "Delete all offline content", click OK
5. Open Notepad and copy and paste next bold in it:regedit /e peek1.txt "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies"
regedit /e peek2.txt "HKEY_CURRENT_USER\Control Panel\Desktop"
regedit /e peek3.txt "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components"
type peek1.txt >> look.txt
type peek2.txt >> look.txt
type peek3.txt >> look.txt
del peek*.txt
start notepad look.txt

Save this as look.bat , choose to save as "all files" and place it on your Desktop.
Doubleclick look.bat on your Desktop.
Notepad will open with some text in it. Copy and paste the contents in your next reply.

6. Please post a new HijackThis log as well.

Greetings,
BMThor

Edited by BMThor, 19 March 2006 - 02:52 PM.

Whatever happens, make believe it was intended to ...
-----------------------------------------------------------------------
Posted Image - If I have helped you in any way, please consider a donation to help me continue the fight against malware.
-----------------------------------------------------------------------
Stand Up & Be Counted --> Posted Image <-- And make a difference

#4 Bill W

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Posted 20 March 2006 - 06:48 PM

Dear BMThor,

Thanks. It must be impressive to know so much.

Look.bat produced this:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop]
"NoAddingComponents"=dword:00000000
"NoComponents"=dword:00000000
"NoDeletingComponents"=dword:00000000
"NoEditingComponents"=dword:00000000
"NoCloseDragDropBands"=dword:00000000
"NoMovingBands"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoDriveTypeAutoRun"=dword:00000091
"ForceActiveDesktopOn"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=dword:00000000

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Control Panel\Desktop]
"ActiveWndTrkTimeout"=dword:00000000
"AutoEndTasks"="0"
"CaretWidth"=dword:00000001
"CoolSwitch"="1"
"CoolSwitchColumns"="7"
"CoolSwitchRows"="3"
"CursorBlinkRate"="530"
"DragFullWindows"="1"
"DragHeight"="4"
"DragWidth"="4"
"FontSmoothing"="2"
"FontSmoothingOrientation"=dword:00000001
"FontSmoothingType"=dword:00000001
"ForegroundFlashCount"=dword:00000003
"ForegroundLockTimeout"=dword:00030d40
"GridGranularity"="0"
"HungAppTimeout"="5000"
"LowPowerActive"="0"
"LowPowerTimeOut"="0"
"MenuShowDelay"="200"
"PaintDesktopVersion"=dword:00000000
"PowerOffActive"="0"
"PowerOffTimeOut"="0"
"ScreenSaverIsSecure"="0"
"ScreenSaveTimeOut"="600"
"ScreenSaveActive"="0"
"TileWallpaper"="0"
"UserPreferencesMask"=hex:9e,3e,07,80
"WaitToKillAppTimeout"="20000"
"OriginalWallpaper"="C:\\Documents and Settings\\Compaq_Owner\\Local Settings\\Application Data\\Microsoft\\Wallpaper1.bmp"
"WheelScrollLines"="1"
"ConvertedWallpaper"="C:\\WINDOWS\\Web\\Wallpaper\\Stonehenge.jpg"
"ConvertedWallpaper Last WriteTime"=hex:00,28,5a,88,87,7a,c4,01
"Pattern Upgrade"="TRUE"

[HKEY_CURRENT_USER\Control Panel\Desktop\WindowMetrics]
"BorderWidth"="0"
"CaptionFont"=hex:f3,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,bc,02,00,00,\
00,00,00,01,00,00,00,00,54,00,72,00,65,00,62,00,75,00,63,00,68,00,65,00,74,\
00,20,00,4d,00,53,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"CaptionHeight"="-375"
"CaptionWidth"="-270"
"IconFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,00,\
00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"IconSpacing"="-1125"
"IconTitleWrap"="1"
"IconVerticalspacing"="-1125"
"MenuFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,00,\
00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"MenuHeight"="-285"
"MenuWidth"="-270"
"MessageFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,\
00,00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"ScrollHeight"="-255"
"ScrollWidth"="-255"
"Shell Icon BPP"="16"
"SmCaptionFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,bc,02,00,\
00,00,00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"SmCaptionHeight"="-255"
"SmCaptionWidth"="-255"
"StatusFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,\
00,00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"AppliedDPI"=dword:00000060
"Shell Icon Size"="32"
"MinAnimate"="1"

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components]
"DeskHtmlVersion"=dword:00000110
"DeskHtmlMinorVersion"=dword:00000005
"Settings"=dword:00000001
"GeneralFlags"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="C:\\WINDOWS\\warnhp.html"
"SubscribedURL"=""
"FriendlyName"="Desktop Uninstall"
"Flags"=dword:00002002
"Position"=hex:2c,00,00,00,00,00,00,00,00,00,00,00,00,04,00,00,e2,02,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"CurrentState"=dword:40000002
"OriginalStateInfo"=hex:18,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,02,00,00,00
"RestoredStateInfo"=hex:18,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,01,00,00,00

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop]
"NoAddingComponents"=dword:00000000
"NoComponents"=dword:00000000
"NoDeletingComponents"=dword:00000000
"NoEditingComponents"=dword:00000000
"NoCloseDragDropBands"=dword:00000000
"NoMovingBands"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoDriveTypeAutoRun"=dword:00000091
"ForceActiveDesktopOn"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=dword:00000000

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Control Panel\Desktop]
"ActiveWndTrkTimeout"=dword:00000000
"AutoEndTasks"="0"
"CaretWidth"=dword:00000001
"CoolSwitch"="1"
"CoolSwitchColumns"="7"
"CoolSwitchRows"="3"
"CursorBlinkRate"="530"
"DragFullWindows"="1"
"DragHeight"="4"
"DragWidth"="4"
"FontSmoothing"="2"
"FontSmoothingOrientation"=dword:00000001
"FontSmoothingType"=dword:00000001
"ForegroundFlashCount"=dword:00000003
"ForegroundLockTimeout"=dword:00030d40
"GridGranularity"="0"
"HungAppTimeout"="5000"
"LowPowerActive"="0"
"LowPowerTimeOut"="0"
"MenuShowDelay"="200"
"PaintDesktopVersion"=dword:00000000
"PowerOffActive"="0"
"PowerOffTimeOut"="0"
"ScreenSaverIsSecure"="0"
"ScreenSaveTimeOut"="600"
"ScreenSaveActive"="0"
"TileWallpaper"="0"
"UserPreferencesMask"=hex:9e,3e,07,80
"WaitToKillAppTimeout"="20000"
"OriginalWallpaper"="C:\\Documents and Settings\\Compaq_Owner\\Local Settings\\Application Data\\Microsoft\\Wallpaper1.bmp"
"WheelScrollLines"="1"
"ConvertedWallpaper"="C:\\WINDOWS\\Web\\Wallpaper\\Stonehenge.jpg"
"ConvertedWallpaper Last WriteTime"=hex:00,28,5a,88,87,7a,c4,01
"Pattern Upgrade"="TRUE"

[HKEY_CURRENT_USER\Control Panel\Desktop\WindowMetrics]
"BorderWidth"="0"
"CaptionFont"=hex:f3,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,bc,02,00,00,\
00,00,00,01,00,00,00,00,54,00,72,00,65,00,62,00,75,00,63,00,68,00,65,00,74,\
00,20,00,4d,00,53,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"CaptionHeight"="-375"
"CaptionWidth"="-270"
"IconFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,00,\
00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"IconSpacing"="-1125"
"IconTitleWrap"="1"
"IconVerticalspacing"="-1125"
"MenuFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,00,\
00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"MenuHeight"="-285"
"MenuWidth"="-270"
"MessageFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,\
00,00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"ScrollHeight"="-255"
"ScrollWidth"="-255"
"Shell Icon BPP"="16"
"SmCaptionFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,bc,02,00,\
00,00,00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"SmCaptionHeight"="-255"
"SmCaptionWidth"="-255"
"StatusFont"=hex:f5,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,00,90,01,00,00,\
00,00,00,01,00,00,00,00,54,00,61,00,68,00,6f,00,6d,00,61,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"AppliedDPI"=dword:00000060
"Shell Icon Size"="32"
"MinAnimate"="1"

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components]
"DeskHtmlVersion"=dword:00000110
"DeskHtmlMinorVersion"=dword:00000005
"Settings"=dword:00000001
"GeneralFlags"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="C:\\WINDOWS\\warnhp.html"
"SubscribedURL"=""
"FriendlyName"="Desktop Uninstall"
"Flags"=dword:00002002
"Position"=hex:2c,00,00,00,00,00,00,00,00,00,00,00,00,04,00,00,e2,02,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"CurrentState"=hex:02,00,00,40
"OriginalStateInfo"=hex:18,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,02,00,00,00
"RestoredStateInfo"=hex:18,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,01,00,00,00



HiJack This produced this:

Logfile of HijackThis v1.99.1
Scan saved at 6:40:41 PM, on 3/20/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\SealedMedia\sealmon.exe
C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Program Files\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [sealmon] C:\Program Files\SealedMedia\sealmon.exe
O4 - HKLM\..\Run: [CaISSDT] "C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe"
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://home3.ca.com/PestPatrol/uniblue/pestscan/pestscan.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1142478466921
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www...ol/SymDlBrg.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3313.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


Again, Thanks,

Bill

#5 Thunder

Thunder

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  • Local time:11:04 PM

Posted 21 March 2006 - 03:10 PM

Hello Bill,

1. Your JavaVM is outdated!
Please update your Java first and clear the cache!

Updating Java and Clearing Cache
  • Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel.
  • It will say "Java Plug-in" under the icon.
    Please find the update button or tab in the Java Control Panel. Update your Java then reboot.
  • If you are unable to update you can manually update by going here:
  • After the reboot, go back into the Control Panel and double-click the Java Icon.
  • Under Temporary Internet Files, click the Delete Files button.
  • There are three options in the window to clear the cache - Leave ALL 3 CheckedDownloaded Applets
    Downloaded Applications
    Other Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Java Control Panel.
2. On the matter of your desktop:

Using Windows Explorer, find and delete this file (in bold): C:\WINDOWS\warnhp.html

Go to Start > Control panel > Display properties > Desktop > Customize Desktop... > Web tab > Uncheck and Delete Desktop Uninstall

Reboot and check if your Desktop properties are back.

Greetings,
BMThor
Whatever happens, make believe it was intended to ...
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#6 Bill W

Bill W
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Posted 22 March 2006 - 05:28 AM

Dear BMThor,

You are the greatest. Back to normal.

Thanks,
Bill

#7 Thunder

Thunder

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Posted 22 March 2006 - 04:45 PM

Hello Bill,

You're welcome,
glad we could help. :thumbsup:

-----------------

Below I have included some recommendations on how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously ; these few simple steps can stave off the vast majority of spyware problems.

1. Please navigate to http://windowsupdate.microsoft.com/ on a regulare basis and download all the "critical updates" for Windows, including the latest version of Internet Explorer.
This can patch many of the security holes through which attackers can gain access to your computer.

2. It is important that you use a software firewall, to prevent unauthorised traffic both out of and into your computer.
Your log doesn't show a firewall running. If you have disabled it, please re-enable it.
If you do not have a firewall installed, please download and instal one of these excellent (and free) products: Sygate
Kerio
Tiny Personal Firewall
Outpost
It is important to note that you should only have one firewall installed at a time.
A tutorial on understanding and using firewalls may be found here.

3. Please consider using an alternate browser. Mozilla's Firefox browser is very good and more secure than Internet Explorer, immune to almost all known browser hijackers, and also has a built-in popup blocker (as an added benefit!) . If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/

Please also read Tony Klein's excellent article: How I got Infected in the First Place
and/or Grinlers tutorial on how malware is hidden and installed
Hopefully this should take care of your problems!

Greetings,
BMThor
Whatever happens, make believe it was intended to ...
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#8 Thunder

Thunder

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Posted 30 March 2006 - 02:19 PM

Since your problem is solved, this topic will be closed.
If you need this topic reopened, please email the moderating team -
be sure to include the address of the thread and the name you posted under.


BMThor
Whatever happens, make believe it was intended to ...
-----------------------------------------------------------------------
Posted Image - If I have helped you in any way, please consider a donation to help me continue the fight against malware.
-----------------------------------------------------------------------
Stand Up & Be Counted --> Posted Image <-- And make a difference




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