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brand new laptop freezing troubles

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#1 sparkles327


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Posted 04 October 2012 - 05:06 PM

Dear computer experts,

After you helped me diagnose the fatal issues on my last laptop, I purchased a brand new Asus 17" Laptop with 2.10 GHz Intel processor, 4 gigs of RAM, 64 bit Windows 7 Home Premium. I have installed McAfee security suite, Carbonite back-up, and recently added Office 2010.

The problem: it freezes at inexplicable moments. When I first received it in mid-August, it froze two times, but I attributed that to the enormous multi-day transfer of my carbonite backup. It behaved wonderfully, until yesterday. Two days in a row it has frozen while IE was up with a few standard websites (google, gmail), an office document or two, and outlook. I want to prevent/catch/repair any problem that may exist asap and hopefully fix it. McAfee scans come back clean.

I appreciate your help and ideas!

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#2 rotor123


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Posted 04 October 2012 - 06:31 PM

I would be suspicious of a problem that needs warranty attention based on your statement

When I first received it in mid-August, it froze two times, but I attributed that to the enormous multi-day transfer of my carbonite backup

I would attribute that to it having problems right from the start.

I've run computers at 100% CPU for days at a time in the past doing batch video encodes. No Problems occurred.

Any computer should be able to run for days at a full load with no problems. Laptops can be a problem due to their compromised cooling systems. Compromised in cooling capacity to save weight, space and battery with a smaller fan. However running while doing a Carbonite restore does not come under that heading.

Power glitches should not affect a laptop either as they come with a built-in UPS, Their battery.

Good Luck

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