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hp photosmart 8100 solution center error


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#1 jnaki

jnaki

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  • Local time:11:44 AM

Posted 04 October 2012 - 01:06 PM

hello,
i am having a problem with the hp photosmart printer and the hp solution center. my system is windows xp pro. the printer was working correctly before the hp update to a version 14. it originally came with version 10. here is the message i get everytime i open the hp solution center and/or, when i shut the printer off. first this shows up on my screen:
Error !
The hp imaging device was not found. Try the following steps. After each step, try scanning again.
Turn off, unplug the device, wait 60 seconds, and plug in agnd turn on the device.
Make sure the device's power cord and cable are attached, plugged in, and the device is on.
Reboot the computer,
Uninstall and reinstall the device.
Reinstall the hp photosmart software that came with the device
8,[(1,0, -2147221494)] ok

then this pops up on another screen:TypeError: Error #2007: Parameter text must be non-null.
at flash.text::TextField/set text()
at src.BannerWindow::GenericBannerWnd/IsSmallerFontReq()
at MethodInfo-8268()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at mx.binding::Binding/wrapFunctionCall()
at mx.binding::Binding/innerExecute()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at mx.binding::Binding/wrapFunctionCall()
at mx.binding::Binding/execute()
at mx.binding::Binding/watcherFired()
at mx.binding::Watcher/notifyListeners()
at mx.binding::PropertyWatcher/eventHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at mx.core::UIComponent/dispatchEvent()
at src.BannerWindow::GenericBannerWnd/set _stxOfferDes()
at src.BannerWindow::GenericBannerWnd/set OfferDes()
at MethodInfo-6715()
at Function/http://adobe.com/AS3/2006/builtin::call()
at mx.binding::Binding/innerExecute()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at mx.binding::Binding/wrapFunctionCall()
at mx.binding::Binding/execute()
at mx.binding::Binding/watcherFired()
at mx.binding::Watcher/notifyListeners()
at mx.binding::PropertyWatcher/eventHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at mx.core::UIComponent/dispatchEvent()
at SCMain/set globalData()
at SCMain/LoadExtendedInfo()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at flash.external::ExternalInterface$/_callIn()
at Function/<anonymous>()
Error #2044: Unhandled ioError:. text=Error #2032: Stream Error. URL: file:///C:/Documents and Settings/All Users/Application Data/HP/SolCtr/InkData.xml
at DataStructures::TheSureSupplyMatrix$/FillSureSupplyMatrixArrayFromInkDataXML()
at SCMain/LoadProductInfo()
at Function/http://adobe.com/AS3/2006/builtin::apply()
at flash.external::ExternalInterface$/_callIn()
at Function/<anonymous>()
and i cannot do anything else until i say continue or dismiss.

what are these messages and why doesn't my solution center and hp photosmart printer work? help....

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