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ran ComboFix before being requested to


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3 replies to this topic

#1 kpanion

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Posted 04 October 2012 - 11:34 AM

Need help removing Arcade Candy malware. I ran ComboFix before being requested to by a Bleeping Computer helper.

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#2 oneof4

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Posted 05 October 2012 - 07:29 PM

Hello kpanion, and :welcome: to the Virus/Trojan/Spyware/Malware Removal forum.

I am oneof4, and I am here to help you!

  • I ask that you refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received and do not proceed if you need clarification.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems please stop and tell me about it. When your computer is clean I will alert you of such. I will also provide you with detailed suggestions for prevention.
  • At the top right-center of the topic you will see a button called Watch Topic. If you click on this, another page will open. Please choose Immediate Notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.
  • If after 5 days you have not replied to this topic, I will assume it has been abandoned, and I will close it.
  • I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. :heart: Please be courteous and appreciative for the assistance provided!
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. Your computer fix will be based on the current condition of your computer! Any changes might delay my ability to help you.

Since you have "jumped the gun" and ran ComboFix before being instructed to, could you please include the ComboFix.txt that should be located at C:\Qoobox on your machine.

Best Regards,
oneof4.


#3 oneof4

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Posted 09 October 2012 - 06:30 PM

Do you still need help?

Best Regards,
oneof4.


#4 Elise

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Posted 12 October 2012 - 11:34 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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