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6 replies to this topic

#1 red5

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Posted 18 March 2006 - 07:47 AM

Hi all

I downloaded the nero 7 trial and had to uninstall it as i couldnt burn any discs as it did not recognise that i had a dvd rw. Anyhow after i uninstalled it my computer no longer says that i have a dvd rw or dvd rom. This is the message ive been able to find but dont know where to start

Code 41
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)


Recommended resolution


A driver was loaded but Windows cannot find the device. This error occurs when Windows does not detect a non-Plug and Play device.

If the device was removed, uninstall the driver, install the device, and then click Scan for hardware changes to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.

If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard. Click Performance and Maintenance on Control Panel, click System, and on the Hardware tab, click Add Hardware Wizard.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

Any one help

Thanks
Karen

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#2 Enthusiast

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Posted 18 March 2006 - 08:10 AM

Was this Nero version a proprietal version that came with a different DVD drive than the one you have, or is it the retail version?

In any case, you must completely uninstall Nero at this point.

If it doesn't have its own uninstaller then go to the control panel and click on add/remove programs. Uninstall it if possible there.

Try using Spybot Search and Destroy (which you should have anyway), and after downloading it, enabling the "Teatimer" utility (which gives you real time protection), installing it, updating the malware definitions, "Immunizing" your computer against known attackers, use it's uninstall utility to uninstall Nero.

Nero is particularly problematic and InCD causes additional problems sometimes. Remove InCD too.

Once you have done that, open your device manager and remove any devices that show a yellow or red warning (your CD and DVD drives will show such a warning but their controllers may as well). Once you have removed them, reboot and let Windows find and resinstall them.

Hopefully that will cure the problem. If it does not, there are registry edits that must be made for the optical drives high and low values.

Let us know.

#3 red5

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Posted 18 March 2006 - 11:56 AM

Hi enthusiast

It was the free trial i downloaded off their site

Yep, i had already uninstalled it from the add/remove progs

I have run Spybot Search and Destroy, which i did have but dont use much now coz i have Kaspersky anti hacker, anti spyware and anti spam running on my pc

I cant find InCD anywhere

Yep, i removed the drives that had the yellow exlamation mark (in a triangle) next to them and re booted and am back to square one, still not recognising the drives and they are back in device manager with the same yellow warnings!

Hope ive answered ok

Thanks again
Karen

#4 red5

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Posted 20 March 2006 - 03:45 AM

If it does not, there are registry edits that must be made for the optical drives high and low values.

Let us know.


Hiya

I would be grateful if you could help with the above

Ta
Karen

#5 Enthusiast

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Posted 20 March 2006 - 08:59 AM

There is a registry edit that will allow installation of the drives. I found it once but am having trouble finding it in the Windows Knowledgebase again.

Try this first.
Delete everything to do with the optical drives using the device manager.
Reboot and let Windows find "new equipment" which will be everything you deleted.

When it gives you the box of where to find the drivers, untic all the boxes except Windows Update. You probably have corrupt driver/s in your cab files for the problem to keep reoccurring.

So get new drivers from Windows Update.

If that doesn't work, let us know and I will try to find the knowledgebase article with the regedit.

#6 Enthusiast

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Posted 20 March 2006 - 09:17 AM

Ok - Found it, but try the above suggestion first as changing the registry can always be problematic.

If you do have to edit the registry - do a backup of it first so you can revert back to it if you have to.
Read the entire MS page first. Some of the other cures may be applicable and preferable to altering the registry.

Method 1: Remove the registry entry
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
4. On the File menu, click Export.
5. In the File name box, type savedkey, and then click Save.
6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

Note If this data type is missing, go to Method 2.
7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8. Quit Registry Editor, and then restart the computer.
Back to the top Back to the top
Method 2: Replace the existing driver
1. Click Start, and then click Control Panel.
2. If Control Panel is in Category view, click Performance and Maintenance, and then click System.

If Control Panel is in Classic view, double-click System.
3. On the Hardware tab, click Device Manager.
4. Click the drive with the question mark next to it.
5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 through 5 for any other drives with question marks.
7. On the Action menu, click Scan for hardware changes.
Note If Windows XP cannot locate the driver for your device, the device may not be supported by Windows XP. To see the list of supported devices, see the most recent Windows Hardware Compatibility List (HCL) at the following Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx (http://www.microsoft.com/whdc/hcl/default.mspx)
Although Microsoft does not encourage the use of devices that are not on the Hardware Compatibility List, sometimes you can obtain a Windows XP-compatible driver by contacting the device manufacturer directly. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 (http://support.microsoft.com/kb/65416/) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/) Hardware and Software Third-Party Vendor Contact List, Q-Z
Back to the top Back to the top
MORE INFORMATION
For additional information about other problems with CD-ROM and DVD-ROM drives in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
314060 (http://support.microsoft.com/kb/314060/) CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, or Code 39 after you remove Easy CD Creator in Windows XP
315350 (http://support.microsoft.com/kb/315350/) "Incorrect function" error message when you access the CD-ROM drive, the DVD-ROM drive, or the CD-RW drive
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
http://support.microsoft.com/kb/324129/en-us


Instead of installing NEro or Roxio try the following freeware and see if it meets your needs. It seems to be less problematic.

http://www.deepburner.com/?r=products&pr=provsfree

Edited by Enthusiast, 20 March 2006 - 09:44 AM.


#7 red5

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Posted 22 March 2006 - 03:59 PM

Hi again Enthusiast

Just wanted to say thanks again for the trouble you've gone to but my brother came to visit a little earlier and downloaded a nero clean up prog and i think my problem must have had something to do with incd, coz once he ran the prog to uninstall incd and rebooted...hey presto my drives are back.

Clean up progs from here

http://ww2.nero.com/nero6/enu/Clean_Tools.html

Thanks again
Karen




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