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STOP: C0000135 The program can't start because %hs is missing. Try resintalling the program


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#1 marco3

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Posted 04 October 2012 - 02:49 AM

.Hello i have windows 7 and it's been a few days that I can't even enter safe mode on my laptop, every time i turn it on, i get the followin message error: STOP: C0000135 The program can't start because %hs is missing. Try resintalling the program. I have tried to solve this problem by looking at older threads but didn't work. I wish you could help me step by step! I can't get very technical so please make it look easy! Thank you in advance, Marco.

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#2 narenxp

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Posted 04 October 2012 - 05:39 AM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

If yes

Select System restore

If you have restore point before you had this issue try a system restore and let me know if it works.

#3 marco3

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Posted 04 October 2012 - 09:54 AM

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

If yes

Select System restore

If you have restore point before you had this issue try a system restore and let me know if it works.

yes i can get into system restore! what next? thanks..

#4 narenxp

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Posted 04 October 2012 - 10:02 AM

If you have restore point before you had this issue try a system restore and let me know if it works.


?

#5 marco3

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Posted 04 October 2012 - 10:16 AM

If you have restore point before you had this issue try a system restore and let me know if it works.


?

so..shold we carry on plz?

#6 master131

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Posted 04 October 2012 - 10:19 AM


If you have restore point before you had this issue try a system restore and let me know if it works.


?

so..shold we carry on plz?


He was asking you to try to restore to an earlier point. Have you done that? Yes or no?

#7 marco3

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Posted 04 October 2012 - 10:26 AM



If you have restore point before you had this issue try a system restore and let me know if it works.


?

so..shold we carry on plz?


He was asking you to try to restore to an earlier point. Have you done that? Yes or no?

Ohh yes Ive done it with no success more than once!

#8 narenxp

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Posted 04 October 2012 - 10:31 AM

So you can launch command prompt option right?

Let me ask a malware response team member to help you

good luck

#9 marco3

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Posted 04 October 2012 - 10:33 AM

So you can launch command prompt option right?

Let me ask a malware response team member to help you

good luck

yes, i can ...thanks..

#10 JSntgRvr

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Posted 04 October 2012 - 10:36 AM

:welcome:

Lets give it a try. You will need a USB Flash drive.

Download the appropriate version for your system of the Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#11 marco3

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Posted 04 October 2012 - 10:46 AM

:welcome:

Lets give it a try. You will need a USB Flash drive.

Download the appropriate version for your system of the Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

yes i've done that and i get:"The system cannot find the drive specified".

#12 JSntgRvr

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Posted 04 October 2012 - 10:48 AM

Is not recognizing the USB drive? Are you able to browse to it in Notepad?

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#13 marco3

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Posted 04 October 2012 - 10:50 AM

Is not recognizing the USB drive? Are you able to browse to it in Notepad?

yes i can do that....the letter is f by the way..

#14 marco3

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Posted 04 October 2012 - 10:55 AM

I cannot find the frst sofware though....why is that?

#15 marco3

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Posted 04 October 2012 - 11:02 AM

Are you still there?




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