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BSOD


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#1 !coolburger!

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Posted 03 October 2012 - 05:46 PM

I keep haveing the blus screen of death and keeps restarting my pc. It is about 3 months old and i ran a scan with malwarebite in safe mode and nothing came up. Also, in safe mode, chrome keeps crashing. Help please?
(ps. I also tried to do a sys restore but it failed)

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#2 Allan

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Posted 04 October 2012 - 07:04 AM

1) Did you also scan with your anti virus app, or do you not have one installed and active?

2) Go to System Properties - Advanced - Startup & Recovery Settings and UNcheck "automatically restart"

3) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

4) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 !coolburger!

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Posted 04 October 2012 - 04:47 PM

sorry, my bad, I'll get it to you ASAP
thanks again

Edited by !coolburger!, 04 October 2012 - 07:25 PM.


#4 Allan

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Posted 04 October 2012 - 05:09 PM

You posted the wrong data. Please follow the instructions in my post above. Please delete the log you posted to make the length of this thread more reasonable... Also, with what AV did you scan and is the AV always resident?

As for the memory error, let's find out:

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

#5 !coolburger!

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Posted 05 October 2012 - 10:12 PM

Now i can barely turn on my pc... :blink:
i decided to contact customer support, appears that one of my mem sticks are deffective :angry:
Please close this thread and thanks for all the help! :thumbsup:

Edited by !coolburger!, 05 October 2012 - 10:12 PM.





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