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Slow and Erratic Laptop


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12 replies to this topic

#1 duke8t

duke8t

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  • 19 posts
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  •  
  • Local time:05:21 PM

Posted 03 October 2012 - 02:52 PM

Hello

My Wifes laptop has been slow and unresponsive for a couple of weeks now. AVG started saying it had found a virus and had quarantined it. But ever since then everything has been slow and stops responding. I have tried all my anti virus and malware programs and everything says there is nothing.

Please can you see if there is anything they have missed.

Thanks


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Karen at 19:42:59 on 2012-10-03
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3033.2005 [GMT 1:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\windows\system32\Dwm.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\windows\Explorer.EXE
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\system32\taskeng.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Samsung\Samsung Update Plus\SUPBackground.exe
C:\Program Files\Samsung\Samsung Recovery Solution 4\WCScheduler.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\SAMSUNG\EasySpeedUpManager\EasySpeedUpManager.exe
C:\Program Files\Samsung\Samsung Support Center\SSCKbdHk.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Device Center\itype.exe
C:\Program Files\Microsoft Device Center\ipoint.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Users\Karen\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\igfxext.exe
C:\windows\system32\igfxsrvc.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\vssvc.exe
C:\windows\System32\svchost.exe -k swprv
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=smsn&bmod=smsn
uURLSearchHooks: H - No File
BHO: AutorunsDisabled - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {EBD898F8-FCF6-4694-BC3B-EABC7271EEB1} - No File
uRun: [Spotify Web Helper] "c:\users\karen\appdata\roaming\spotify\data\SpotifyWebHelper.exe"
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [IntelliType Pro] "c:\program files\microsoft device center\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft device center\ipoint.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{51EE20E9-0557-4349-8EA5-8184D1449010} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{51EE20E9-0557-4349-8EA5-8184D1449010}\244564F4E4 : DhcpNameServer = 192.168.22.22 192.168.22.23
TCP: Interfaces\{51EE20E9-0557-4349-8EA5-8184D1449010}\2656C6B696E6534376 : DhcpNameServer = 192.168.2.1 194.168.4.100 194.168.8.100
TCP: Interfaces\{51EE20E9-0557-4349-8EA5-8184D1449010}\A4F6E6563777962756 : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{BA7EAA94-0759-48BF-9AB9-5F01C9197FFE} : DhcpNameServer = 192.168.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2012-9-28 94488]
R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2012-9-14 36000]
R1 RapportCerberus_43374;RapportCerberus_43374;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_43374.sys [2012-10-2 272344]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2012-9-28 95768]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2012-9-28 170808]
R1 SABI;SAMSUNG Kernel Driver For Windows 7;c:\windows\system32\drivers\SABI.sys [2009-9-17 10752]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-14 48128]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2012-7-11 116608]
R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2012-9-14 86224]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2012-9-28 1111896]
R3 RapportIaso;RapportIaso;c:\programdata\trusteer\rapport\store\exts\rapportms\baseline\RapportIaso.sys [2012-10-2 52184]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2010-9-5 189440]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-14 14336]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2012-6-19 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2012-3-8 1492840]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-4-1 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-6-13 1343400]
S4 AntiVirService;Avira Realtime Protection;c:\program files\avira\antivir desktop\avguard.exe [2012-9-14 110032]
S4 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-6-7 160944]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2012-10-03 18:32:30 -------- d-----w- c:\programdata\WinClon
2012-10-03 08:32:18 -------- d-----w- c:\users\karen\appdata\local\{10A06F3C-8BAE-4CCA-A12C-9EEED63D82D7}
2012-10-02 20:31:53 -------- d-----w- c:\users\karen\appdata\local\{8B976C0B-1767-4E1B-AEFD-9F51A90A6B73}
2012-10-02 17:29:08 6980552 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{999ae2e8-b6db-441b-b835-71e02df0a8d0}\mpengine.dll
2012-10-02 17:27:38 245760 ----a-w- c:\windows\system32\OxpsConverter.exe
2012-10-02 08:31:29 -------- d-----w- c:\users\karen\appdata\local\{A13E6CA8-793F-4487-96A0-1C0D947EE19A}
2012-10-02 06:58:52 -------- d-----w- c:\users\karen\appdata\local\Trusteer
2012-10-02 06:58:48 -------- d-----w- c:\program files\Trusteer
2012-10-02 06:57:47 -------- d-----w- c:\programdata\Trusteer
2012-10-01 20:31:04 -------- d-----w- c:\users\karen\appdata\local\{C0BE0D86-F397-4F2F-B57D-52FE7F842693}
2012-10-01 08:30:39 -------- d-----w- c:\users\karen\appdata\local\{7C0DA560-B179-4072-9C8C-6E6F67662725}
2012-09-30 20:30:14 -------- d-----w- c:\users\karen\appdata\local\{27C74F97-79F6-4A55-BBCB-D6D25291F391}
2012-09-30 08:29:49 -------- d-----w- c:\users\karen\appdata\local\{68206A4F-7278-4A5C-9089-E6A4467C7D01}
2012-09-29 13:34:10 -------- d-----w- c:\users\karen\appdata\local\{97E4158B-2CA2-4446-A306-BB8A510D286B}
2012-09-28 18:58:43 -------- d-----w- c:\users\karen\appdata\local\{3582277B-FE87-4B9F-9DF1-B964BDA828E3}
2012-09-28 06:23:17 -------- d-----w- c:\users\karen\appdata\local\{F80359FA-C696-476D-A704-79423B48E151}
2012-09-28 00:32:04 94488 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2012-09-27 18:22:52 -------- d-----w- c:\users\karen\appdata\local\{BE158AD6-E455-40B6-BA9F-7C953026236D}
2012-09-27 06:22:40 -------- d-----w- c:\users\karen\appdata\local\{E6460866-2756-4C10-9E10-8FC0F705D24E}
2012-09-26 18:22:15 -------- d-----w- c:\users\karen\appdata\local\{3EAAADD5-1645-4759-B0E3-4F19A8408AE3}
2012-09-26 06:22:03 -------- d-----w- c:\users\karen\appdata\local\{7C0ED495-B0FC-4756-94A4-EDC57F67AAC0}
2012-09-25 17:52:47 -------- d-----w- c:\users\karen\appdata\local\{28816205-0393-4F12-8D34-C0AD0155EC49}
2012-09-25 05:52:35 -------- d-----w- c:\users\karen\appdata\local\{B3992619-CD48-4D11-8BE3-E945C5542AE4}
2012-09-24 08:58:02 -------- d-----w- c:\users\karen\appdata\local\{0B265439-940C-42E0-821A-96C491C02311}
2012-09-23 14:56:54 -------- d-----w- c:\users\karen\appdata\local\{20DF818D-ABDA-4311-9849-04A5ECABE826}
2012-09-23 02:56:22 -------- d-----w- c:\users\karen\appdata\local\{4405FDCF-1577-4930-B12C-508B50E5AD1B}
2012-09-22 14:56:10 -------- d-----w- c:\users\karen\appdata\local\{D9713A6E-6BC3-4643-8465-70D3026F2D19}
2012-09-22 02:55:58 -------- d-----w- c:\users\karen\appdata\local\{39BA2ED4-8733-47A1-AEEB-0FB23C150398}
2012-09-21 14:55:46 -------- d-----w- c:\users\karen\appdata\local\{855CFEF8-23E0-4FC8-9087-4EBFBB738032}
2012-09-20 18:41:40 -------- d-----w- c:\users\karen\appdata\local\{C96002AD-6722-4141-AAF0-B4A00D139285}
2012-09-20 06:41:27 -------- d-----w- c:\users\karen\appdata\local\{E6B8A362-4E3F-4580-BDB9-E950FE05AD8F}
2012-09-19 18:24:02 -------- d-----w- c:\users\karen\appdata\local\{78D682EE-BBAD-40FD-8924-904E08E0F056}
2012-09-19 06:23:50 -------- d-----w- c:\users\karen\appdata\local\{E342DD03-B82F-48E3-BAD2-92409ADEFE12}
2012-09-18 18:23:25 -------- d-----w- c:\users\karen\appdata\local\{686CAD3D-298E-4C59-A7EA-42DF14F0E92F}
2012-09-18 06:23:13 -------- d-----w- c:\users\karen\appdata\local\{4F4B6B80-749C-4FB6-983B-FE9D06C462EA}
2012-09-17 08:48:11 -------- d-----w- c:\users\karen\appdata\local\{DB5A845D-9639-4378-812D-F05463FC1465}
2012-09-16 20:47:46 -------- d-----w- c:\users\karen\appdata\local\{2547B45F-CC6A-43AE-B26E-A141667E74BF}
2012-09-16 08:47:34 -------- d-----w- c:\users\karen\appdata\local\{2E210BE6-5C29-40A0-A2F8-1ECD45B437C4}
2012-09-15 19:21:04 -------- d-----w- c:\users\karen\appdata\local\{81C99361-A769-4B0A-8888-DFA3FFBC4AD0}
2012-09-15 07:20:40 -------- d-----w- c:\users\karen\appdata\local\{07CF1876-E7EF-4A41-8DCB-57506BE826B2}
2012-09-14 22:53:14 -------- d-----w- c:\users\karen\appdata\roaming\Avira
2012-09-14 22:49:09 83392 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2012-09-14 22:49:09 36000 ----a-w- c:\windows\system32\drivers\avkmgr.sys
2012-09-14 22:49:05 -------- d-----w- c:\programdata\Avira
2012-09-14 22:49:05 -------- d-----w- c:\program files\Avira
2012-09-14 21:18:02 712048 ----a-w- c:\windows\system32\drivers\ndis.sys
2012-09-14 21:18:02 33280 ----a-w- c:\windows\system32\drivers\RNDISMP.sys
2012-09-14 21:18:02 1292144 ----a-w- c:\windows\system32\drivers\tcpip.sys
2012-09-14 21:18:01 240496 ----a-w- c:\windows\system32\drivers\netio.sys
2012-09-14 21:18:01 187760 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2012-09-14 21:17:53 490496 ----a-w- c:\windows\system32\d3d10level9.dll
2012-09-14 19:07:26 -------- d-----w- c:\users\karen\appdata\local\{71501DF5-7D89-4371-BC92-11D6674A1909}
2012-09-14 07:07:13 -------- d-----w- c:\users\karen\appdata\local\{2C3CEEC9-BE1B-4CAF-BE81-72E0265735B1}
2012-09-13 19:06:48 -------- d-----w- c:\users\karen\appdata\local\{9CBD38A0-F54B-496B-A615-D91CFC768FAC}
2012-09-13 07:06:36 -------- d-----w- c:\users\karen\appdata\local\{56E6717C-34FA-402F-A4F9-4111BD4F19BF}
2012-09-12 19:06:12 -------- d-----w- c:\users\karen\appdata\local\{91F9F19A-BC26-428F-9E93-4F93469815B1}
2012-09-12 07:05:44 -------- d-----w- c:\users\karen\appdata\local\{CEF9178B-FEB3-4711-BCC4-E17DF63AD6D7}
2012-09-11 18:47:59 -------- d-----w- c:\users\karen\appdata\local\{C32AD62E-FC8D-4788-B802-ECE358904BEC}
2012-09-11 06:47:47 -------- d-----w- c:\users\karen\appdata\local\{E7FEDC26-5482-4265-AB0D-FAC49050CA78}
2012-09-10 18:39:47 -------- d-----w- c:\users\karen\appdata\local\{A8C312DC-9CDA-45D8-9FFE-2DA091D931BB}
2012-09-10 06:39:34 -------- d-----w- c:\users\karen\appdata\local\{86F4DB29-E6BE-45C7-98B4-422976A21452}
2012-09-09 11:21:24 -------- d-----w- c:\users\karen\appdata\local\{578B680B-088F-4868-BCE2-CC30BA5C622F}
2012-09-08 20:33:59 -------- d-----w- c:\users\karen\appdata\local\{A2AF1280-83EA-4DAC-BD35-54088F02AAA3}
2012-09-08 08:33:47 -------- d-----w- c:\users\karen\appdata\local\{B866A7D6-04D2-43AA-BD66-8E17A8A13CD5}
2012-09-07 20:33:23 -------- d-----w- c:\users\karen\appdata\local\{562B0DC8-29B6-4D7B-B161-66A78F4F5DDD}
2012-09-07 08:33:11 -------- d-----w- c:\users\karen\appdata\local\{AE8D10DF-BD26-4E08-B5C6-3CC9BD478054}
2012-09-06 20:32:46 -------- d-----w- c:\users\karen\appdata\local\{38A1BE24-F685-4233-A2AF-FD70561425E3}
2012-09-06 08:32:35 -------- d-----w- c:\users\karen\appdata\local\{BE4E13BD-A739-4B03-B124-0398923316F8}
2012-09-05 20:32:23 -------- d-----w- c:\users\karen\appdata\local\{CD677BB8-6207-461E-8056-6E4A22B560C8}
2012-09-05 08:32:11 -------- d-----w- c:\users\karen\appdata\local\{7889B6C6-F1F4-49E0-B8A8-04D7DE7F7507}
2012-09-04 20:31:59 -------- d-----w- c:\users\karen\appdata\local\{BEE1B59E-80BD-444B-98F0-7B5A0016BFBD}
2012-09-04 08:31:47 -------- d-----w- c:\users\karen\appdata\local\{CB912BCE-434E-4C81-AB7B-E25A75A9C52F}
2012-09-03 19:08:35 -------- d-----w- c:\users\karen\appdata\local\{C90408AC-EFE0-48C8-95BE-53B7BD7CDC21}
.
==================== Find3M ====================
.
2012-08-24 06:59:17 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-08-24 06:51:27 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-08-24 06:51:02 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-08-24 06:47:26 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-08-24 06:47:12 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-08-24 06:43:58 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-07-18 17:47:53 2345984 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 19:43:39.70 ===============

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#2 CatByte

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Posted 03 October 2012 - 07:31 PM

Please do the following:

Download the appropriate version for your system of the Farbar Recovery Scan Tool and save it to a flash drive.


Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to the disclaimer.
[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there
[*]Press Scan button.
[*]type exit and reboot the computer normally
[*]FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.[/list]

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#3 duke8t

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Posted 04 October 2012 - 03:36 PM

Hi CatByte

And thank you so much for the very quick reply, here is the log you requested.


Thanks

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  • Attached File  FRST.txt   26.46KB   3 downloads


#4 CatByte

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Posted 04 October 2012 - 09:24 PM

Please run the following

Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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#5 duke8t

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Posted 05 October 2012 - 01:04 PM

Hello CatByte

Here is the log you requested.

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#6 CatByte

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Posted 05 October 2012 - 02:01 PM

Please run the following:

Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply


NEXT


  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#7 duke8t

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Posted 06 October 2012 - 02:36 AM

Hi CatByte


Here are the logs.

Thanks again for tour quick replies.

Regards

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#8 CatByte

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Posted 06 October 2012 - 08:17 AM

I would delete this installer file if you no longer need it:
C:\Users\Karen\Desktop\intunemp3_2566.exe

NEXT

Visit ADOBE and download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click on "Do I have Java"
  • It will check your current version and then offer to update to the latest version
  • Watch for and make sure you untick the box next to whatever free program they prompt you to install during the installation, unless you want it.

Note: Check in Programs and Features (or Add/Remove Programs if you are an XP user) to make certain there are no old versions of Java still installed, if there are - remove them.


NEXT

Please advise how the computer is running now and if there are any outstanding issues

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#9 duke8t

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Posted 07 October 2012 - 01:43 PM

Hi CatByte

All of the things you suggested done. Thank you for all your help, all is well now and my wife is happy.


Thanks again

#10 CatByte

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Posted 07 October 2012 - 01:46 PM

We just have some housekeeping to do now,

Please do the following:


You can delete the DDS and all the Farbar logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


NEXT


  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    PC Safety and Security--What Do I Need?.
  • Simple and easy ways to keep your computer safe and secure on the Internet

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

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#11 duke8t

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Posted 08 October 2012 - 01:31 PM

Hi CatByte

All Done

Thanks for all the advice

Regards

#12 CatByte

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Posted 08 October 2012 - 02:22 PM

you are welcome

stay safe :hello:

~CB

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#13 CatByte

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Posted 08 October 2012 - 02:22 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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