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Snap.Do removal from Google Chrome


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3 replies to this topic

#1 JaneDoe999

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Posted 02 October 2012 - 07:36 PM

Somehow I got malware disguised as snap.do cannot get it removed from google chrome. have tried everything including removing from programs and trying to remove by scanning with 2 different spyware removal programs can someone please help I am a complete novice when trying to repair this sort of problem thank you

Edited by Budapest, 02 October 2012 - 07:49 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 boopme

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Posted 02 October 2012 - 08:20 PM

Welcome JaneDoe999
The Snap.do website is associated with the Smartbar toolbar for your web browser and contains adware.

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.




Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JaneDoe999

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Posted 02 October 2012 - 08:48 PM

ADW cleaner log is as follows
# AdwCleaner v2.003 - Logfile created 10/02/2012 at 21:34:16
# Updated 23/09/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : geminilady - GEMINILA-D2C265
# Boot Mode : Normal
# Running from : C:\Documents and Settings\geminilady\My Documents\Downloads\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Documents and Settings\geminilady\Application Data\Mozilla\Firefox\Profiles\9dsl95vw.default\searchplugins\Web Search.xml
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Tarma Installer
Folder Deleted : C:\Documents and Settings\All Users\Application Data\WeCareReminder

***** [Registry] *****

Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKLM\Software\Tarma Installer

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

Restored : [HKCU\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

-\\ Mozilla Firefox v15.0.1 (en-US)

Profile name : default
File : C:\Documents and Settings\geminilady\Application Data\Mozilla\Firefox\Profiles\9dsl95vw.default\prefs.js

C:\Documents and Settings\geminilady\Application Data\Mozilla\Firefox\Profiles\9dsl95vw.default\user.js ... Deleted !

Deleted : user_pref("keyword.URL", "hxxp://feed.snap.do/?publisher=Download&dpid=Download&co=US&userid=151511e[...]

-\\ Google Chrome v [Unable to get version]

File : C:\Documents and Settings\geminilady\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

Deleted [l.12] : urls_to_restore_on_startup = [ "hxxp://feed.snap.do/?publisher=Download&dpid=Download&co=US&userid=151511e8-1d3d-4d0c-b8bc-7acba6e2ac98&searchtype=hp", "hxxps://www.google.com/" ]
Deleted [l.1688] : urls_to_restore_on_startup = [ "hxxp://feed.snap.do/?publisher=Download&dpid=Download&co=US&userid=151511e8-1d3d-4d0c-b8bc-7acba6e2ac98&searchtype=hp", "hxxps://www.google.com/" ]

*************************

AdwCleaner[R1].txt - [2880 octets] - [02/10/2012 21:33:54]
AdwCleaner[S1].txt - [3231 octets] - [02/10/2012 21:34:16]

########## EOF - C:\AdwCleaner[S1].txt - [3291 octets] ##########

Malwarebytes Anti-Malware (Trial) 1.65.0.1400
www.malwarebytes.org

Database version: v2012.10.02.11

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
geminilady :: GEMINILA-D2C265 [administrator]

Protection: Enabled

10/2/2012 9:44:34 PM
mbam-log-2012-10-02 (21-44-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 190465
Time elapsed: 12 minute(s), 4 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Edited by JaneDoe999, 02 October 2012 - 08:59 PM.


#4 boopme

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Posted 03 October 2012 - 08:27 PM

Looks like a few hits. How is it now?

I would like to run a last look and be sure we miss nothing.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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