Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Random BSOD


  • Please log in to reply
22 replies to this topic

#1 Final Tactics

Final Tactics

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 02 October 2012 - 07:23 PM

I made a topic in Am I Infected? What do I do? here http://www.bleepingcomputer.com/forums/topic470212.html, and it looked like everything was all clear, but then after about a day I got another BSOD.

BC AdBot (Login to Remove)

 


#2 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 02 October 2012 - 07:52 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#3 Final Tactics

Final Tactics
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 02 October 2012 - 08:20 PM

http://www.mediafire.com/?wy7t65j5x5fm6j7
http://speccy.piriform.com/results/6M4j4Y5NKKsOTBFc25RMGqC

#4 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 02 October 2012 - 08:39 PM

Thank you. :thumbup2:

I will have a look at the uploaded information and get back to you.
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#5 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 03 October 2012 - 07:36 AM

Re: Intel Rapid Storage Technology Driver

DETERMINING WHICH VERSION IS INSTALLED
1. Click Start.
2. Right-click Computer, and then click Properties.
3. At the left pane, click Device Manager.
4. Double-click the IDE ATA/ATAPI controllers or Storage controllers category.
5. Double-click Intel® 6 Series 6 Port SATA AHCI Controller
6. Click the Driver tab.
7. Check Driver Version and let me know what you see.

Please let me know the full model details of the Clevo laptop.

Edited by AustrAlien, 03 October 2012 - 07:53 AM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#6 Final Tactics

Final Tactics
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 03 October 2012 - 04:06 PM

Driver Version: 9.2.0.1011

I don't understand what you mean by full model details of the clevo laptop.

#7 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 03 October 2012 - 04:15 PM

Sorry ... I probably should have written model number.
  • What do you see written on the laptop? You may have to look at the underside for the full model number.
I get this for the motherboard from the Speccy report:

Motherboard
CLEVO CO. W150HRM

Is that the model number also?
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#8 Final Tactics

Final Tactics
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 03 October 2012 - 04:33 PM

On the underside it says Model:W170HR

#9 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 03 October 2012 - 04:56 PM

Thank you: That seems to work out OK

I have gone to the Clevo downloads webpage: http://www.clevo.com.tw/en/e-services/download.asp

Under the heading Driver:
  • Using the drop-down menu to select the model: W150HRM/W150HRQ/W170HR Series

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#10 Final Tactics

Final Tactics
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 03 October 2012 - 05:05 PM

Driver has a drop down menu as well. Which one do I choose? And someone of them have more than one to choose from. Which exactly am I looking for?

#11 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 03 October 2012 - 05:26 PM

At the drop-down menu for driver, choosing ALL is a good option, but choosing Optional will also show the driver that I am focused on at this moment, namely the Intel Rapid Storage Technology Driver:

Optional Device Intel Rapid Storage Technology driver for Windows 7. IRST.zip
USA
ASIA
EUROPE
version: 10501026 11362 2011/6/24

The version number is spinning my head ... ??? I have to wonder if this, being an "Optional Device" is even installed on the system at all ???

Note: The version number that you gave me earlier seems to correspond with the number on the Intel chipset driver:

OTHERS Intel chipset driver for Windows 7. Chipset.zip
USA
ASIA
EUROPE
version: 9.2.0.1021 2543 2011/3/25

You gave me "Driver Version: 9.2.0.1011", so maybe the one available for download is a later/updated version?

I have downloaded the manual for the Clevo from the same download page, and am currently looking at Figure 5-3, the Advanced tab menu in the Bios utilities, where it shows "SATA Mode" is set to "[AHCI]".
  • Would you please enter the BIOS Setup menu and tell me what you see as the SATA Mode setting.

    To enter Setup, turn on the computer and press F2 (give the system a few seconds
    to enter Setup).


Edited by AustrAlien, 03 October 2012 - 05:27 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#12 Final Tactics

Final Tactics
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 03 October 2012 - 05:37 PM

SATA Mode is set to [AHCI]

#13 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 03 October 2012 - 05:44 PM

The combination of bugchecks that you have been getting is rather interesting:
  • 0x7a_c000000e
  • 0x7a_c00000c0
  • 0xF4_IOERR
  • 0xF4_C0000005
I have been able to match it up closely with another topic where the issue seemed to have been resolved conclusively:
  • http://www.techsupportforum.com/forums/f299/bsod-0x000000f4-critical_object_termination-bsod-0x0000007a-kernel_data_inp-661191.html#post3853277
  • "... the issue was related to the AHCI Controller ..."
    That is why I am currently focused on the Intel Rapid Storage Technology Driver and wondering if installing/updating the driver may resolve your problem.
=======================
BSOD BUGCHECK SUMMARY: 11 minidumps between 8th August and 2nd October, 2012.
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\100212-15802-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Oct 3 10:05:05.579 2012 (UTC + 10:00)
System Uptime: 1 days 11:10:46.485
Probably caused by : memory_corruption
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR: 0x7a_c000000e

DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments fffff6fc`40009e48 ffffffff`c000000e 00000000`8dd05860 fffff880`013c96d0
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\093012-18454-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Oct 1 04:01:40.084 2012 (UTC + 10:00)
System Uptime: 0 days 7:39:58.355
Probably caused by : csrss.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".
BUGCHECK_STR: 0xF4_IOERR
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`06667b30 fffffa80`06667e10 fffff800`0318a510
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\093012-14804-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Sep 30 20:20:48.432 2012 (UTC + 10:00)
System Uptime: 0 days 15:25:35.728
Probably caused by : memory_corruption
KERNEL_DATA_INPAGE_ERROR (7a)
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR: 0x7a_c000000e

DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments fffff6fc`40009990 ffffffff`c000000e 00000000`52785860 fffff880`01332648
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\092912-15007-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Sep 30 04:54:50.402 2012 (UTC + 10:00)
System Uptime: 0 days 1:13:01.076
Probably caused by : csrss.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".
BUGCHECK_STR: 0xF4_IOERR
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`065bbb30 fffffa80`065bbe10 fffff800`031d8510
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\092712-16910-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Fri Sep 28 10:39:00.873 2012 (UTC + 10:00)
System Uptime: 0 days 21:11:20.152
Probably caused by : csrss.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0xF4_C0000005
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`052ddb30 fffffa80`052dde10 fffff800`031de510
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\092612-15381-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Thu Sep 27 13:26:45.100 2012 (UTC + 10:00)
System Uptime: 1 days 0:41:28.006
Probably caused by : csrss.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".
BUGCHECK_STR: 0xF4_IOERR
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0658bb30 fffffa80`0658be10 fffff800`03186510
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\092512-14882-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Sep 26 12:44:17.212 2012 (UTC + 10:00)
System Uptime: 0 days 13:47:25.615
Probably caused by : csrss.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0xF4_C0000005
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`06610b30 fffffa80`06610e10 fffff800`031d3510
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\092412-20155-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Sep 25 14:36:14.967 2012 (UTC + 10:00)
System Uptime: 0 days 16:09:04.578
Probably caused by : memory_corruption
KERNEL_DATA_INPAGE_ERROR (7a)
ERROR_CODE: (NTSTATUS) 0xc00000c0 - This device does not exist.
BUGCHECK_STR: 0x7a_c00000c0

DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments fffff6fc`40009a58 ffffffff`c00000c0 00000000`6ab66860 fffff880`0134bc08
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\092112-17862-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Fri Sep 21 14:59:37.928 2012 (UTC + 10:00)
System Uptime: 3 days 10:56:39.622
Probably caused by : memory_corruption
KERNEL_DATA_INPAGE_ERROR (7a)
ERROR_CODE: (NTSTATUS) 0xc00000c0 - This device does not exist.
BUGCHECK_STR: 0x7a_c00000c0

DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments fffff6fc`400098b8 ffffffff`c00000c0 00000000`a8397860 fffff880`01317ce8
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\091712-17674-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Sep 18 04:01:59.343 2012 (UTC + 10:00)
System Uptime: 10 days 20:06:16.463
Probably caused by : memory_corruption
KERNEL_DATA_INPAGE_ERROR (7a)
ERROR_CODE: (NTSTATUS) 0xc00000c0 - This device does not exist.
BUGCHECK_STR: 0x7a_c00000c0

DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments fffff6fc`40009a60 ffffffff`c00000c0 00000000`0d52d860 fffff880`0134cce8
................................................................
Loading Dump File [C:\CactusIsland\Final Tactics_BC\Windows7_Vista_jcgriff2\080812-113412-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Thu Aug 9 01:39:02.470 2012 (UTC + 10:00)
System Uptime: 7 days 23:49:50.506
Probably caused by : mrxsmb10.sys ( mrxsmb10!MRxSmbQueryFileInformation+743 )
RDR_FILE_SYSTEM (27)
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0x27
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID: X64_0x27_mrxsmb10!MRxSmbQueryFileInformation+743
Bugcheck code 00000027
Arguments 00000000`baad0073 fffff880`0bc747c8 fffff880`0bc74020 fffff880`07022ad7
................................................................

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#14 Final Tactics

Final Tactics
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:07:40 AM

Posted 03 October 2012 - 05:56 PM

Hmm, alright, after having to restart twice instead of just once, the drivers are installed/updated.

Is there a way to check if everything's alright or will I just have to wait and see if it BSODs in a day or so?

#15 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:40 PM

Posted 03 October 2012 - 07:34 PM

You're a step or two ahead of me.

Did you install/update just the Intel Rapid Storage Technology driver or both that and the Intel chipset driver?
  • In Device Manager, what do you see as installed, and the version now, compared with what you saw previously (in post #6)?
I think we are just going to have to patiently wait to see if the system BSODs again. There was no other indication of the problem anywhere else that I could see, so I can't think of any way to quickly see if the problem is resolved.

Is there any reason that you have disabled the graphics card? To quote from the perfmon report:

The device, NVIDIA GeForce GT 555M, is disabled. If this device is no longer used it may be intentionally disabled.


AustrAlien
Google is my friend. Make Google your friend too.

Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users