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Can't backup to ext hard drive


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#1 3canctheayr

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Posted 01 October 2012 - 01:53 PM

I'm trying to backup my data on my laptop to an external hard drive. Windows isn't recognizing it for some reason.

The laptop is an HP running windows 7 and the hard drive is an Eagle Cansus.
Using the windows commands in the control panel don't seem to help.

Steps? fixes?

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#2 Allan

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Posted 01 October 2012 - 04:55 PM

Have you ever used the drive before? Do other computers see it? You need to provide as much information as you can please.

#3 3canctheayr

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Posted 01 October 2012 - 05:52 PM

I've used the drive before, but it's been awhile- probably a year or so. My desktop, a late model Dell, which also runs windows 7 can see it, but doesn't seem to recognize it as a drive per se. It shows up on the list of peripheral devices, but isn't shown in the list of drives when it's running.
I can't recall if I've used it directly on the laptop or not, which is what I tried to do today.
The external drive is only about 2-3 years old.

I'll try to give you as much info as you need, but may need you to ask the questions first, as I seem to have little abilty to troubleshoot or understand computer related problems.

Thanks

Brian

#4 Allan

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Posted 02 October 2012 - 06:53 AM

Is there any important data on the drive? If not, format it and see if that helps. If not, since it doesn't work properly with multiple systems it's likely the drive is bad.




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