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Windows 7: Black Screen "of Death". Need Help!


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107 replies to this topic

#31 DJ Deoseyus

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Posted 02 January 2013 - 08:42 AM

[*]Disable any anti-virus and/or firewall software you have installed.
instructions can be found here if needed

I can't seem to open avast! to disable it.

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#32 Elise

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Posted 02 January 2013 - 09:24 AM

In that case leave it on and see if it runs like that. You can ignore any warnings about Avast running.

regards, Elise


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#33 DJ Deoseyus

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Posted 02 January 2013 - 09:49 AM


Spoiler


#34 Elise

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Posted 02 January 2013 - 10:39 AM

How is everything running at this point?

regards, Elise


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#35 DJ Deoseyus

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Posted 02 January 2013 - 10:55 AM

How is everything running at this point?

I have not booted after the ComboFix scan. I'll do that now.

#36 DJ Deoseyus

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Posted 02 January 2013 - 10:59 AM

Start up normal still isn't running good. I still see a black screen.

Edit: normal startup just crashed itself.

Edited by DJ Deoseyus, 02 January 2013 - 11:01 AM.


#37 Elise

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Posted 02 January 2013 - 11:21 AM

Lets see what the following scan will show.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#38 DJ Deoseyus

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Posted 02 January 2013 - 11:32 AM

Lets see what the following scan will show.

Do you want both logs? I think the popup said attach or so.

Spoiler

Edited by DJ Deoseyus, 02 January 2013 - 11:36 AM.


#39 Elise

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Posted 02 January 2013 - 12:05 PM

Please copy/paste attach.txt in your next reply, no need to attach it. :)

regards, Elise


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#40 DJ Deoseyus

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Posted 02 January 2013 - 12:10 PM

Please copy/paste attach.txt in your next reply, no need to attach it. :)

Spoiler


#41 Elise

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Posted 02 January 2013 - 12:13 PM

Hi again,

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

regards, Elise


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#42 DJ Deoseyus

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Posted 02 January 2013 - 12:27 PM

Hi again,

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Not sure if this is correctly done but here you go.

Spoiler


#43 Elise

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Posted 02 January 2013 - 01:41 PM

Please press Windows key + R, type cmd and press enter.

Type chkdsk /f and press enter.
When asked to schedule the disk check for next reboot, please confirm by typing Y and pressing enter.

Restart the computer and let the disk check run unhindered. When done, let me know if you notice any improvement.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#44 DJ Deoseyus

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Posted 02 January 2013 - 02:34 PM

Please press Windows key + R, type cmd and press enter.

Type chkdsk /f and press enter.
When asked to schedule the disk check for next reboot, please confirm by typing Y and pressing enter.

Restart the computer and let the disk check run unhindered. When done, let me know if you notice any improvement.

still a black screen. Safe mode won't load in full I am still stuck at loading windows files screen

Ok I am back on the infected computer on safemode

Edited by DJ Deoseyus, 02 January 2013 - 02:40 PM.


#45 Elise

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Posted 02 January 2013 - 02:47 PM

Did you see if the disk check actually ran?

regards, Elise


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