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Windows 7: Black Screen "of Death". Need Help!


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#1 DJ Deoseyus

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Posted 30 September 2012 - 08:27 PM

Hi Bleeping Computer. I am having the black screen "of death" problem on my laptop. I have an eMachines D525 laptop. This started to happen approximately three days ago after a reboot since my laptop was running very slow. I had installed malware anti bytes and when it completed a scan, it brought up one infection which I cannot remember it's name (was something like Hijack.etc.etc) but it was located in the registry. As with many other topics and posts I have seen on the internet, I have tried to do many of the solutions that I have seen. I am currently on safe mode with networking. explorer.exe does not boot, and even if it does from task manager it will automatically close itself within five seconds. Prevx website's fix brought me nothing. I have tried to use a windows 7 dvd to just start my computer from scratch to do a fresh install for a clean slate but I cannot activate the dvd disk (probably wrong bit version of win 7 or perhaps the wrong version since my laptop came with the home edition and it is currently running an unactivated version of ultimate after seeing a professional to fix a problem I had). I have uninstalled avast! and reinstalled it and no solutions.

Thanks.

Edited by hamluis, 01 October 2012 - 11:36 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 boopme

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Posted 03 October 2012 - 08:21 PM

I have asked someone that specialises in these non booters to look here..
I am also removing the other posts for now to clean up this thread.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Elise

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Posted 06 October 2012 - 03:40 AM

Hello,
If you still need help, could you please describe exactly how far your computer can boot up.

regards, Elise


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#4 DJ Deoseyus

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Posted 09 October 2012 - 12:37 AM

Hello,
If you still need help, could you please describe exactly how far your computer can boot up.

Yes I still need help. when I boot into normal windows the welcome screen will load and after that all I see is a black screen.

#5 Elise

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Posted 09 October 2012 - 01:19 AM

Please press Ctrl-alt-del when you see that screen, does that make the task manager open? Also, do you see your mouse cursor on this black screen?

regards, Elise


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#6 DJ Deoseyus

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Posted 09 October 2012 - 06:25 PM

Please press Ctrl-alt-del when you see that screen, does that make the task manager open? Also, do you see your mouse cursor on this black screen?

Ctrl-alt-del did not work, and yes a cursor is seen.

#7 Elise

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Posted 10 October 2012 - 01:51 AM

Please restart your computer and tap F8 until the Advanced Boot Menu options come up. Select Repair Windows and press enter. Let the Recovery Environment load and when done select keyboard layout and enter your userpassword if prompted.
On the next screen you'll see different options. Click Startup Repair and let that run and fix what it finds. After that restart the computer and let me know if anything has changed.

regards, Elise


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#8 DJ Deoseyus

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Posted 10 October 2012 - 02:39 AM

Please restart your computer and tap F8 until the Advanced Boot Menu options come up. Select Repair Windows and press enter. Let the Recovery Environment load and when done select keyboard layout and enter your userpassword if prompted.
On the next screen you'll see different options. Click Startup Repair and let that run and fix what it finds. After that restart the computer and let me know if anything has changed.

Ok, I will try this sometime later on. It is late here at the moment. Thank you again.

#9 Elise

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Posted 10 October 2012 - 05:45 AM

No problem, I'll wait for your reply. If you encounter any difficulty just let me know. :)

regards, Elise


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#10 DJ Deoseyus

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Posted 13 October 2012 - 02:42 AM

No problem, I'll wait for your reply. If you encounter any difficulty just let me know. :)

Sorry for the late reply. I actually remember doing start up repair when this error first happened and when I rebooted there was still a black screen.

#11 Elise

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Posted 13 October 2012 - 03:04 AM

Please try it again and let me know if you get an error (if so, which one), or what other message it gives you.

regards, Elise


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#12 DJ Deoseyus

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Posted 01 November 2012 - 06:03 PM

Please try it again and let me know if you get an error (if so, which one), or what other message it gives you.

Sorry for another late reply, but I am back and I had done start up repair and the system said that no errors were found but I am still with a black screen on safe mode, but I did not yet try normal mode since I wanted to head back onto safe mode w/ networking to report back although I assume a black screen w/o explorer.exe will be the same as on normal.

#13 Elise

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Posted 02 November 2012 - 03:16 AM

What happens when you boot in normal mode?

regards, Elise


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#14 DJ Deoseyus

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Posted 02 November 2012 - 12:09 PM

What happens when you boot in normal mode?

I just tried to boot into normal mode: the welcome screen did not load and instead I was welcomed with a black screen. After 5 minutes or so the system would restart itself/crash and I would be redirected to safe mode options.

#15 Elise

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Posted 02 November 2012 - 03:24 PM

Lets move this topic so we can have a closer look at a few settings. I suspect services.exe might be infected and needs replacement.

Before giving some more instructions though I need to know if your windows version is 32 bit or 64 bit.

regards, Elise


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