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Computer Crashed Again - BSOD, MiniDump inside


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#1 scubab

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Posted 30 September 2012 - 08:21 PM

Hello all,
Roughly 2-3 days ago I had some issues with a corrupted partition table and, thanks to an awesome BC Advisor, I was able to get the computer up and running. Today I notice my computer is powered off, I hit the power button 3-4 times and the PC would not boot. I'd hear a fan kick on, only for the computer to power down within one second. Finally, after holding the power key for a few seconds, the computer powered on. As it was turning on I noticed my mobo's splash screen that typically says "6 core unlocked!" was reset to "press 4 to unlock extra cores", or whatever it says. I figured my mobo/CPU was acting up, but I wanted some opinions.
Upon powering on my PC I get this information from Windows.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006A21780
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8008C59E10
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\093012-20217-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-51511-0.sysdata.xml


Here are the two files, if they would help beyond the above error messages. I'm really just here to find out which piece of hardware is failing on me. Money is tight, so I don't want to blindly invest in new hardware before I'm sure I'm replacing the right part.

Google Drive folder

Thanks in advance for any advice!

P.S.
Here are my specs if they're needed. I'm unsure of the PSU, but I can rip into the computer if needed.

Mobo - ASUS M4A79XTD EVO AM3 AMD 790X ATX AMD
CPU - AMD Phenom II X4 960T Zosma 3.0GHz Socket AM3 95W Quad-Core Desktop Processor
GPU - EVGA SuperClocked 01G-P3-1461-KR GeForce GTX 560 (Fermi) 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP
HDD - Western Digital Caviar Blue WD6400AAKS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5"
RAM - G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)



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#2 scubab

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Posted 02 October 2012 - 04:45 PM

I hate bumping but maybe the afternoon crowd has some advice :)

#3 AustrAlien

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Posted 02 October 2012 - 07:12 PM

I'm really just here to find out which piece of hardware is failing on me.

What makes you think that it is a hardware issue?

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE

Usual causes: Device driver


I've had a look at the minidump with Windbg and it returns:
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Uninstall the software associated with the following drivers which are either known trouble-makers in Win7 or are out of date:
ASACPI.sys   Thu May 14 11:25:17 2009 ... Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
AsIO.sys     Mon Dec 17 20:11:49 2007 ... Asus PCProbe Utility
Note:It may be necessary to update the above drivers/this software from the motherboard manufacturer's website if you are not able to conveniently uninstall it/them.

AODDriver2.sys Tue Sep 06 17:11:44 2011 ... AMD Overdrive; also in EasyTune6 for Gigabyte motherboard

DB3G.sys     Mon Nov 07 17:33:11 2005 ... Diamondback USB Optical Mouse Driver 

eamonm.sys   Thu Dec 09 16:29:20 2010 ... ESET Amon driver
ehdrv.sys    Thu Dec 09 16:29:58 2010 ... ESET
epfw.sys     Thu Dec 09 16:26:09 2010 ... ESET
Epfwndis.sys Thu Dec 09 16:26:06 2010 ... ESET Firewall Filter
epfwwfp.sys  Thu Dec 09 16:26:08 2010 ... ESET Personal Firewall Driver

RTCore64.sys Tue Sep 06 22:24:50 2011 ... RivaTuner/EVGA Precision/MSI Afterburner (known issues w/Win7)

SmartDefragDriver.sys Fri Nov 26 20:29:40 2010 ... Smart Defrag http://www.iobit.com/iobitsmartdefrag.html

TuneUpUtilitiesDriver64.sys Thu Sep 17 21:54:52 2009 ... TuneUpUtilitiesDrv http://www.tune-up.com/support/
Driver Reference Table (DRT)

When the above is completed, run Driver Verifier following the instructions DRIVER VERIFIER - Windows 7 & Vista ... by jcgriff2
  • Notes:
  • Do not omit the first step, to create a System Restore point before enabling Driver Verifier.
  • Read the instructions on how to check the Driver Verifier Status.
  • Read the instructions on how To Turn Driver Verifier OFF when you have finished with it.
  • Read the instructions (and record them on paper so you have them if needed) about what to do IF you cannot start the system normally after it crashes under Driver Verifier.
  • Run Driver Verifier for 36 hours unless the system crashes. It doesn't matter whether you are using the computer or not during that time.
If your system BSODís under the Driver Verifier:
  • Locate the minidump file:
    • C:\Windows\Minidump <<< folder
  • Zip up the most recent minidump file:
    • Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
    • The zip file will be located in the same place
  • Attach the zip file to your next post in this thread.
    • When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message
==========================
WinDbg output: 093012-20217-01.dmp
Spoiler

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#4 scubab

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Posted 02 October 2012 - 08:53 PM

Thank you for your reply!

ASACPI.sys   Thu May 14 11:25:17 2009 ... Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
I went ahead and uninstalled AISuite Utilities

AsIO.sys     Mon Dec 17 20:11:49 2007 ... Asus PCProbe Utility
I don't have PCProbe. It sounds very familiar, so I'm assuming I uninstalled it. Would it be safe to just delete the driver from the WOW64 folder? Reading online it looks like it's a driver for my ASUS mobo; will I affect mobo performance by deleting it?
EDIT: I just noticed you said to update from Asus, I'll give that a try first.

AODDriver2.sys Tue Sep 06 17:11:44 2011 ... AMD Overdrive; also in EasyTune6 for Gigabyte motherboard

DB3G.sys     Mon Nov 07 17:33:11 2005 ... Diamondback USB Optical Mouse Driver 

eamonm.sys   Thu Dec 09 16:29:20 2010 ... ESET Amon driver
ehdrv.sys    Thu Dec 09 16:29:58 2010 ... ESET
epfw.sys     Thu Dec 09 16:26:09 2010 ... ESET
Epfwndis.sys Thu Dec 09 16:26:06 2010 ... ESET Firewall Filter
epfwwfp.sys  Thu Dec 09 16:26:08 2010 ... ESET Personal Firewall Driver
I use these programs regularly, especially relying on Esset (anti-virus) and the drivers for my multi-button mouse. AMD isn't as important at the moment, but will it affect Driver Verifier if I leave them alone at the moment?

Edited by scubab, 02 October 2012 - 08:53 PM.


#5 AustrAlien

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Posted 02 October 2012 - 09:08 PM

The mouse driver is dated 2005: It is well and truly outdated to be trying to use it with Win7! If you cannot find an updated driver for it, then I strongly suggest that you uninstall it for the time-being to test the system.

The ESET drivers are outdated 2010. Surely that has got to be outdated? What version of ESET is it? I suggest that you un-install ESET for the time-being and test the system. When testing is complete, then download and install the latest ESET version if you wish to continue using it.
In the meantime:
  • Ensure that the Windows firewall is enabled.
  • Confine any internet activity to known safe sites.

By suggesting that you uninstall/update the previously mentioned drivers, I am simply trying to eliminate the most likely causes of any BSOD issue, before running Driver Verifier. If you do not wish to do any of the recommended steps, then that is not a problem. Run DV when you are ready.
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#6 scubab

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Posted 02 October 2012 - 09:13 PM

I will certainly do the uninstalls, I was under the impression you were suggesting to indefinitely uninstall them.
I didn't catch the date on the mouse driver >.< I will certainly try to find a more updated version upon reinstall.
I just purchased and downloaded Eset Smart Security 4 about two weeks ago! If it is truly outdated then that'd explain why it was on sale on Newegg for $20.

Give me a few minutes and I'll get things rolling.

#7 AustrAlien

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Posted 02 October 2012 - 09:26 PM

I just purchased and downloaded Eset Smart Security 4 about two weeks ago! If it is truly outdated then that'd explain why it was on sale on Newegg for $20.

Hmmmm .... not sure about the wisdom of purchasing and running outdated antivirus software?


ESET Smart Security 5 is available: http://www.eset.com/us/home/products/smart-security/
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#8 scubab

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Posted 02 October 2012 - 09:59 PM

Well, upon reboot I got a couple BSODs. The computer is telling me that there is no restore point, but I know for a fact that I properly created a restore point...I even reproduced the steps on the laptop to make sure I did it right.
Currently running a startup repair via my Windows disc, but it is going on 10 minutes of 'Attempting repairs...'.

#9 AustrAlien

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Posted 02 October 2012 - 10:07 PM

Allow Startup Repair to continue to completion, and let me know the result.

Did you attempt to load Windows in Safe Mode?
  • If so, was the attempt successful, and you were able to get into Windows Safe Mode?

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#10 scubab

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Posted 02 October 2012 - 10:11 PM

System repair did not work. The system restore I attempted was from the Windows disc.
I'm in safe mode now, but it's telling me I need to turn system restore on, but the instructions Windows is giving me are incorrect. I'm investigating it now

EDIT:
To clarify, I don't have a System Protection tab. I'm running sfc /scannow to try to recover it.

Edited by scubab, 02 October 2012 - 10:16 PM.


#11 AustrAlien

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Posted 02 October 2012 - 10:25 PM

I'm in safe mode now ...

Very good! :thumbsup2:

Now, all you need to do is to turn DV off (using System Restore was just one way to do that).

I do not think sfc /scannow will do you any good.
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#12 scubab

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Posted 02 October 2012 - 10:31 PM

Woot, disabling DV got this thing up and running for me.
Unfortunately, though, the only minidump file I have is from 30SEP, which is the one I posted in the OP

Edited by scubab, 02 October 2012 - 10:38 PM.


#13 AustrAlien

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Posted 02 October 2012 - 10:47 PM

The minidump file is only created once Windows is up and running again after a crash. It may sometimes take a little time for the minidump to be created. Have another look in the Minidump folder.

If there is no minidump from the Verifier Enabled crash, we might try for another if you're game (now that you know how to turn off DV it shouldn't be a problem). However, firstly I'll get you to disable automatic restart on system failure, so that you can get to see the BSOD error screen and record the message .... and let me know what it is even if no minidump is created.

Please disable "automatic restart on system failure":

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#14 scubab

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Posted 02 October 2012 - 11:19 PM

I did get a BSOD. Here is the information:

BAD_POOL_CALLER

Technical information:
*** STOP: 0X000000C2 (0X000000000000009D, 0X0000000000000419, 0X0000000000000000, 0XFFFFF8800195D3F0)

*** SmartDefragDriver.sys - Address FFFFF8800195d3f0 base at FFFFF8800195c000, DateStamp 4cef7e04

I did overlook uninstalling SmartDefrag. Should I go ahead and do that and retry DV?

#15 AustrAlien

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Posted 02 October 2012 - 11:22 PM

I did overlook uninstalling SmartDefrag. Should I go ahead and do that and retry DV?

Yes, do that.
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