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23 replies to this topic

#1 monismama

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Posted 29 September 2012 - 10:12 PM

I am writing this from my phone as I do not have another computer... Fyi
I downloaded windows essential.... It did a scan and informed me that it was unable to delete a virus fully or something and had me download windows defender offline. It did a scan and since then my computer will not get past the start screen...it goes to a quick blue screen and then tells me to do startup repair which I do and it says it can't fix the problem. I have tried to restore which it won't let me do that either. Won't boot in safe mode of any kind. I'm not sure what to do please anyone help.

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#2 589661

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Posted 29 September 2012 - 10:25 PM

Hello Monismama,

How are you today. I am sorry to hear about your computer problems. Maybe I can help. It looks like you have run into a bit of a snag after removing some infections from your machine.

Are you able to boot the computer into safe mode and get past start up and to the desktop.

Reboot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.

Please let me now if you can get this far and we can go from there.

Scott

#3 monismama

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Posted 29 September 2012 - 10:26 PM

No it will not allow me to go to safe mode of any sort

#4 589661

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Posted 29 September 2012 - 10:32 PM

Monismama,

What operating system are you running and of what architecture. (64-bit or 32-bit)

Do you have an operating system disk for the machine.

Scott

#5 monismama

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Posted 29 September 2012 - 10:33 PM

I do not have the operating disk. 64 bit. And if i'm not mistaken widows 7 home premium

#6 589661

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Posted 29 September 2012 - 10:38 PM

Monismama,

I am going to try to find some addition help from other professionals. There should be another reply soon.

Scott.

#7 monismama

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Posted 29 September 2012 - 10:39 PM

Thank you. :) greatly appreciate it

#8 monismama

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Posted 30 September 2012 - 12:18 AM

I'm at a loss here. I'm so upset that my computer seems to be done for.... Tried system restore and it says it can't restore. Stay up repair can't fix problem. Can't go into safe mode. Can't do anything. i'm so upset and frustrated. :(

#9 noknojon

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Posted 30 September 2012 - 12:46 AM

Hi -
Take a quiet rest and check back for any posted results later.
There is no use at this time for waiting online for a direct answer as many helpers are not online on Sundays, but could be back later -

I have no direct answer, but there are ways of rebooting the system if you can access another computer with a CD writer -
Try to borrow these and look back later -

Thank You -

#10 CatByte

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Posted 30 September 2012 - 10:44 AM

Please run the following:


For 64bit systems, downloadFarbar Recovery Scan Tool 64-Bit and save it to your desktop.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64 and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to the disclaimer.
[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there
[*]Press Scan button.
[*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
services.exe
[*]now press the search button
[*]when the search is complete, search.txt will also be written to your USB
[*]type exit and reboot the computer normally
[*]please copy and paste both logs in your reply.(FRST.txt and Search.txt)[/list]

If you are unable to access the Recovery Environment by pressing F8, and you don't have access to an installation disk, then you will need to find another Windows 7 machine to make a recovery disk.


Note that this disk can only be used to access the Recovery Environment, not to reinstall Windows 7.
  • Press Windows Key + R, type recdisc.exe in the runbox and press enter.
  • If you get a UAC prompt, allow the application to run by clicking Yes. You will see the following:

    Posted Image

  • Make sure you have a blank CD or DVD in your CD/DVD drive and click Create disc. Note: If AutoPlay comes up, just close it.
  • When the System Repair Disk has been created, click Close and then OK. Your System Repair Disk is now ready for use.

Boot to the Repair Disk and then continue following the FRST64 instructions

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 monismama

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Posted 30 September 2012 - 11:26 AM

okay- so i am on another dell computer.
so i have to download farbar onto this computer? or can i just download it onto a cd??? im sorry im not very good at this computer stuff and none of it makes sense.

found the operating system disk.
"reinstallation dvd windows 7 home premium 64 bit"


I would like to not lose all my pictures that are on my computer, so if that is possible that would be awesome. so i should start with that farbar thing correct?

Edited by monismama, 30 September 2012 - 11:58 AM.


#12 monismama

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Posted 30 September 2012 - 12:42 PM

When i try to do the farbar thing on this computer to get it on a disk it tells me not to run it and it wont let me open it at all?

#13 CatByte

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Posted 30 September 2012 - 12:58 PM

all we are trying to do at the moment is get the computer booted into the recovery environtment

If you print out my first instruction to run FRST it may help.

The FRST program needs to be downloaded and saved to a USB stick.

Let me know if you are able to boot to the Recovery Environment using the Installation disk

To enter System Recovery Options by using Windows installation disc:

Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.


Edited by CatByte, 30 September 2012 - 01:01 PM.

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#14 monismama

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Posted 30 September 2012 - 01:12 PM

i dont have a usb stick. but i copied it to a cd-r and i tried to run it on my computer and it tells me incorrect function.

#15 monismama

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Posted 30 September 2012 - 01:22 PM

but yes i can go to the system recovery options screen. with
startup repair
system restore
system image recovery
windows memory diagnostic
command prompt
dell datasafe restore and emergency back up

i just cant do anything from there????

I have the disk with the frst on the disk in the infected computer, i went to notepad file open computer.
comes up with devices with removavle storage 2
cd drive (d:) removable disk (f:)
i cancel out of it and go back to command prompt where i then type d:\frst64 (since i have it on a cd)
and i get the responce of "incorrect function"
so i try with f:\frst64 with the responce "the device is not ready"



I also have my windows 7 home premium 64 bit reinstallation dvd out. I tried with that as well.
it doesnt open anything.

im lost.

Edited by monismama, 30 September 2012 - 01:36 PM.





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