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computer sluggish and crashes in sleep mode


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9 replies to this topic

#1 fquinonez

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Posted 29 September 2012 - 03:17 PM

Hello,

I have a Dell Latitude E6420 with an Intel Core i7 processor and 4gb of RAM. Lately, my computer has become very sluggish; especially after coming out of sleep mode to the point I have to restart to have a decent performance. More importantly, often when in sleep mode or hibernation, the computer crashes.

I've run two spyware programs (spybot and Malwarebyte's Anti-Malware) which removed a few issues, but the core problems persist.

I've updated all microsoft programs (windows and office), run Norton virus scans, and CCleaner, but no change.

Finally, I must say that at times the laptop runs really hot. That was never the case before.

Any help would be much appreciated.

Thank you,
Francisco

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#2 noknojon

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Posted 29 September 2012 - 07:42 PM

Hi -
Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Directions Here

Thank You -

#3 fquinonez

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Posted 29 September 2012 - 09:39 PM

Hi,

below is the link for the information from Speccy

thank you for the help.

http://speccy.piriform.com/results/bpeR7BL3lZdYK1v0A1dnFZm

#4 noknojon

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Posted 30 September 2012 - 12:23 AM

Hi -
Open Device Manager and check for Graphics Driver updates -
Is / was Norton your selected Antivirus program, or is it part of your ISP or provided from your Domain ??

I only ask because your Speccy reads Antivirus: Disabled and Windows Defender: Disabled

Thanks -

#5 fquinonez

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Posted 30 September 2012 - 09:30 AM

hi

I just checked for graphic driver updates, but it tells me that they are up to date. I tried for both the Intel HD graphics family and for NVIDIA, but both came up as up to date.

As for your Norton question, it IS my antivirus. I'm not sure why it never turned back on. I had turned it off to run GMER and it was supposed to turn back in 15 minutes later. I was sure it would turn back on (as it has every time i've done that) and am really annoyed it didn't

Thank you for letting me know.

Is there anything else i should try?

thanks,
Francisco

#6 noknojon

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Posted 30 September 2012 - 05:43 PM

OK - A quick check for errors and any faulty programs -

Please download MiniToolBox, Save it to your desktop and run it.

Checkmark the following boxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
List devices (Problem only)
•List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



#7 fquinonez

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Posted 30 September 2012 - 10:42 PM

Hello again,

I've run the program you asked. the results are below.

One quick note, i've just upgraded the RAM on my laptop to 8gb. I had ordered it to see if that would help and it arrived today so I installed it. I figured it could not hurt :-)

Thanks again,
Francisco

----
MiniToolBox by Farbar Version: 23-07-2012
Ran by Francisco (administrator) on 30-09-2012 at 21:37:31
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com

There are 15255 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Intel® Centrino® Advanced-N 6205 = Wireless Network Connection (Connected)
Intel® 82579LM Gigabit Network Connection = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set subinterface interface=?5) subinterface=ethernet_9 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : FQS-Latitude
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : A0-88-B4-17-B4-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 90-00-4E-ED-8D-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6205
Physical Address. . . . . . . . . : A0-88-B4-17-B4-A8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::797f:9021:7ff7:99c2%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, September 30, 2012 9:27:09 PM
Lease Expires . . . . . . . . . . : Monday, October 01, 2012 9:27:09 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 228624564
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-3C-4C-7F-5C-26-0A-4D-0E-90
DNS Servers . . . . . . . . . . . : 192.168.15.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82579LM Gigabit Network Connection
Physical Address. . . . . . . . . : 5C-26-0A-4D-0E-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F540E77B-96C1-4F40-BD7B-B5D2673490D6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DAAF1CD3-9058-4D35-8C58-C6FF2280621A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:405:e3:41c1:5428(Preferred)
Link-local IPv6 Address . . . . . : fe80::405:e3:41c1:5428%21(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{94C62E22-3A6B-4D8D-8E48-01917A14DEAD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{746B3375-EC74-4237-AF3C-78E46B0D2FD7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.15.1

Name: google.com
Addresses: 2607:f8b0:4008:805::1007
74.125.229.39
74.125.229.40
74.125.229.41
74.125.229.46
74.125.229.32
74.125.229.33
74.125.229.34
74.125.229.35
74.125.229.36
74.125.229.37
74.125.229.38


Pinging google.com [74.125.229.39] with 32 bytes of data:
Reply from 74.125.229.39: bytes=32 time=75ms TTL=49
Reply from 74.125.229.39: bytes=32 time=72ms TTL=49

Ping statistics for 74.125.229.39:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 75ms, Average = 73ms
Server: UnKnown
Address: 192.168.15.1

Name: yahoo.com
Addresses: 98.139.183.24
72.30.38.140
98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=103ms TTL=44
Reply from 98.139.183.24: bytes=32 time=120ms TTL=44

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 120ms, Average = 111ms
Server: UnKnown
Address: 192.168.15.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
17...a0 88 b4 17 b4 a9 ......Microsoft Virtual WiFi Miniport Adapter
12...90 00 4e ed 8d 58 ......Bluetooth Device (Personal Area Network)
11...a0 88 b4 17 b4 a8 ......Intel® Centrino® Advanced-N 6205
10...5c 26 0a 4d 0e 90 ......Intel® 82579LM Gigabit Network Connection
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.15.1 192.168.15.102 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.15.0 255.255.255.0 On-link 192.168.15.102 281
192.168.15.102 255.255.255.255 On-link 192.168.15.102 281
192.168.15.255 255.255.255.255 On-link 192.168.15.102 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.15.102 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.15.102 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
21 58 ::/0 On-link
1 306 ::1/128 On-link
21 58 2001::/32 On-link
21 306 2001:0:9d38:953c:405:e3:41c1:5428/128
On-link
11 281 fe80::/64 On-link
21 306 fe80::/64 On-link
21 306 fe80::405:e3:41c1:5428/128
On-link
11 281 fe80::797f:9021:7ff7:99c2/128
On-link
1 306 ff00::/8 On-link
21 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/30/2012 08:51:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 14.0.6117.5001, time stamp: 0x4f3e2d20
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x000345ce
Faulting process id: 0x8764
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

Error: (09/30/2012 08:42:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7095549

Error: (09/30/2012 08:42:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7095549

Error: (09/30/2012 08:42:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/30/2012 08:42:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7094551

Error: (09/30/2012 08:42:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7094551

Error: (09/30/2012 08:42:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/30/2012 08:42:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7093552

Error: (09/30/2012 08:42:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7093552

Error: (09/30/2012 08:42:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (09/30/2012 09:27:00 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (09/30/2012 08:52:08 PM) (Source: DCOM) (User: )
Description: {51FA2736-5DEE-11D4-98E8-006008BF430C}

Error: (09/30/2012 08:42:32 PM) (Source: Service Control Manager) (User: )
Description: A timeout (120000 milliseconds) was reached while waiting for a transaction response from the N360 service.

Error: (09/30/2012 06:41:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout (120000 milliseconds) was reached while waiting for a transaction response from the netprofm service.

Error: (09/30/2012 06:41:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout (120000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/28/2012 07:36:06 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (09/28/2012 07:36:04 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8003c9f660, 0xfffff80000b9c3d0)C:\Windows\MEMORY.DMP092812-26473-01

Error: (09/28/2012 07:35:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:34:14 PM on ?9/?28/?2012 was unexpected.

Error: (09/28/2012 02:53:17 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (09/28/2012 10:27:13 AM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0


Microsoft Office Sessions:
=========================
Error: (09/30/2012 08:51:23 PM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE14.0.6117.50014f3e2d20ntdll.dll6.1.7601.177254ec49b8fc0000005000345ce876401cd9e8b53c738b7C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEC:\Windows\SysWOW64\ntdll.dlle1eda840-0b72-11e2-9f62-90004eed8d58

Error: (09/30/2012 08:42:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7095549

Error: (09/30/2012 08:42:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7095549

Error: (09/30/2012 08:42:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/30/2012 08:42:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7094551

Error: (09/30/2012 08:42:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7094551

Error: (09/30/2012 08:42:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/30/2012 08:42:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7093552

Error: (09/30/2012 08:42:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7093552

Error: (09/30/2012 08:42:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

3M SMART CBT 5.0 Course Content 1 English (Version: 5.00.0000)
3M SMART CBT 5.0 Course Content 2 English (Version: 5.00.0000)
3M SMART CBT 5.0 Course Content 3 English (Version: 5.00.0000)
3M SMART CBT 5.0 Course Content 4 Spanish (Version: 5.00.0000)
3M SMART CBT 5.0 Course Content 6 Spanish (Version: 5.00.0000)
3M SMART CBT 5.0 Train The Trainer (Version: 5.00.0000)
3M SMART CBT 5.0 Working With Chemicals English (Version: 5.00.0000)
3M SMART CBT 5.0 Working With Chemicals Spanish (Version: 5.00.0000)
3M SMART Procedure Wizard 5.0 (Version: 5.00.0000)
3M SMART Procedure Wizard 5.0 Content Disk 1 (Version: 5.00.0000)
3M SMART Procedure Wizard 5.0 Content Disk 3 (Version: 5.00.0000)
3M SMART Procedure Wizard 5.0 Content Disk2 (Version: 5.00.0000)
64 Bit HP CIO Components Installer (Version: 6.2.2)
7500_7600_7700_Help1 (Version: 1.00.0000)
AccelerometerP11 (Version: 2.00.10.21)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.278)
Adobe Reader X (10.1.4) (Version: 10.1.4)
AnswerWorks 4.0 Runtime - English (Version: 4.0.101)
AnswerWorks 5.0 English Runtime (Version: 008.000.0003)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.2.120)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.3.13 (Unicode)
BioAPI Framework (Version: 1.0.2)
BitZipper 2010
BlackArmor Backup (Version: 12.1.9798)
BlackArmor Discovery (Version: 1.20.0931.004)
BlackBerry Desktop Software 7.1 (Version: 7.1.0.32)
BlackBerry Device Software Updater (Version: 6.0.1.37)
Bonjour (Version: 3.0.0.10)
bpd_scan_Carrier (Version: 3.00.0000)
BPDSoftware (Version: 140.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
Brother MFL-Pro Suite MFC-J615W (Version: 1.0.4.0)
BufferChm (Version: 140.0.213.000)
Canon Auto Update Service (Version: 1.1.0.13)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.6.0.1)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.1.2)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.9.0.9)
Canon MOV Decoder (Version: 1.9.0.8)
Canon MOV Encoder (Version: 1.8.0.1)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.9.0.6)
Canon PowerShot ELPH 310 HS_IXUS 230 HS Camera User Guide (Version: 1.0.0.1)
Canon Utilities CameraWindow DC 8 (Version: 8.6.0.11)
Canon Utilities CameraWindow Launcher (Version: 7.6.0.1)
Canon Utilities Movie Uploader for YouTube (Version: 1.3.0.3)
Canon Utilities MyCamera (Version: 7.5.0.1)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.8.0.10)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.6.0.15)
CCleaner (Version: 3.09)
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========================= Devices: ================================

Name: Officejet Pro L7600
Description: Officejet Pro L7600
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet Pro L7600
Description: Officejet Pro L7600
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: HP
Service: StillCam
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 8074.16 MB
Available physical RAM: 4787.84 MB
Total Pagefile: 16146.5 MB
Available Pagefile: 12515.12 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:278.52 GB) (Free:66.83 GB) NTFS

========================= Users: ========================================

User accounts for \\FQS-LATITUDE

Administrator Francisco Guest
UpdatusUser


**** End of log ****

#8 narenxp

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Posted 01 October 2012 - 03:05 AM

Go to

C:\windows\minidump folder

Do you have any recent dump files? If yes zip it and attach the files here

#9 fquinonez

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Posted 01 October 2012 - 10:08 AM

Attached are the minidump files :-)

Attached Files



#10 fquinonez

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Posted 03 October 2012 - 02:33 PM

Hello,

just wanted to mention that I noticed my laptop running quite hot and checked the CPU temp on Speccy. It's staying within a constant temp range of 68C to 70C and the fan is churning away like crazy.

I had left the computer simply idling for about and hour and then started using Google Sketchup and showing some pics to a client. That's it. I would have thought that was not much load on the CPU, but perhaps I am wrong.

My question is if you think this might have something to do with the crashes I am having when the computer is in sleep mode?

Thank for the help.
Francisco




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