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Missing Dll


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5 replies to this topic

#1 Jlinkz

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Posted 29 September 2012 - 12:30 PM

Hello, I was recently customizing the look of windows 7 on my pc and I installed a program called custopack. when i chose a theme and restarted my computer the error message poped up saying that it can not start explorer.exe, Task manager and some other program because uxtheme.dll is missing. After i clicked ok it opened my user account and there was nothing but a black screen and the cursor because explorer.exe would not start.
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I could not start any program as I had nothing to work with. I rebooted my pc in safe mode and the same thing happens for every user. I tried to boot into start up repair (which worked) but I had no restore points and the scanning for system files and everything did not resolve the issue. I was able to boot into safe mode with cmdprompt and I found that the uxtheme.dll was still there but just corrupt. I restarted my computer again in normal mode and was able to get chrome open. From chrome I was able to run programs by using Ctrl + O right click open. I opened cutopack and clicked restore but that did nothing.

Does anyone know how to fix this issue?

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#2 SleepyDude

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Posted 29 September 2012 - 12:51 PM

Hi,

Try to Boot into safe mode with Command Prompt again, then on the console use this command:
sfc /scanfile=c:\windows\system32\uxtheme.dll

Reboot and see if the problem is solved.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
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#3 Jlinkz

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Posted 29 September 2012 - 12:55 PM

I got an error message "Windows resource protection could not start the repair service."

Edited by Jlinkz, 29 September 2012 - 12:55 PM.


#4 SleepyDude

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Posted 29 September 2012 - 01:01 PM

I got an error message "Windows resource protection could not start the repair service."


Try changing the command to:
sfc /scanfile=c:\windows\system32\uxtheme.dll /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
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#5 Jlinkz

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Posted 29 September 2012 - 01:23 PM

yay I ran it and booted back into normal mode it had no error messages and explorer seems to be working. Thank you.

#6 SleepyDude

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Posted 29 September 2012 - 01:32 PM

Good :thumbup2:

It seems the program Custopack Tools didn't work correctly in your computer for some reason its probably better to uninstall.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
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Rui

 
 





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