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BSOD


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#1 rp82552

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Posted 29 September 2012 - 10:00 AM

Hi new to the forum and not a computer person. Getting BSOD in normal mode. Able to run in Safe with networking mode. Receiving errors 0x1000008e and 0x0000000f4 and the drivers listed in blue screen viewer are ntkrnpa.exe and ataport.sys.
Haven't loaded any new software or added any new hardware.
Ran Malwarebytes and PC cleaner with no luck. Any suggestions would be appreciated

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#2 Allan

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Posted 29 September 2012 - 01:19 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 rp82552

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Posted 29 September 2012 - 03:39 PM

As requested
==================================================
Dump File : 092912-52385-01.dmp
Crash Time : 9/29/2012 11:14:03 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x8810ed40
Parameter 3 : 0x8810eeac
Parameter 4 : 0x82c68df0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dee9c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dee9c
Stack Address 1 : ntkrnlpa.exe+2de2ad
Stack Address 2 : ntkrnlpa.exe+25be2c
Stack Address 3 : ntkrnlpa.exe+25bd6f
Computer Name :
Full Path : C:\Windows\Minidump\092912-52385-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 140,904
==================================================

==================================================
Dump File : 092912-53477-01.dmp
Crash Time : 9/29/2012 10:19:05 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x87fded40
Parameter 3 : 0x87fdeeac
Parameter 4 : 0x82c50df0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dee9c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dee9c
Stack Address 1 : ntkrnlpa.exe+2de2ad
Stack Address 2 : ntkrnlpa.exe+25be2c
Stack Address 3 : ntkrnlpa.exe+25bd6f
Computer Name :
Full Path : C:\Windows\Minidump\092912-53477-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 140,904
==================================================

#4 Allan

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Posted 29 September 2012 - 04:01 PM

The fact that it does not happen in safe mode would tend to point to something loading with Windows, but let's check the hd and ram first please.

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

Hard Drive Diagnostics:
http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic



#5 rp82552

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Posted 29 September 2012 - 05:31 PM

the memory test passed, took a long time. Will now run the disk test

#6 Allan

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Posted 29 September 2012 - 05:39 PM

Didn't take long enough. Ideally you want it to run overnight, but at the very least you want it to make 3 or 4 passes

#7 rp82552

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Posted 29 September 2012 - 06:49 PM

Ran the disk scan and all was good. Code was 0x00

#8 Allan

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Posted 30 September 2012 - 05:53 AM

Okay. Now let's see if it's something starting with the OS that's causing a problem.

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#9 rp82552

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Posted 30 September 2012 - 07:02 AM

OK Allan first of all thanks for your time. I also live in NJ. Went into MSCONFIG and only two fields were selectable, load system services and load system items, use original boot config was not selectable. Unchecked the two that were and rebooted and still received a BSOD.Returned to msconfig and rechecked the two items. Also re-ran the memory scan over night and there were no issues..ron

#10 Allan

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Posted 30 September 2012 - 12:38 PM

You mentioned malwarebytes & pc cleaner. Do you have an anti virus app installed? If so, have you run a full system scan with that?

#11 rp82552

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Posted 30 September 2012 - 01:26 PM

Yes I have microsft security essentials. Will scan

#12 rp82552

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Posted 30 September 2012 - 01:39 PM

Unable to start scan in safe mode. It needs to be updated and the updates will not run in safe mode. Any suggestions

#13 Allan

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Posted 30 September 2012 - 01:53 PM

Are you saying that you can't even get into normal mode? That wasn't clear to me until now.

You can try an online scanner such as Eset: http://www.eset.com/us/online-scanner/
Or you can try a boot time scan (pick one: https://www.google.com/search?hl=&q=eset+online+scanner&sourceid=navclient-ff&rlz=1B3GGLL_en-GBUS430US394&ie=UTF-8&aq=0&oq=eset+onl#hl=en&rlz=1B3GGLL_en-GBUS430US394&sclient=psy-ab&q=boot+time+av+scanner&oq=boot+time+av+scanner&gs_l=serp.1.0.0i30j0i5i30j0i8j0i8i7i30.54377.59651.0.62561.28.20.8.0.0.2.143.1846.12j8.20.0.les%3B..0.0...1c.1.lKUBZKc2arw&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.&fp=8afff8dd6b733ce2&biw=1280&bih=633)

#14 rp82552

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Posted 30 September 2012 - 04:59 PM

Ran ESET and a few bad files were found, cleaned them tried to reboot in normal mode still getting BSOD

#15 Allan

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Posted 30 September 2012 - 05:08 PM

I'm going to ask a moderator to move this to the Am i Infected forum. Please wait for a malware specialist to respond.




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