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XP: Google Redirect: Scour Virus: Bamital infection


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11 replies to this topic

#1 learntodowell

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Posted 28 September 2012 - 09:37 PM

1. I have the scour virus (Browser Redirect Virus).
2. Bleeping's Advisor checked my logs and told me to start posting here in Forum 22.
2. All my log files and orginating post are here:
http://www.bleepingcomputer.com/forums/topic469957.html/page__gopid__2854605#entry2854605

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#2 learntodowell

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Posted 28 September 2012 - 09:45 PM

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by User at 22:42:39 on 2012-09-28
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.2640 [GMT -4:00]
.
FW: AVG Firewall *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Nuance\dgnsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\NVIDIA Corporation\Performance Drivers\nvPDsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://google.com/
mStart Page = hxxp://www.msn.com
uInternet Settings,ProxyOverride = <local>
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7529.1424\swg.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - No File
uRun: [cdloader] "c:\documents and settings\user\application data\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [RTHDCPL] "RTHDCPL.EXE"
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [wiaden] "c:\windows\system32\rundll32.exe" "c:\windows\system32\config\systemprofile\application data\wiaden.dll",set_gamma
dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_3_300_271_ActiveX.exe -update activex
StartupFolder: c:\docume~1\user\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
LSP: mswsock.dll
Trusted Zone: $talisma_url$
Trusted Zone: mit.edu\atlas.media
Trusted Zone: verisign.com\digitalid
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1279736148046
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1279736585187
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {B479199A-1242-4E3C-AD81-7F0DF801B4AE} - hxxp://download.microsoft.com/download/C/9/C/C9C3D86D-84AC-4AF0-8584-842756A66467/MicrosoftDownloadManager.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} - hxxps://pattcw.att.motive.com/wizlet/DSLActivation/static/installer/ATTInternetInstaller.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{9B2CD7F4-7A39-4F67-9D6A-CEFD0D40EA80} : DhcpNameServer = 192.168.1.254
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: IconPackager Repair - {1799460C-0BC8-4865-B9DF-4A36CD703FF0} - c:\program files\stardock\object desktop\iconpackager\iprepair.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\user\application data\mozilla\firefox\profiles\83pysahr.default\
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\progra~1\micros~3\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\windows\npMSDM.dll
.
============= SERVICES / DRIVERS ===============
.
R0 47979675;47979675;c:\windows\system32\drivers\47979675.sys [2011-11-14 133208]
R1 A2DDA;A2 Direct Disk Access Support Driver;c:\emsisoftemergencykit\run\a2ddax86.sys [2012-7-27 17904]
R2 DragonSvc;Dragon Service;c:\program files\common files\nuance\dgnsvc.exe [2010-7-23 296808]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-25 399432]
R2 NVIDIA Performance Driver Service;NVIDIA Performance Driver Service;c:\program files\nvidia corporation\performance drivers\nvPDsvc.exe [2010-4-30 3795560]
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia update core\daemonu.exe [2012-9-25 1258856]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-8-13 22856]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32.sys [2011-3-2 124264]
S0 is3srv;is3srv;c:\windows\system32\drivers\is3srv.sys --> c:\windows\system32\drivers\is3srv.sys [?]
S0 rnpsexrl;rnpsexrl;c:\windows\system32\drivers\bobnj.sys --> c:\windows\system32\drivers\bobnj.sys [?]
S0 szkg5;szkg5;c:\windows\system32\drivers\szkg.sys --> c:\windows\system32\drivers\szkg.sys [?]
S0 szkgfs;szkgfs;c:\windows\system32\drivers\szkgfs.sys --> c:\windows\system32\drivers\szkgfs.sys [?]
S2 ambplmqw;Microsoft Image;c:\windows\system32\svchost.exe -k netsvcs [2006-2-28 39424]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-3-16 136176]
S2 ihuwlxfgl;Windows Microsoft;c:\windows\system32\svchost.exe -k netsvcs [2006-2-28 39424]
S2 maxdueoke;Image Helper;c:\windows\system32\svchost.exe -k netsvcs [2006-2-28 39424]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-8-13 676936]
S2 puoeygpa;Installer Driver;c:\windows\system32\svchost.exe -k netsvcs [2006-2-28 39424]
S2 yhelnrxe;Helper Shell;c:\windows\system32\svchost.exe -k netsvcs [2006-2-28 39424]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2010-6-18 1684736]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdXP3.sys [2012-3-12 100368]
S3 CPen20;C-Pen 20;c:\windows\system32\drivers\CPen20.sys [2012-3-9 18560]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-3-16 136176]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-9-25 114144]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2006-2-28 39424]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-2 250056]
.
=============== Created Last 30 ================
.
2012-09-29 02:42:20 3762688 ----a-w- c:\windows\system32\rmbamit.nt
2012-09-29 02:27:55 -------- d-----w- c:\program files\EA GAMES
2012-09-29 02:22:37 749568 ----a-w- c:\program files\common files\installshield\professional\runtime\10\50\intel32\iKernel.dll
2012-09-29 02:22:37 69715 ----a-w- c:\program files\common files\installshield\professional\runtime\10\50\intel32\ctor.dll
2012-09-29 02:22:37 5632 ----a-w- c:\program files\common files\installshield\professional\runtime\10\50\intel32\DotNetInstaller.exe
2012-09-29 02:22:37 274432 ----a-w- c:\program files\common files\installshield\professional\runtime\10\50\intel32\iscript.dll
2012-09-29 02:22:37 180224 ----a-w- c:\program files\common files\installshield\professional\runtime\10\50\intel32\iuser.dll
2012-09-29 02:22:36 192644 ----a-w- c:\program files\common files\installshield\professional\runtime\10\50\intel32\iGdi.dll
2012-09-29 02:22:35 323716 ----a-w- c:\program files\common files\installshield\professional\runtime\10\50\intel32\setup.dll
2012-09-29 01:43:47 -------- d-----w- c:\windows\system32\wbem\Logs
2012-09-28 03:47:45 -------- d-----w- c:\documents and settings\user\local settings\application data\{40B12D72-090B-11E2-8271-B8AC6F996F26}
2012-09-27 08:06:54 869376 ----a-w- c:\windows\is-D84L4.exe
2012-09-26 05:31:18 323716 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\setup.dll
2012-09-25 08:36:26 -------- d-----w- c:\documents and settings\user\local settings\application data\Browser Guard
2012-09-25 08:13:37 -------- d-----w- C:\BackSys
2012-09-25 08:12:34 -------- d-----w- c:\documents and settings\all users\application data\RegRun
2012-09-25 08:12:30 2 --shatr- c:\windows\winstart.bat
2012-09-25 08:12:23 -------- d-----w- c:\program files\UnHackMe
2012-09-25 05:45:17 884072 ----a-w- c:\windows\system32\nvhdagenco3220103.dll
2012-09-25 05:45:15 5947392 ----a-w- c:\windows\system32\nvopencl.dll
2012-09-25 05:45:14 888168 ----a-w- c:\windows\system32\nvdispgenco32.dll
2012-09-25 01:45:03 -------- d-----w- c:\documents and settings\user\application data\GetRightToGo
2012-09-25 01:28:31 12872 ----a-w- c:\windows\system32\bootdelete.exe
2012-09-24 08:38:25 -------- d-----w- C:\win 7 return back up 92420120438am
2012-09-10 12:17:24 528 ----a-r- C:\MediaID.bin
2012-09-10 12:17:23 -------- d-----r- C:\USER
.
==================== Find3M ====================
.
2012-09-27 02:10:12 39424 ----a-w- c:\windows\system32\svchost.exe
2012-09-25 05:45:46 1094820 ----a-w- c:\windows\system32\nvdrsdb1.bin
2012-09-25 05:45:46 1 ----a-w- c:\windows\system32\nvdrssel.bin
2012-09-25 05:45:42 1094820 ----a-w- c:\windows\system32\nvdrsdb0.bin
2012-09-07 21:04:46 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-08-30 19:10:00 7446528 ----a-w- c:\windows\system32\nvcuda.dll
2012-08-30 19:10:00 4494208 ----a-w- c:\windows\system32\nv4_disp.dll
2012-08-30 19:10:00 2578792 ----a-w- c:\windows\system32\nvcuvid.dll
2012-08-30 19:10:00 2376704 ----a-w- c:\windows\system32\nvapi.dll
2012-08-30 19:10:00 19103744 ----a-w- c:\windows\system32\nvoglnt.dll
2012-08-30 19:10:00 1866088 ----a-w- c:\windows\system32\nvcuvenc.dll
2012-08-30 19:10:00 17551360 ----a-w- c:\windows\system32\nvcompiler.dll
2012-08-30 19:10:00 12555680 ----a-w- c:\windows\system32\drivers\nv4_mini.sys
2012-08-30 19:10:00 1009512 ----a-w- c:\windows\system32\nvdispco32.dll
2012-08-30 16:44:07 54272 ----a-w- c:\windows\system32\nvwddi.dll
2012-08-30 16:43:36 164200 ----a-w- c:\windows\system32\nvsvc32.exe
2012-08-30 16:43:36 15512424 ----a-w- c:\windows\system32\nvcpl.dll
2012-08-30 16:43:34 143720 ----a-w- c:\windows\system32\nvcolor.exe
2012-08-30 16:43:34 108392 ----a-w- c:\windows\system32\nvmctray.dll
2012-08-28 15:14:53 916992 ----a-w- c:\windows\system32\wininet.dll
2012-08-28 15:14:53 43520 ------w- c:\windows\system32\licmgr10.dll
2012-08-28 15:14:52 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-08-28 12:07:15 385024 ------w- c:\windows\system32\html.iec
2012-08-20 17:07:00 50704 ----a-w- c:\windows\system32\drivers\npf.sys
2012-08-19 19:05:10 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-19 19:05:10 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-29 07:47:40 499712 ----a-w- c:\windows\system32\msvcp71.dll
2012-07-27 12:18:44 98992 ----a-w- c:\windows\system32\drivers\99838526.sys
2012-07-06 13:58:51 78336 ----a-w- c:\windows\system32\browser.dll
2012-07-04 14:05:18 139784 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-07-03 15:25:21 28008 ----a-w- c:\windows\system32\nvhdap32.dll
2012-07-03 15:25:19 124264 ----a-w- c:\windows\system32\drivers\nvhda32.sys
2012-07-03 13:40:15 1866112 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 22:44:28.34 ===============

#3 learntodowell

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Posted 28 September 2012 - 09:52 PM

I orginally copied and pasted the dds attach.txt file text here. I erased it and attached the dds attach.txt in the next post. :)

Edited by learntodowell, 28 September 2012 - 10:20 PM.


#4 learntodowell

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Posted 28 September 2012 - 10:00 PM

Attached File  attach.txt   22.81KB   1 downloads

#5 nasdaq

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Posted 30 September 2012 - 08:51 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
===

Please post the logs and let me know if the problem persists.

#6 learntodowell

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Posted 01 October 2012 - 11:01 PM

Hi Nadsaq,

Thank you for helping me.

Problem:

1. After running dds and gmer i tried to run combofix.
2. I clicked on it once and it opened but did not do anything except extract files in the extract file box.
3. I clicked on it again. And this time it brought up the blue box and ran all 50 steps.
4. The computer then restarted on its own.
5. The desktop was missing when it came back up.
6. A error message popped up stating rtl150.blp missing.
7. Since then I cannot run xp because the desktop will not come up due to the missing file.
8. After running combofix the log I usually get never appeared because there was no desktop or blue box telling me to wait until combofix finished given no desktop and the rtl50.blp file missing.
9. I am not sure but think the actual error missing file statement is: C:/Windows/System32/rtl150.blp missing.

:(

Please help !!! :)

Edited by learntodowell, 02 October 2012 - 03:31 AM.


#7 nasdaq

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Posted 02 October 2012 - 08:01 AM

  • Restart your computer in Safe Mode, start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when you see the Boot Menu.
  • When the Windows Advanced Options menu appears, select an option, and then press ENTER.
  • When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the installation that you want to start, and then press ENTER.

If you have an option to restore the system to a date prior to running ComboFix please restore it.

Let me know what problem persists after this restore.

#8 learntodowell

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Posted 02 October 2012 - 10:25 PM

Hi Nasdaq,

1. Attempted safe mode but same problem.
(a.) a black screen with the words safe mode in the four corners of the screen came up. Then disappeared and the windows 7 log in screen appeared (blue color) listing my accounts such as administrator and user. I clicked on each one in separate attempts and the loading personal settings statement appeared. Then the error message came up stating application could not do something because either the file rtl150.blp or rbl150.blp could not be found. C:Windows/System32/rtl150.blp. I say rtl or rbl because I cannot make out from the small print if the letter after r is a "t" or a "b". But it is only one file missing. I think it is a "t". Therefore rtl150.blp is missing.
(b.) Then screen changes to my background picture of a ocean beach but no start bar or desktop icons appear. I can bring up task manager by pressing crtl+alt+del and see files. I clicked on explorer.exe under browse and the same error message came up. "Application cannot start due to missing file C:/windows/system32/rtl150.blp." Then the error message states to reinstall the file.

Hope this helps.

Combofix is a dangerous program to use but I wonder: 1. If it was my fault for clicking combofix twice trying to load it and 2. if I can get a copy of rtl150.blp and place it in the system 32 folder if that will fix the problem. I can access the combofix folder in my browser function when I bring up task manager. Also I know when I ran combofix the first time it brought up a screen box that showed it was trying to create a hiv and erndt file which I took to be potential back up files but I am not sure. I wondered if combofix may have saved a rtl150.blp file and did not reinstall it after the computer restarted but I am not a expert in what Combofix does or does not do. Mbam and Combofix have saved me in the past many times as well as the help here at bleeping computer. So thank you for your assistance. Bleepingcomputer.com, mbam and combofix as well as rkill and hijackthis have saved individuals a lot of money from having to pay for a technician to fix something or in some cases buy a new computer or pay for a reinstall or lose needed data. Thank you for what you do.


:)

#9 learntodowell

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Posted 02 October 2012 - 10:46 PM

Hi Nasdaq,

I tried not only safe mode but also "last known good configuration" during start up in separate attempts. The same problem occurs.

:)

#10 nasdaq

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Posted 03 October 2012 - 12:40 PM

The file is rtl150.bpl
it's used by Spybot and Destroy or some malware.

http://greatis.com/blog/not-a-virus/tools/rtl150-bpl.htm
===

If you never used Spybot then it's from the infection.

===

Try this, Download this tool. Kaspersky Rescue Disk 10
http://support.kaspersky.com/viruses/rescuedisk


PLEASE NOTE: Most authorities say that a PC with a polymorphic file infector can never again be trusted and should be reformatted. You should seriously consider reformatting and reinstalling Windows.

That said, if you wish we can attempt disinfection but you are cautioned that theoretically you can never be sure cleaning is 100% complete.

Read all these directions before proceeding.

When you have the .ISO file downloaded, you need to create a bootable disk or flash drive with it, using a clean PC to do that. The .ISO file is a disk image. It should NOT be burned as a regular file. You need a program like ImgBurn that can burn an .ISO image. I think a CD is best as there is no way anything can write on it after it is made, but the USB may be more convenient and easier.

Be sure to read these:
Download Kaspersky Rescue Disk 10
How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it?
How to record Kaspersky Rescue Disk 10 to a CD/DVD and boot my computer from the disk?


Summarizing:
  • Go to a clean PC.
  • Download the .iso image file.
  • Create a CD (or flash drive if you prefer).
  • At the infected PC: put the disk in the drive and reboot.

Follow the directions here, but you will find some differences.

Familiarize yourself with How to create a report file in Kaspersky Rescue Disk 10?

Print the following directions:

Boot from Kaspersky Rescue Disk 10:
Restart your computer and put the disk in the drive while booting.
Press any key. A loading wizard will start (you will see the menu to select the required language). If you do not press any key in 10 seconds, the computer boots from hard drive automatically.
Select the required interface language using the arrow-keys on your keyboard.
Press the Enter key on the keyboard.
In the start up wizard window that opens, select the Kaspersky Rescue Disk. Graphic Mode
Click Enter.
Click 'A' to accept the agreement.
Select operating system from dropdown menu (select Windows whatever)
Select Objects to scan: check Disk boot sectors, Hidden startup objects, C:
Click My Update Center and update if any available
Back to other tab and click Start Object Scan.
(It took 3 hours to scan my 47G)
When scan has completed save a report:

On the upper part of the Kaspersky Rescue Disk window, click on the Report link.
On the bottom right hand corner of the Protection status - Kaspersky Rescue Disk window, click on the Detailed Report button.
On the upper right hand corner of the Detailed report window, click on the Save button.
After clicking Detailed Report and 'SAVE', a browse window opens.
Double-click on the \
Click 'disks'.
All your drives will be shown and you can easily double-click C and save the report to C:\KasperskyRescueDisk10.txt.
Click on the Save button.
The report has been saved to the file.

Remove the disk from the drive (or disconnect USB) and reboot normally.

Please post the report and let me know what issues persists.

#11 learntodowell

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Posted 04 October 2012 - 09:08 AM

Hi Nadsaq,

My had is 250 gb. If the time for scanning is similar to the time your 47G hd needed then that
is 15 hours. I will try and set up the scan for this weekend because I need the desktop computer for school.

Thanks.

:)

Edited by learntodowell, 04 October 2012 - 03:22 PM.


#12 nasdaq

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Posted 10 October 2012 - 09:46 AM

Are you still with me?




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