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No internet access, DHCP service won't start


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5 replies to this topic

#1 Baldolaf

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Posted 28 September 2012 - 12:14 PM

Hey

I am helping a friend fixing his Internet access on his Windows 7 machine.

The machine was previously on a wired connection, and was working fine for 2 years.
But the machine was moved, and an USB wifi dongle was purchased. And now he can't get online.

Started debugging with disabling IPv6 on the connection. Diasbles firewall. Uninstalled two antivirus programs. No luck.
Then tried to reset the TCP/IP stack with:
netsh winsock reset catalog
and
netsh int ip reset reset.log

The I came over this post, and followed all the steps in flyguy747's answer. Still no luck.

I downloaded and ran Farbar service scanner, but could not find any MD5 error on any of dll's.

Anyone have any suggestions on what i should try next?

Farbar log:
Farbar Service Scanner Version: 19-09-2012
Ran by Jentutten (administrator) on 27-09-2012 at 21:24:10
Running from "C:\Ny mappe"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd service is OK.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Other errors
Yahoo IP is accessible.
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy: 
========================


Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy: 
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


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#2 narenxp

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Posted 28 September 2012 - 12:56 PM

Press Windows+R key and type

devmgmt.msc and click ok

On top,click on VIEW-SHOW HIDDEN DEVICES

Right click on Ancillary Function driver for winsock-Uninstall

Restart the PC

Post the new FSS log

Download

mini toolbox

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List restore points

Click Go and post the result.

Edited by narenxp, 28 September 2012 - 12:56 PM.


#3 Baldolaf

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Posted 28 September 2012 - 02:26 PM

Thanks for the quick reply.
I am not able to give it a try until sunday night.
Will post back then, regardless of result.

#4 narenxp

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Posted 28 September 2012 - 03:02 PM

:thumbup2:

#5 Baldolaf

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Posted 15 October 2012 - 05:51 AM

Hey, forgot to update this post.
Uninstalling the Ancillary Function driver for winsock fixed the problem.

Thanks for helping out :)

#6 narenxp

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Posted 15 October 2012 - 09:16 AM

You're welcome and thankyou for letting us know.




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