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Slow start ups, shut downs or non responsive. Programs will freeze up or become non responsive


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4 replies to this topic

#1 Dmasterman

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Posted 27 September 2012 - 03:54 AM

specs

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, x86 Family 15 Model 67 Stepping 3
Processor Count: 2
RAM: 3454 Mb
Graphics Card: NVIDIA GeForce GT 430, 1 Mb
Hard Drives: C: Total - 305234 MB, Free - 112205 MB;
Motherboard: ECS, Nettle2
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Disabled

Hey everyone.

So my PC began acting up and I have a feeling it started when I was looking for video editing software and came across a video editor called "softonicdownloader_for_Windows-live-movie-maker.exe" I'm sure it's a virus or something because problems with my PC began shortly after getting this.


I deleted and uninstalled what I could, went into safe mode and ran the latest updated version of malware bytes. It got 5 infected files that were deleted.

After doing so, I had little success. Here are still the issues with the PC

#1 Desktop and start menu programs won't respond. Can be clicked and the arrow with hourglass will show up, but with no response. Sometimes clicking on them will freeze and lock up. Sometimes they will, but it is only after several manual shut downs. If it does respond (such as clicking on internet explorer), upon closing out the program it will not respond again without a manual shut down.

#2 Boot up is a lot slower, will stay on "Loading your personal settings". Takes longer than it usually would.

#3 Shut down is slower or will freeze. All desktop items and desktop will be clear, leaving just background, as usual before a shut down, and will freeze leaving the arrow cursor still there. Sometimes it can get past this after a wait and get stuck on the blue "Windows is shutting down" screen. And never shut down. This requires a manual shut down by pressing the PC's button.

#4. Start menu icon sometimes can't be clicked (Would require me to manually shut it down and turn it back on with a chance of it working), if it can, sometimes it will lock up after selecting a program from it, sometimes freezing the entire PC up, or the start menu will just be stuck on screen for the remainder of it's use.

#5. Right clicking start to explore causes a slower start up of folders, leaving folders that usually automatically expand, not expanded

#6 System restore will not work. Even from safemode. It will result in "System restore could not be completed"

#7 Some programs will cause a blue screen error that appears and quickly disappears, saying it's a atapi.sys error of some sort. While running GMER to scan, it would cause this unless I ran it on safemode (hope the log for GMER on safemode is ok)

#8 I have an extra attached image of a windows report error as well.

#9 Sometimes if a program opens, such as a video game, it will freeze shortly after or not be responsive. Ctrl alt delete will not work, and using the windows flag to get out will also not work. Cursor and sound will still function.

I also did get this error, during a "Send error" alert message that I will attach.

Haven't got it again.

I don't know if I still have a virus, or a bug, if not I'm still feeling the affects of whatever it is.

Any help for these issues would be appreciated.


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31
Run by D at 12:38:19 on 2012-09-26
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3454.2694 [GMT -10:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files\Common Files\AOL\1335700501\ee\AOLSoftware.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Mozilla Firefox\firefox.exe
.
============== Pseudo HJT Report ===============
.
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [VirtualCloneDrive] "c:\program files\elaborate bytes\virtualclonedrive\VCDDaemon.exe" /s
mRun: [HostManager] c:\program files\common files\aol\1335700501\ee\AOLSoftware.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: mswsock.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1288770152812
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.5.5.0.cab
TCP: DhcpNameServer = 192.168.0.1 24.25.227.55 209.18.47.61
TCP: Interfaces\{7EC3EFC1-F11B-4CC9-A8D7-6F98461C751A} : DhcpNameServer = 192.168.0.1 24.25.227.55 209.18.47.61
TCP: Interfaces\{A41636FD-B3A4-459A-9A3E-CAD69F6BDA90} : DhcpNameServer = 192.168.0.1
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\d\application data\mozilla\firefox\profiles\77radbcm.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_233.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-10 399432]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-4-27 676936]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 ManyCam;ManyCam Virtual Webcam;c:\windows\system32\drivers\mcvidrv.sys [2012-1-10 32000]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-4-27 22856]
R3 mcaudrv_simple;ManyCam Virtual Microphone;c:\windows\system32\drivers\mcaudrv.sys [2012-2-22 22400]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-6 136176]
S2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia update core\daemonu.exe [2012-4-30 2348352]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-27 253088]
S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2011-6-2 11336]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-11-6 136176]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-9-26 40776]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-4-27 114144]
S3 SandraAgentSrv;SiSoftware Deployment Agent Service;c:\program files\sisoftware\sisoftware sandra lite 2012.sp4\RpcAgentSrv.exe [2012-5-1 95896]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v040 0.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-09-26 12:58:46 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-09-18 22:50:40 -------- d-----w- c:\documents and settings\d\application data\HandBrake
2012-09-18 10:57:09 -------- d-----w- c:\documents and settings\d\application data\TeraCopy
2012-09-13 00:28:37 -------- d-----w- c:\documents and settings\d\local settings\application data\Deployment
2012-09-10 12:31:09 40960 ----a-r- c:\documents and settings\d\application data\microsoft\installer\{9559f7ca-5e34-4237-a2d9-d856464ad727}\NewShortcut1_9559F7CA5E344237A2D9D856464AD727.exe
2012-09-10 12:31:09 40960 ----a-r- c:\documents and settings\d\application data\microsoft\installer\{9559f7ca-5e34-4237-a2d9-d856464ad727}\ARPPRODUCTICON.exe
2012-09-10 12:31:08 -------- d-----w- c:\program files\Project64 1.6
.
==================== Find3M ====================
.
2012-09-08 03:04:46 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-09 01:35:53 107888 ----a-w- c:\windows\system32\CmdLineExt.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD3200AAKS-00UU3A0 rev.01.03B01 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-e
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x8B12D4B1]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8b13493c]; MOV EAX, [0x8b134ab0]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF1B0] -> \Device\Harddisk0\DR0[0x8B4F8AB8]
3 CLASSPNP[0xB8108FD7] -> ntkrnlpa!IofCallDriver[0x804EF1B0] -> \Device\00000071[0x8B530A00]
5 ACPI[0xB7F7F620] -> ntkrnlpa!IofCallDriver[0x804EF1B0] -> [0x8B552D98]
\Driver\atapi[0x8B3C9AE8] -> IRP_MJ_CREATE -> 0x8B12D4B1
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x8B12D2E2
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 12:39:35.90 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 28 September 2012 - 02:28 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Dmasterman

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Posted 28 September 2012 - 04:53 AM

actually just managed to solve the problem

thank you again!

#4 gringo_pr

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Posted 28 September 2012 - 12:11 PM

Thank you for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 gringo_pr

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Posted 02 October 2012 - 02:06 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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