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Windows Won't Boot


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#1 scubab

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Posted 26 September 2012 - 09:34 PM

I've run into a big issue and I'm crossing my fingers that I can find some help here. I have a lot of information that I stupidly hadn't backed up and am concerned it's gone forever. I apologize if this turns out to be a long post, but don't give up if it's a TL;DR, I'll try my best to organize it for easier reading :P

I left my computer running, went outside to set up a security camera. I came back in to see my 16MO son playing by my computer that was now powered off!
I attempted to turn the computer back on, only to get an error similar to
No bootable device -- insert boot disk and press any key
I unplugged my external HD and made sure there was no disk in the BD and rebooted, only to get the same error. I then checked BIOS to make sure the boot priority was correct, but my HDD was not listed.
After taking the computer apart and moving the cable to another SATA port I still encountered the same error, but it now shows up in BIOS. I changed the priority to my HDD, but I still encountered the same error.
I then booted the computer with my Windows CD. Out of curiosity I clicked Load Drivers, Computer, (C:) and get prompted with You need to format the disk in drive C: before you can use it. Boo!
I then went to Startup Repair, went to repair details and got the following information:

Startup Repair diagnosis and repair log
---------------------
Number of repair attempts: 1

Session details
---------------------
System Disk = \Device\Harddisk0
Windows directory = 
AutoChk Run = 0
Number of root causes = 1

Test Performed:
---------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 15ms

Test Performed:
---------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0ms

Test Performed:
---------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 94ms

Test Performed:
---------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 0ms

Root cause found:
---------------------
Partition table is corrupt on disk \Device\Harddisk0

Repair action: Partition table repair
Result: Completed successfully. Error code = 0x0


Now while it's booting I still get my Mobo splash screen, followed by some fast text (I'm guessing this is the BIOS POST?) and it states:

Adapter 1
Disk Information
No hard disk is detected!
Followed by:

Error loading operation system

I dug around in the diskpart command via the Windows disc, got confused and left that alone for a bit. After talking to a friend I changed my jumper cap around to reset my mobo, but that didn't help.

I then decided to go back to diskpart via command line and found some disheartening information that leads me to believe I'm screwed. Here's everything I've found so far (listed with the relevant command):

> list disk
Disk/Status/Size/Free (Dyn and Gpt are blank)
Disk 0/Online/596 GB/0B
This is my only HDD so the rest of the disks are obviously 'No Media'

>list partition
Partition/Type/Size/Offset
* Partition 1/Primary/596 GB/0B
When I try select partition 1 it tells me There is no partition selected

> list volume
Volume/Ltr/Label/Fs/Type/Size/Status
Volume 0/D/GRMCHPXFREO/UDF/DVD-ROM/3075 MB/Healthy
Volume 1/C/BLANK/RAW/Partition/596 GB/Helathy

I'm sure there's plenty more in diskpart, but this is the deepest I've gone. As you can see, there are 0B available and the HDD is is RAW, instead of NTSF.

I've read about trying testdisk, but unless there is a way to do it via a bootable USB, I cannot run this program since the PC does not turn on. If worst comes to worst, I can by an external enclosure and run the program from my laptop.

I'll check this forum throughout the day tomorrow, but may be unable to try any advice until tomorrow evening when I get home.
Thank you in advance to anyone who can try to help me!!

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#2 coxchris

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Posted 26 September 2012 - 10:10 PM

Your CMOS battery could have failed

Let try this,

Remove the CMOS battery and put it back in 15 minutes
Restart the pc
go into the BIOS and Load the Defaults and hit enter and save

Reboot the PC and let us know if that help at all

By doing this procedure you are reseting the BIOS to defaults.

Edited by coxchris, 26 September 2012 - 10:11 PM.

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#3 scubab

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Posted 26 September 2012 - 11:08 PM

I did exactly as you suggested but unfortunately it wasn't that easy :cold:

#4 James Litten

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Posted 26 September 2012 - 11:28 PM

Hi

We can make a boot CD that will allow us to take a closer look at the drive and maybe repair it.

Download the PartedMagic ISO for your computer (you probably need the one labeled "Most people will only need this file") ask me if you aren't sure.


Instructions for making a Boot CD
If you don't already have CD Writing software, download and install Infrarecorder
and place a blank CD in your CD writer then run Infrarecorder
Click WRITE IMAGE
Navigate to the PartedMagic ISO that you downloaded and click the OPEN button
Click the OK button and it should burn your CD. When it is done it will automatically eject the CD and you can close Infrarecorder, you can now use this CD to boot your computer.

Instructions For Booting From The CD
If you have any trouble booting from the CD let me know the manufacturer/model of your computer and I'll help.

When you boot the computer that has the bad drive connected to it with the PartedMagic CD that you made a menu will pop up, please select
1. Default Settings (Runs from RAM)

When it finishes booting you will notice that it looks kind of like a Windows desktop.

Check SMART status of drive
After PartedMagic loads, double-click the Disk Health icon on the desktop and then double-click the icon for your hard drive. Click on the PERFORM TESTS tab.
Make sure that the Test Type is set to Short Self-Test and click the EXECUTE button
I will need to know if it passed or not.
Next click the ERROR LOG tab and let me know if there are any entries and if there are let me know what the rows say.
Next select the ATTRIBUTES tab and let me know what the raw values are for the ID's listed there.

Check partitions with fdisk
At the bottom of the screen near the START button you will see a picture of a computer monitor. Click it to open a terminal window. In the terminal window type
fdisk -l
(that is fdisk SPACE DASH l as in Linux) and press ENTER
I want to see the information that it prints out. You can take a picture of the screen or use Firefox in PartedMagic to login here and copy and paste the results into your reply. As long as the text is legible, a picture will be fine.

In your reply I need to see...

  • Did it pass the Short Self-Test?
  • Any entries in the Error Log
  • The Attributes list (at least the RAW VALUES for ID's 1, 5 and 197 if you have to type them by hand in your reply)
  • The output of fdisk

There are more detailed instructions with pictures here

 
Since I'm going to bed soon, if you get this far and want to keep going, here is the next step to attempt to see the partition properly...

Get to the terminal window where you typed "fdisk -l" before and this time type
testdisk
and press enter.
TestDisk is a console application so you have to use your keyboard to interact with it instead of your mouse.

Choose No Log and hit enter
Make sure that your disk is highlighted (should be automatically)
Choose Proceed and hit enter
Select Intel and hit enter
Select Analyse and hit enter
Select Quick Search and hit enter
Say 'Y' if it asks if the disk was made in Vista/Win7 (even if it was made in XP say 'yes')

When it is done, (If the only option is CONTINUE press ENTER to continue to the next screen) let me know what it says and if the text is green or red or white (copy and paste it in your reply or a picture from your cel phone or camera would be fine).

If you see what looks like a normal partitions(green), highlight it and press
p
and see if you can see your files and folders that you are looking for there. Press
q
a bunch of times to back out of TestDisk

If anything looks different than I describe (possible depending on what is causing the problem) or you have any questions, stop and ask :)

What I need to know (in addition to the items mentioned in the first part of this post above)...
1. Results of Quick Search in TestDisk (picture is fine).

2. Did you see your files and folders in TestDisk?

If you have any questions/problems, let me know.

James

#5 scubab

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Posted 27 September 2012 - 12:49 PM

Wow, thanks for the detailed post, James.
I will be home in 8-9 hours and will test this out and report back the results you need!

#6 scubab

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Posted 27 September 2012 - 08:18 PM

When you boot the computer that has the bad drive connected to it with the PartedMagic CD that you made a menu will pop up, please select
1. Default Settings (Runs from RAM)

When it finishes booting you will notice that it looks kind of like a Windows desktop.

Check SMART status of drive
After PartedMagic loads, double-click the Disk Health icon on the desktop and then double-click the icon for your hard drive. Click on the PERFORM TESTS tab.
Make sure that the Test Type is set to Short Self-Test and click the EXECUTE button
I will need to know if it passed or not.
Next click the ERROR LOG tab and let me know if there are any entries and if there are let me know what the rows say.
Next select the ATTRIBUTES tab and let me know what the raw values are for the ID's listed there.


After step 1 (Run from RAM) I am not taken to anything that looks similar to a desktop. I am taken to a DOSesque screen that looks like what this guy posted:
http://linuxsysconfig.com/wp-content/uploads/2009/02/pm_main_menu.png

I went ahead and launched the Xvesa and it does look like a desktop. I'm going to assume this is where you wanted me? I'll continue looking through this now, but wanted to post this in case you're standing by for a response.
EDIT:
Never mind, this is clearly where I need to be.

Edited by scubab, 27 September 2012 - 08:20 PM.


#7 James Litten

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Posted 27 September 2012 - 08:24 PM

Okay.

In your next reply, also let me know what manufacturer/model of your computer is.

James

#8 scubab

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Posted 27 September 2012 - 08:33 PM

Check SMART status of drive
After PartedMagic loads, double-click the Disk Health icon on the desktop and then double-click the icon for your hard drive. Click on the PERFORM TESTS tab.
Make sure that the Test Type is set to Short Self-Test and click the EXECUTE button
I will need to know if it passed or not.
Next click the ERROR LOG tab and let me know if there are any entries and if there are let me know what the rows say.
Next select the ATTRIBUTES tab and let me know what the raw values are for the ID's listed there.


Test result: Completed without error.
Error log: No errors logged
Attributes:
ID/Raw value
1/0
3/4891
4/999
5/0
7/0
9/4411
10/0
11/0
12/998
192/989
193/999
194/31
196/0
197/0
198/0
199/1
200/0

Check partitions with fdisk
At the bottom of the screen near the START button you will see a picture of a computer monitor. Click it to open a terminal window. In the terminal window type
fdisk -l
(that is fdisk SPACE DASH l as in Linux) and press ENTER
I want to see the information that it prints out. You can take a picture of the screen or use Firefox in PartedMagic to login here and copy and paste the results into your reply. As long as the text is legible, a picture will be fine.

EDIT: I can't get a network connection via PartedMagic so here's a mobile picture.

http://imgur.com/EOA4d

Edited by scubab, 27 September 2012 - 08:43 PM.


#9 scubab

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Posted 27 September 2012 - 08:45 PM

Okay.

In your next reply, also let me know what manufacturer/model of your computer is.

James


I posted a imgur link in an edit to the last post.
My computer is custom built so there's no make/model. I can probably find the hardware info if that'll help.

EDIT:
Mobo - ASUS M4A79XTD EVO AM3 AMD 790X ATX AMD
CPU - AMD Phenom II X4 960T Zosma 3.0GHz Socket AM3 95W Quad-Core Desktop Processor
GPU - EVGA SuperClocked 01G-P3-1461-KR GeForce GTX 560 (Fermi) 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP
HDD - Western Digital Caviar Blue WD6400AAKS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5"
RAM - G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)

Edited by scubab, 27 September 2012 - 09:07 PM.


#10 scubab

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Posted 27 September 2012 - 09:12 PM

Get to the terminal window where you typed "fdisk -l" before and this time type
testdisk
and press enter.
TestDisk is a console application so you have to use your keyboard to interact with it instead of your mouse.

Choose No Log and hit enter
Make sure that your disk is highlighted (should be automatically)
Choose Proceed and hit enter
Select Intel and hit enter
Select Analyse and hit enter
Select Quick Search and hit enter
Say 'Y' if it asks if the disk was made in Vista/Win7 (even if it was made in XP say 'yes')

When it is done, (If the only option is CONTINUE press ENTER to continue to the next screen) let me know what it says and if the text is green or red or white (copy and paste it in your reply or a picture from your cel phone or camera would be fine).

Finally got connected to the internet...forgot I unplugged my LAN cable :P

Here is what I get in green text

Disk /dev/sda - 640 GB / 596 GiB - CHS 77825 255 63
Partition Start End Size in sectors
>* HPFS - NTFS 0 32 33 12 223 19 204800 [System Reserved]
P HPFS - NTFS 12 223 20 77825 37 36 1250054144

When it is done, (If the only option is CONTINUE press ENTER to continue to the next screen) let me know what it says and if the text is green or red or white (copy and paste it in your reply or a picture from your cel phone or camera would be fine).

If you see what looks like a normal partitions(green), highlight it and press
p
and see if you can see your files and folders that you are looking for there. Press
q
a bunch of times to back out of TestDisk

First partition:

* HPFS - NTFS 0 32 33 12 223 19 204800 [System Reserved]
Directory /

>dr-xr-xr-x 0 0 0 30-Sep-2011 13:56 .
dr-xr-xr-x 0 0 0 30-Sep-2011 13:56 ..
dr-xr-xr-x 0 0 0 30-Sep-2011 13:56 Boot
-r--r--r-- 0 0 383786 20-Nov-2010 12:40 bootmgr
-r--r--r-- 0 0 8192 23-Dec-2010 08:48 BOOTSECT.BAK
dr-xr-xr-x 0 0 0 23-Dec-2010 08:49 System Volume Information

Second partition:
P HPFS - NTFS 12 223 20 77825 37 36 1250054144
Directory /

>dr-xr-xr-x 0 0 0 11-Sep-2012 13:01 .
dr-xr-xr-x 0 0 0 11-Sep-2012 13:01 ..
dr-xr-xr-x 0 0 0 11-Sep-2012 04:07 $Recycle.Bin
dr-xr-xr-x 0 0 0 28-May-2011 18:24 ADB
dr-xr-xr-x 0 0 0 8-May-2012 00:45 Adobe CS5
dr-xr-xr-x 0 0 0 15-Feb-2012 19:33 AMD
dr-xr-xr-x 0 0 0 23-Dec-2010 17:29 ATI
dr-xr-xr-x 0 0 0 13-Sep-2012 19:34 Config.Msi
dr-xr-xr-x 0 0 0 14-May-2012 16:54 Diablo-III-8370-enUS-Install
dr-xr-xr-x 0 0 0 14-Jul-2009 05:08 Documents and Settings
dr-xr-xr-x 0 0 0 11-Sep-2012 05:08 ProgramData
dr-xr-xr-x 0 0 0 23-Dec-2010 06:59 Recovery
dr-xr-xr-x 0 0 0 10-Feb-2012 14:36 SC2-WingsOfLiberty-enUS-Inst
dr-xr-xr-x 0 0 0 23-Sep-2012 03:35 System Volume Information

Edited by scubab, 27 September 2012 - 09:17 PM.


#11 James Litten

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Posted 27 September 2012 - 09:14 PM

Thanks, I just wanted to make sure there wasn't anything more that I needed to tell you about running PartedMagic based on your configuration :)

Drive looks healthy. Let me know how the TestDisk part goes.

James

EDIT: Oops I posted at same time as you. I'll check that out and reply soon.

Edited by James Litten, 27 September 2012 - 09:14 PM.


#12 James Litten

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Posted 27 September 2012 - 09:23 PM

Let's see if a repair of the partition table works.

You can run TestDisk again (if you are not still at the screen showing the files and folders of the second partition).
Open the terminal window
Do the same steps as before starting with
type testdisk and press enter.

and when you get to the point that you see your files and folders of the second partition again, try this...

Press q
press ENTER
select Write and press ENTER
press y
to confirm that you want to "Write partition table"
select OK press ENTER (If it wants to repair the boot sector here say YES or stop and ask me if it is confusing)
Press q
until you are out of TestDisk.

Remove the CD and see if the system boots normally.

Again, If anything looks different than I describe or you have any questions, stop and ask.

Let us know if this works and the system reboots.

James

#13 scubab

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Posted 27 September 2012 - 09:29 PM

I get the POST stating no hard disk detected, then I'm taken to a streen stating:

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:


And it goes on to tell me to run the repair utility. and also

Status: 0xc000000e
Info: The boot selection failed because a required device is inaccessible


Should I try this or get back into Parted Magic?

I'll let it sit at that error until I hear back from you.

Edited by scubab, 27 September 2012 - 09:30 PM.


#14 James Litten

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Posted 27 September 2012 - 09:34 PM

Let's check the boot sector of that partition.

Reboot from into PartedMagic and get back to the terminal window so we can run TestDisk again.

Type testdisk and press enter.
Choose No Log and hit enter
Make sure that your disk is highlighted (should be automatically)
Choose Proceed and hit enter
Select Intel and hit enter
Select Advanced and hit enter
Make sure that the "System Reserved" partition is highlighted and
Select Boot and hit enter
I'd like to see a picture or copy and paste the text of the resulting screen before giving you further instructions.

James

#15 scubab

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Posted 27 September 2012 - 09:43 PM

Here ya go

Disk /dev/sda - 640 GB / 596 GiB - CHS 77825 255 63
Partition Start End Size in sectors
1 * HPFS - NTFS 0 32 33 12 223 19 204800 [System Reserved]

Boot sector
Status: OK

Backup boot sector
Status: OK

Sectors are identical.

A valid NTFS Boot sector must be present in order to access
any data; even if the partition is not bootable.




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