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7 replies to this topic

#1 Curt_S

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Posted 26 September 2012 - 09:11 PM

hello i am running windows 7 on a dell inspirion. i can't get past this page is loading screen. I don't have an install disc.

Can anyone help?

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#2 InadequateInfirmity

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Posted 26 September 2012 - 09:23 PM

Can you be a little more descriptive about your issue?


Update do a quick scan with Malwarebytes Remove all it finds reboot post the log here.
http://www.filehippo.com/download/file/7c9197490b33b277c2acf0b8e10e10c71c2fc7ee6cd43307a03fa7209b9831e5/

Update do a quick scan with Superantispyware remove all this finds reboot.
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE


Run a scan with Eset.
http://www.eset.com/us/online-scanner/
When the scan finish list found threats save to clipboard copy to notepad Post the log here.




Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.



Download Adware Cleaner run it as admin Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

Download Norman Malware Cleaner Run it Hit the Full Scan>>>>>>>>Let it finish>>>>>>>>Go to the quarantine Tab>>>>>>> Tick the Select All>>>>>Then the Delete>>>>>>Quit
http://normanasa.vo.llnwd.net/o29/public/Norman_Malware_Cleaner.exe
A log will appear on your desktop post that here in your next reply.


REBoot after Norman.

Edited by InadequateInfirmity, 26 September 2012 - 09:24 PM.


#3 Curt_S

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Posted 26 September 2012 - 09:34 PM

Thanks for the quick response.

I turn on the PC, log-in with the password, then it hangs on a white screen that says "Please wait, page is loading. This may take up to 30 seconds."

I can't get any further.

Thanks

#4 InadequateInfirmity

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Posted 26 September 2012 - 09:46 PM

Can you boot into safemode?
Also reboot your machine and try last known good configuration.
http://pcsupport.about.com/od/fixtheproblem/f/start-windows-last-known-good-configuration.htm

#5 Curt_S

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Posted 27 September 2012 - 12:22 AM

I can boot into to safe mode but the same thing happens. Same thing when I tried last know good configuration. Cannot get past that white screen.

#6 InadequateInfirmity

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Posted 27 September 2012 - 05:05 PM

Can you get your hands on a windows 7 disk? If so try a system restore from the recovery console.
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

#7 Curt_S

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Posted 28 September 2012 - 09:50 PM

I have a windows 7 disk, but i don't have an internal dvd drive.. It's a"mini"? I tried to change the boot priority in system setup to anything else so i can boot from my external drive but no luck.

Any other ideas??

#8 InadequateInfirmity

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Posted 29 September 2012 - 01:34 PM

Copy your disk to a usb disk.Boot from there.

http://www.howtogeek.com/howto/9585/how-to-setup-a-usb-flash-drive-to-install-windows-7/

http://www.intowindows.com/how-to-install-windows-7vista-from-usb-drive-detailed-100-working-guide/




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