Posted 26 September 2012 - 07:55 PM
This morning the pc appeared fine, but this afternoon I got a phone call from my DB (dear boyfriend)that the computer has a virus. I've been at work and unable to look at it for myself but want to get a head start on getting rid of this thing.
We have windows XP with two seperate user accounts. He was logged onto his account and it popped up with the FBI message and locked the computer. After restarting he's learned that he can access his account in safe mode with networking, and my account can be accessed normally. We have Norton Anti-Virus which is updated regularly, but according to him is "acting funny" he says the firewall is turned off and as well as other protection features. Also, we can not restore to an earlier point. He has a computer friend who wants us to download ARO 2012 and use that. We only have access to the internet via phones at home other than the infected computer. Any thoughts? I've used this site before to get rid of a trojan and you guys were so helpful, this is why I come to you again. Thanks so much