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Software frezing won't run browsers etc


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#1 carissa011

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Posted 26 September 2012 - 07:33 PM

I have developed some major computer issues.
At first I thought it was an issue with flash after recently beginning to us chrome when the new version of opera was giving me issues.
I have windows 7 home edition.
The only other change of late is I got a new logitech wecam HD and I was having issues in chrome and foudn I had 3 versions of flash installed and removed them.
Everything was ok then I noticed that yahoo will not load without freezing, skype will ring once and freeze. i can load programs and run things but it seems all web related programs freeze.

First I updated and ran malwarebites nothing.
Then I uninstalled using revo 2 versions of flash, chrome and opera.
I reinstalled an older version of opera and tried to reinstall flash.
I can not get flash to install same problem gets to the install stage and freezes.

I then checked running services and processes for anythign unusual.
My cpu usage is not strange and can not see anything there.

I then disconnected from the net and ran hijackthis producing this log:

Log removed. We rarely use Hijack this anymore, and then only in a specialized forum. Further, HijackThis doesn't work parse Windows 7 operating systems correctly anyway. ~ OB


This is driving me crazy. i am not sure if I have a virus or malware but suddenly al of these programs have stopped running and everything freezes all the time.
I have also checked the device manager to see if there is any warnings or issues there but all clear.

PLEASE HELP

Edited by Orange Blossom, 26 September 2012 - 07:44 PM.


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#2 InadequateInfirmity

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Posted 26 September 2012 - 09:05 PM

Update do a quick scan with Superantispyware remove all this finds reboot.
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE


Run a scan with Eset.
http://www.eset.com/us/online-scanner/
When the scan finish list found threats save to clipboard copy to notepad Post the log here.




Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.



Download Adware Cleaner run it as admin Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

Download Norman Malware Cleaner Run it Hit the Full Scan>>>>>>>>Let it finish>>>>>>>>Go to the quarantine Tab>>>>>>> Tick the Select All>>>>>Then the Delete>>>>>>Quit
http://normanasa.vo.llnwd.net/o29/public/Norman_Malware_Cleaner.exe
A log will appear on your desktop post that here in your next reply.


REBoot after Norman.

#3 carissa011

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Posted 27 September 2012 - 12:34 AM

Farbar Service Scanner Version: 19-09-2012
Ran by Queenxo (administrator) on 27-09-2012 at 17:28:40
Running from "C:\Users\Queenxo\Downloads"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2009-07-14 11:25] - [2009-07-14 13:45] - 1898576 ____A (Microsoft Corporation) 912107716BAB424C7870E8E6AF5E07E1

C:\Windows\System32\dnsrslvr.dll
[2009-07-14 11:21] - [2009-07-14 13:40] - 0182272 ____A (Microsoft Corporation) 676108C4E3AA6F6B34633748BD0BEBD9

C:\Windows\System32\mpssvc.dll
[2009-07-14 12:09] - [2009-07-14 13:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-14 11:36] - [2009-07-14 13:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2009-07-14 12:36] - [2009-07-14 13:41] - 2418176 ____A (Microsoft Corporation) 38340204A2D0228F1E87740FC5E554A7

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

# AdwCleaner v2.003 - Logfile created 09/27/2012 at 17:30:04
# Updated 23/09/2012 by Xplode
# Operating system : Windows 7 Home Premium (64 bits)
# User : Queenxo - QUEENXO-PC
# Boot Mode : Normal
# Running from : C:\Users\Queenxo\Downloads\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\Users\Queenxo\AppData\Local\Temp\Uninstall.exe
Folder Found : C:\ProgramData\Partner
Folder Found : C:\ProgramData\Trymedia
Folder Found : C:\Users\Queenxo\AppData\Local\Temp\AskSearch
Folder Found : C:\Users\Queenxo\AppData\Local\Temp\boost_interprocess
Folder Found : C:\Users\Queenxo\AppData\LocalLow\Toolbar4

***** [Registry] *****

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\incredibar.com
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\incredibar.com
Key Found : HKCU\Software\Softonic
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\incredibar.com
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\incredibar.com
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7600.16385

[OK] Registry is clean.

-\\ Mozilla Firefox v15.0.1 (en-US)

Profile name : default
File : C:\Users\Queenxo\AppData\Roaming\Mozilla\Firefox\Profiles\gbpocybj.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\Queenxo\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

-\\ Opera v12.2.1578.0

File : C:\Users\Queenxo\AppData\Roaming\Opera\Opera\operaprefs.ini

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [2336 octets] - [27/09/2012 17:30:04]

########## EOF - C:\AdwCleaner[R1].txt - [2396 octets] ##########

running the rest now :)




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