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No Sound/No Volume Icon/No Playback Devices


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7 replies to this topic

#1 dschribs

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Posted 26 September 2012 - 07:29 PM

Hi All

I have been on this form before the members on here have solved every issue I have had in the past. Hoping someone can help me out with my latest "issue".

I came home today to find my computer has no sound. I also have no volume icon in the task bar. When I right click on the task bar to make the volume control visible - there is no option to do so.

When I go to the volume control option under All Programs - Accessories - Entertainment, I get the following message:

"There are no active mixer devices available. To install mixer devices go to Control Panel, click printers & Other Hardware and then click Add Hardware. When I do that it seems as thought it wants me to install the "Multimedia Audio Controller" but the install always fails.

Help!! I am out of options.

Thank you very much!!!
Dan

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#2 jhayz

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Posted 26 September 2012 - 08:13 PM

Please post the computer model on your next post. Did it worked prior and did it just happen suddenly? Please check your device manager for any marks on your sound controller.

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#3 dschribs

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Posted 26 September 2012 - 09:03 PM

Computer is a Dell Optiplex GX270. An older model I know...

It worked yesterday and did not work today. My Step-son was using the computer last night and said it all of a sudden happened when he was on U Tube but who can be sure with him. He does plug in his iphone and ipod into the USB jack and hardly ever properly disconnects before he pulls the USB cord out. I am wondering if that may have something to do with it...

In terms of the Device Manager

I have a yellow question mark next to Other Devices
- Under that I have a yellow question (and a yellow exclamation Point on top of that)next to Multimedia Audio Controller

Thanks for the help so far!!

#4 noknojon

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Posted 26 September 2012 - 10:44 PM

Hi -
Support for Home Users
http://www.dell.com/support/drivers?c=us&l=en&s=dhs << Start here - Look to see if your drivers can be updated first

Next try HERE optiplex gx270 drivers - Dell

Hope it helps a bit -

#5 Textbook

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Posted 27 September 2012 - 06:11 AM

I would try downloading the ADI sound drivers and installing them, then rebooting. That download was listed as the onboard audio driver for the Dell Optiplex GX270.

#6 dschribs

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Posted 27 September 2012 - 07:10 AM

Thanks!! I will try that when I get home tonight.

- Do I need to UNINSTALL the "Multimedia Audio Controller" prior to downloading the driver(s)?

#7 Textbook

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Posted 27 September 2012 - 10:43 AM

It is probably unnecessary, but I always uninstall old drivers from device manager by right-click > uninstall before installing new drivers. I don't think it really matters one way or another.

#8 dschribs

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Posted 27 September 2012 - 08:02 PM

Success!!!!!!

Thank you!




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