Hello,Can you reach Safe Mode with Networking? If so do that and then run the programs below.
If not you can download them off another PC onto a flash Drive or CD and run off that.Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 MethodRestart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
. Run RKill....Download and Run RKill
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.
- Please download RKill by Grinler from one of the 4 links below and save it to your desktop.
- Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
- Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
- A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
- If nothing happens or if the tool does not run, please let me know in your next reply
If you continue having problems running rkill.com, you can download iExplore.exe
which are renamed copies of rkill.com, and try them instead.Next run Superantisypware (SAS):
Please download and scan with SUPERAntiSpyware Free
- Double-click SUPERAntiSypware.exe and use the default settings for installation.
For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
- An icon will be created on your desktop. Double-click that icon to launch the program.
- If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
- If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
- In the Main Menu, click the Preferences... button.
- Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
- Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
- Click the "Close" button to leave the Control Center screen.
- Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
- If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
- Click the Scan your computer... button.
- After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
- Make sure everything has a checkmark next to it and click "Next".
- A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
- If asked if you want to reboot, click "Yes" and reboot normally.
To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
- Click the View Scan Logs button at the bottom.
- This will open the Scanner Logs Window.
- Click on the log to highlight it and then click on View Selected Log to open it.
- Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions
for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
Please download TDSSKiller.zip
and and extract it.
- Run TDSSKiller.exe.
- Click on Change Parameters
- Put a check in the box of Detect TDLFS file system
- Click Start scan.
- When it is finished the utility outputs a list of detected objects with description.
The utility automatically selects an action (Cure or Delete) for malicious objects.
The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
- Let reboot if needed and tell me if the tool needed a reboot.
- Click on Report and post the contents of the text file that will open.
Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.