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I think I am infected... PC is super slow!


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8 replies to this topic

#1 scott4_311

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Posted 26 September 2012 - 12:28 AM

Hi everyone, my name is Scott and I am brand new to this forum. I heard this was a good place to get assistance in fixing one's computer.

I believe I might have a virus of some sort and it is affecting the speed and performance of my PC.

Here are my symptoms:
It takes about 10 minutes for my PC to boot up.
I have Windows Updates and they always fail to update.
My PC is very sluggish when doing any task (including this post).

I have not had these problems until about 2 weeks ago.

I am running Vista if that matters.

What should I do? Any help is greatly appreciated!

Thanks,

Scott

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#2 noknojon

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Posted 26 September 2012 - 01:50 AM

Hello Scott and Welcome -
First -
Download Adware Cleaner run it as admin Click the Search button only allow it to run and post the log it creates.
AdWare Cleaner

Next -
Download Malwarebytes Anti-Malware Free and SuperantiSpyware Free, Install both programs and be sure to Check for Updates
Run a Full Scan with both programs and post back their logs - If any infection is found Delete them and Reboot your computer.

Next -
I'd like us to scan your machine with ESET OnlineScanner - Click on the following link to open ESET OnlineScan
You will be prompted to disable any antivirus programs for this to run - Information on A/V control (temp disable) HERE if needed
Download ESET online Scanner this will take quite a while to load the base program and then the updated definitions, 2 hours is not unusual.

Next -
Please list your Antivirus program, and if it is updated, and scans daily - Post any Infection logs from the Antivirus program -

In your reply please include
Adwcleaner log
Malwarebytes Anti-Malware log
SUPERAntiSpyware log
ESET OnlineScanner Results
Your Antivirus program details

Thank You -
Spelling Edit -

Edited by noknojon, 26 September 2012 - 02:01 AM.


#3 scott4_311

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Posted 08 October 2012 - 12:41 PM

Thanks for your reply noknojon! I apologize for taking so long to post my logs, but I have been pretty busy the past week or so. Anyways, I downloaded the various software and ran the different scans and here are my logs:

ADWCLEANER:

# AdwCleaner v2.003 - Logfile created 09/27/2012 at 13:07:08
# Updated 23/09/2012 by Xplode
# Operating system : Windows Vista ™ Ultimate Service Pack 2 (32 bits)
# User : Scott - SCOTT-PC
# Boot Mode : Normal
# Running from : C:\Users\Scott\Downloads\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

Folder Found : C:\ProgramData\Trymedia

***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Mozilla Firefox v15.0 (en-US)

Profile name : default
File : C:\Users\Scott\AppData\Roaming\Mozilla\Firefox\Profiles\dtyudwlz.default\prefs.js

Found : user_pref("vshareus.install.guid", "{e294929d-0942-497e-91c4-bba08aa0350d}");
Found : user_pref("vshareus.install.isHidden", true);
Found : user_pref("vshareus.install.laststatreq", "1301270400000");

*************************

AdwCleaner[R1].txt - [929 octets] - [27/09/2012 13:07:08]

########## EOF - C:\AdwCleaner[R1].txt - [988 octets] ##########

MALWARE BYTES:

Malwarebytes Anti-Malware (PRO) 1.65.0.1400
www.malwarebytes.org

Database version: v2012.10.01.05

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Scott :: SCOTT-PC [administrator]

Protection: Enabled

10/1/2012 11:15:19 AM
mbam-log-2012-10-01 (11-15-19).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 511818
Time elapsed: 5 hour(s), 55 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

SUPERANTI SPYWARE:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/01/2012 at 01:33 PM

Application Version : 5.5.1022

Core Rules Database Version : 9319
Trace Rules Database Version: 7131

Scan type : Complete Scan
Total Scan Time : 02:18:19

Operating System Information
Windows Vista Ultimate 32-bit, Service Pack 2 (Build 6.00.6002)
UAC On - Limited User (Administrator User)

Memory items scanned : 779
Memory threats detected : 0
Registry items scanned : 36070
Registry threats detected : 0
File items scanned : 65011
File threats detected : 0


ESET LOG:

ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=aff9178e5184614ebca8f998227c4eac
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2012-10-04 09:07:08
# local_time=2012-10-04 04:07:08 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 95396622 95396622 0 0
# compatibility_mode=5892 16776638 100 100 3299676 185931580 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=453572
# found=0
# cleaned=0
# scan_time=17702
ESETSmartInstaller@High as downloader log:
all ok


As far as my anti virus, I am using Nortan Symantec Endpoint Protection. I ran the live update and then I ran the full scan and it only found a tracking cookie.

I have rebooted the computer after all of these scans and I am still unable to install my Windows updates, whenever I try it says they failed to install.

Hopefully you get some good info from all those scans.

Thanks again!

Scott

#4 noknojon

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Posted 08 October 2012 - 06:25 PM

Never any problem with being late, as I am notified of your reply (even in Australia)

I have Windows Updates and they always fail to update.


Can you open Windows Updates, look at history, and some of the updates "KB numbers" that have never installed

SUPERAntiSpyware Scan Log - Generated 10/01/2012 at 01:33 PM < This is about 9 days old (about 50 updates)
SAS current version is 5.5.1022 Database 9362 (updated at least twice every day)
mbam-log-2012-10-01 - This is also at least a week old - Please UPDATE and rescan with current versions -
MBAM current version is v2012.10.08 .08 < 8th revision for 2012.10.08 (usully updated 10 times every day) It will be updated by the time you read this
It is important that you keep All protection fully updated, or it is like scanning with last years versions -
Make sure you have a minimum of Windows Firewall turned on -

Re-open AdAware Cleaner and hit DELETE to remove the minor items found there, and be sure the computer reboots -

This may give us a better idea on some problems >>
Download Security Check by Screen317 from HERE or HERE, and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

Once finished - Clean out your temporary internet files and temp files.
Download TFC by OldTimer http://oldtimer.geekstogo.com/TFC.exe to your desktop.
Double-click TFC.exe to run it.
Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.
* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.
Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.

Thanks -




#5 scott4_311

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Posted 11 October 2012 - 12:54 PM

Here are some of the KB #'s that did failed to install:
KB2378111
KB2345886
KB967723
KB970430
KB2564958
KB972145

I will start updating and rescanning the computer now.

#6 noknojon

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Posted 11 October 2012 - 05:33 PM

Hi -
First make sure that none of these are listed as CUSTOM Updates, as they are not required -
All links / quotes are M/soft direct -
Next - Run this Fixit from M/soft (Click Run and follow any instructions) - http://go.microsoft.com/?linkid=9767096
Next - Install latest Windows Installer, then run Windows Update and check if it helps. http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en

I can find that some appear not to be required as important, and just information - Still checking on the rest -

KB2378111 - WindowsXP - WindowsMedia-KB2378111-x86-ENU.exe (Ignore)
KB967723 - kb / survey / new (Ignore)
KB970430 - This article describes a non-security update which implements Extended Protection for Authentication (Ignore)
KB972145 - Install this update to resolve a compliance issue with Windows Media Player and Set program access and computer defaults.
Install latest Windows Installer, then run Windows Update and check if it helps.

Recheck Updates for the ones listed as Express Only not Custom -

Thanks -



#7 scott4_311

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Posted 15 October 2012 - 01:41 PM

Here is my Security Check Log:

Results of screen317's Security Check version 0.99.51
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Lavasoft Ad-Aware
Antivirus out of date!
`````````Anti-malware/Other Utilities Check:`````````
Out of date HijackThis installed!
SUPERAntiSpyware
Secunia PSI (2.0.0.4003)
Malwarebytes Anti-Malware version 1.65.0.1400
HijackThis 2.0.2
JavaFX 2.1.1
Java 7 Update 7
Adobe Flash Player 11.4.402.287
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (15.0)
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Ad-Aware Antivirus AdAwareService.exe
Ad-Aware Antivirus SBAMSvc.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1 %
````````````````````End of Log``````````````````````


I did run the MS Fixit program and it said that it repaired Windows Update, but I tried to install the 6 important updates and they failed again.

I tried to install the latest installer and I am downloading the installer for Vista x86, the other two options are for 64 bit systems which I don't have and it says the update doesn't apply to my system.

Also, I don't see an option for Custom or Express. I just let it check for updates and it tells me about the same 6 important updates and says I have 39 optional updates, but I never do the optional ones.

#8 scott4_311

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Posted 15 October 2012 - 01:48 PM

Oh and Windows Update gives me an error code: 80070490 if that helps you at all. It doesn't matter if I try to do a single update or do all 6 at once, it will give me this error anyways.

#9 noknojon

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Posted 15 October 2012 - 04:27 PM

A direct reply from a M/soft MVP Community Moderator when asked about your error -

http://support.microsoft.com/kb/958044
You receive a "0x80070490" error code when you use Windows Update or
Microsoft Update Web sites to install updates

Try reseting the update components - use the Mr Fixit here :
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

The only other idea was to remove Norton Fully and install another Antivirus, as this may be blocking your access to updates -

You have no infections, and I posted your question to a M/soft MVP with the above result being the only suitable reply.
Sorry but this is about all I can give you. If M/soft can not fix the problem, please throw it back on the Vista general forum -

Thank You -






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