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Infected with something, not sure what


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3 replies to this topic

#1 cuppajoe2

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Posted 25 September 2012 - 12:58 PM

Hello,
All three of my computers at home seem to be infected with the same thing (not sure what it is). I have a home network setup and I think they may have gotten infected through the router and my network perhaps. One computer is brand new, and when I was setting it up it started showing the same behavior as the other two. There seems to be someone else logged on as a user during the setup, and after the setup I am not allowed admin privledges, even though I created an admin account during setup. I can't download anything from my DVD/CD player, including security software. I can't change several of the settings on the computer, especially security related ones, and I am also having problems keeping settings once I have changed them (some of them revert back the next time I open up the process to check on the settings. There seems to be some kind of fake desktop, which I can move during setup if I open task manager while it says "devices are installing". I have spent hours trying to fix whatever it is with no success. I hope that someone knows what this might be infecting my computers and if it can be removed. Thank you for any help with this.

I am using Windows 7 on x64 laptop computers.

Edited by cuppajoe2, 25 September 2012 - 01:13 PM.


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#2 boopme

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Posted 25 September 2012 - 10:42 PM

Hello .. can you run DDS ..See below and repost as instructed?

We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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#3 cuppajoe2

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Posted 26 September 2012 - 12:04 AM

Thanks for your help. I followed your instructions and I have posted my logs in the other forum.
Thanks again :P

#4 boopme

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Posted 26 September 2012 - 12:15 PM

Thank you!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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