Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows XP in VMWare BSOD


  • This topic is locked This topic is locked
4 replies to this topic

#1 AmazingTrans

AmazingTrans

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Local time:09:25 AM

Posted 24 September 2012 - 05:08 PM

Hi Gurus,

Up until today, my VMWare started crashing. When I startup the vmware i get
bha errors.

When I click anything related with explorer.exe on the desktop (such as opening folder, copy and paste, open control panel), i get a dialog box that says it encountered a problem. In the error signature:
Appname: explorer.exe ModName:shdocvw.dll.

In order to get files to the desktop, I had a shared folder, and i was able to get file by opening VLC Media player, and by clickiing open file dialog box, i go all the way to the shared folder and copied to the desktop with no problem. I ran MalwareBytes anti-malware and it says no problem.

I ran hijackthis, and pasted it in hijackthis.de, it also says no problem. Hope someone out there can help me.
Should I run combofix next?

HijackThis Log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:48:33 PM, on 9/24/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\VMware\VMware Tools\vmacthlp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Siemens\Step7\S7BIN\s7asysvx.exe
C:\Program Files\Common Files\Siemens\S7IEPG\s7oiehsx.exe
C:\Program Files\Common Files\Siemens\Automation\TraceEngine\bin\S7TraceServiceX.exe
C:\Program Files\Common Files\Siemens\ace\bin\SCSMX.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
C:\Program Files\VMware\VMware Tools\TPAutoConnSvc.exe
C:\Program Files\VMware\VMware Tools\TPAutoConnect.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\VideoLAN\VLC\vlc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [S7UB Start] "C:\Program Files\Common Files\Siemens\S7ubtoox\s7ubtstx.exe" -StartDB
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [VMware Tools] "C:\Program Files\VMware\VMware Tools\VMwareTray.exe"
O4 - HKLM\..\Run: [VMware User Process] "C:\Program Files\VMware\VMware Tools\vmtoolsd.exe" -n vmusr
O4 - HKLM\..\Run: [WinCC flexible Smart Start] "C:\Program Files\Siemens\SIMATIC WinCC flexible\WinCC flexible 2008\HmiSmartStart.exe" /startup
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DuckCapture] "C:\Program Files\DuckLink\DuckCapture\DuckCapture.exe" /autorun
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O20 - Winlogon Notify: TPSvc - TPSvc.dll (file missing)
O20 - Winlogon Notify: VMUpgradeAtShutdown - VMUpgradeAtShutdownWXP.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Automation License Manager Service (almservice) - Unknown owner - C:\Program Files\Common Files\Siemens\sws\almsrv\almsrvx.exe
O23 - Service: CCAgent - SIEMENS AG - C:\Program Files\Common Files\Siemens\ACE\bin\CCAgent.exe
O23 - Service: CCEClient - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\CCEClient.exe
O23 - Service: CCEServer - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\CCEServer.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: SQL Server (WINCCFLEXEXPRESS) (MSSQL$WINCCFLEXEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
O23 - Service: OpcEnum - OPC Foundation - C:\WINDOWS\system32\Opcenum.exe
O23 - Service: RedundancyControl - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\RedundancyControl.exe
O23 - Service: RedundancyState - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\RedundancyState.exe
O23 - Service: S7 Global Services (s7asysvx) - SIEMENS AG - C:\Program Files\Siemens\Step7\S7BIN\s7asysvx.exe
O23 - Service: SIMATIC IEPG Help Service (s7oiehsx) - SIEMENS AG - C:\Program Files\Common Files\Siemens\S7IEPG\s7oiehsx.exe
O23 - Service: S7TraceServiceX - SIEMENS AG - C:\Program Files\Common Files\Siemens\Automation\TraceEngine\bin\S7TraceServiceX.exe
O23 - Service: SCSMonitor - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\SCSMX.exe
O23 - Service: TP AutoConnect Service (TPAutoConnSvc) - Cortado AG - C:\Program Files\VMware\VMware Tools\TPAutoConnSvc.exe
O23 - Service: TP VC Gateway Service (TPVCGateway) - Cortado AG - C:\Program Files\VMware\VMware Tools\TPVCGateway.exe
O23 - Service: U7Service - SIEMENS AG - C:\Program Files\Siemens\Step7\S7bin\u7csvrax.exe
O23 - Service: VMware Tools (VMTools) - VMware, Inc. - C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
O23 - Service: VMware Physical Disk Helper Service - VMware, Inc. - C:\Program Files\VMware\VMware Tools\vmacthlp.exe

--
End of file - 6360 bytes


Edited by hamluis, 25 September 2012 - 06:04 AM.
Moved from XP to Malware Removal Logs - Hamluis.


BC AdBot (Login to Remove)

 


#2 AmazingTrans

AmazingTrans
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Local time:09:25 AM

Posted 24 September 2012 - 06:37 PM

Gurus,

I went ahead and ran combofix. It found my
1. System file is infected!!
c:\Windows\system32\mshtml.dll
Successfully restored

2. System file is infected!!
c:\Windows\system32\es.dll
Successfully restored

3. System file is infected!!
c:\Windows\pchealth\helpctr\binaries\pchsvc.dll
Successfully restored

Now, the VM restart into a BSOD
*** stop: 0x00000083(0xc0000005, 0x80637191c, 0xb9c029d0,0x00000000)

The only way i can access the windows is going into safe mode.
When i do go in, i get a dialog box:
16 bit MS-DOS Subsystem
c:\windows\system32\rundll32.exe
The NTVDM CPU has encountered an illegal instruction
CS:055e IP:2369 OP:63 00 6f 00 6d Choose 'Close' to terminate application

Can it still be saved?

#3 AmazingTrans

AmazingTrans
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Local time:09:25 AM

Posted 24 September 2012 - 06:56 PM

Hi Gurus,

Up until today, my VMWare started crashing. When I startup the vmware i get
bha errors.

When I click anything related with explorer.exe on the desktop (such as opening folder, copy and paste, open control panel), i get a dialog box that says it encountered a problem. In the error signature:
Appname: explorer.exe ModName:shdocvw.dll.

In order to get files to the desktop, I had a shared folder, and i was able to get file by opening VLC Media player, and by clickiing open file dialog box, i go all the way to the shared folder and copied to the desktop with no problem. I ran MalwareBytes anti-malware and it says no problem.

I ran hijackthis, and pasted it in hijackthis.de, it also says no problem.

Then I ran ComboFix,
I went ahead and ran combofix. It found my
1. System file is infected!!
c:\Windows\system32\mshtml.dll
Successfully restored

2. System file is infected!!
c:\Windows\system32\es.dll
Successfully restored

3. System file is infected!!
c:\Windows\pchealth\helpctr\binaries\pchsvc.dll
Successfully restored

Now, the VM restart into a BSOD
*** stop: 0x00000083(0xc0000005, 0x80637191c, 0xb9c029d0,0x00000000)

The only way i can access the windows is going into safe mode.
When i do go in, i get a dialog box:
16 bit MS-DOS Subsystem
c:\windows\system32\rundll32.exe
The NTVDM CPU has encountered an illegal instruction
CS:055e IP:2369 OP:63 00 6f 00 6d Choose 'Close' to terminate application

Can it still be saved?
Hope someone out there can help me.

HijackThis Log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:48:33 PM, on 9/24/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\VMware\VMware Tools\vmacthlp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Siemens\Step7\S7BIN\s7asysvx.exe
C:\Program Files\Common Files\Siemens\S7IEPG\s7oiehsx.exe
C:\Program Files\Common Files\Siemens\Automation\TraceEngine\bin\S7TraceServiceX.exe
C:\Program Files\Common Files\Siemens\ace\bin\SCSMX.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
C:\Program Files\VMware\VMware Tools\TPAutoConnSvc.exe
C:\Program Files\VMware\VMware Tools\TPAutoConnect.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\VideoLAN\VLC\vlc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [S7UB Start] "C:\Program Files\Common Files\Siemens\S7ubtoox\s7ubtstx.exe" -StartDB
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [VMware Tools] "C:\Program Files\VMware\VMware Tools\VMwareTray.exe"
O4 - HKLM\..\Run: [VMware User Process] "C:\Program Files\VMware\VMware Tools\vmtoolsd.exe" -n vmusr
O4 - HKLM\..\Run: [WinCC flexible Smart Start] "C:\Program Files\Siemens\SIMATIC WinCC flexible\WinCC flexible 2008\HmiSmartStart.exe" /startup
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DuckCapture] "C:\Program Files\DuckLink\DuckCapture\DuckCapture.exe" /autorun
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O20 - Winlogon Notify: TPSvc - TPSvc.dll (file missing)
O20 - Winlogon Notify: VMUpgradeAtShutdown - VMUpgradeAtShutdownWXP.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Automation License Manager Service (almservice) - Unknown owner - C:\Program Files\Common Files\Siemens\sws\almsrv\almsrvx.exe
O23 - Service: CCAgent - SIEMENS AG - C:\Program Files\Common Files\Siemens\ACE\bin\CCAgent.exe
O23 - Service: CCEClient - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\CCEClient.exe
O23 - Service: CCEServer - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\CCEServer.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: SQL Server (WINCCFLEXEXPRESS) (MSSQL$WINCCFLEXEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
O23 - Service: OpcEnum - OPC Foundation - C:\WINDOWS\system32\Opcenum.exe
O23 - Service: RedundancyControl - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\RedundancyControl.exe
O23 - Service: RedundancyState - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\RedundancyState.exe
O23 - Service: S7 Global Services (s7asysvx) - SIEMENS AG - C:\Program Files\Siemens\Step7\S7BIN\s7asysvx.exe
O23 - Service: SIMATIC IEPG Help Service (s7oiehsx) - SIEMENS AG - C:\Program Files\Common Files\Siemens\S7IEPG\s7oiehsx.exe
O23 - Service: S7TraceServiceX - SIEMENS AG - C:\Program Files\Common Files\Siemens\Automation\TraceEngine\bin\S7TraceServiceX.exe
O23 - Service: SCSMonitor - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\SCSMX.exe
O23 - Service: TP AutoConnect Service (TPAutoConnSvc) - Cortado AG - C:\Program Files\VMware\VMware Tools\TPAutoConnSvc.exe
O23 - Service: TP VC Gateway Service (TPVCGateway) - Cortado AG - C:\Program Files\VMware\VMware Tools\TPVCGateway.exe
O23 - Service: U7Service - SIEMENS AG - C:\Program Files\Siemens\Step7\S7bin\u7csvrax.exe
O23 - Service: VMware Tools (VMTools) - VMware, Inc. - C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
O23 - Service: VMware Physical Disk Helper Service - VMware, Inc. - C:\Program Files\VMware\VMware Tools\vmacthlp.exe

--
End of file - 6360 bytes



#4 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,703 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:25 AM

Posted 29 September 2012 - 07:00 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/469747 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#5 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,703 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:25 AM

Posted 04 October 2012 - 07:05 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users