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White Laptop Screen


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#1 idontknow1996

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Posted 22 September 2012 - 04:01 PM

For some time I've been having a problem with my laptop screen going white randomly. I've posted on this website before and me and other people have always assumed it was an hardware problem. So I tried what they and the popular websites told me, I tried to reconnect the motherboard cable with the LCD screen, didn't work. I plugged it into an external monitor, worked perfectly fine. I've even tried using a different LCD screen, which still yielded the white screen.

Just recently (in a stroke of genius), I went back to one of the first things that one should always do if a computer malfunctions: I booted into safe mode. On the first time the screen went back to normal, which I thought was just the screen's random action of switching between white and normal, but when I tried it a second and a third time and it put the screen back to normal, I knew that it wasn't really random. Then, I ran Malwarebytes, which found one virus that I immediately deleted.

With the virus deleted I thought that the virus was the cause of my screen problem and everything was going to be fine, until the screen went back to being white.

I would greatly appreciate if anyone could help me finding out what might be the cause of my problem.

The laptop is a Pavilion g4-1016dx and I am using Windows 7

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#2 jhayz

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Posted 23 September 2012 - 08:29 PM

If it worked in safemode using generic drivers, its either the driver is corrupted or the card or chipset is the problem. If its a dedicated card, try cleaning the contacts and make sure its properly seated. You can reinstall the driver in safemode.

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#3 caperdog

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Posted 23 September 2012 - 09:35 PM

couple of things I have read, good luck
http://www.techsupportforum.com/forums/f108/laptop-screen-goes-white-644686.html

http://www.technibble.com/forums/showthread.php?p=297875

#4 idontknow1996

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Posted 25 September 2012 - 04:24 PM

If it worked in safemode using generic drivers, its either the driver is corrupted or the card or chipset is the problem. If its a dedicated card, try cleaning the contacts and make sure its properly seated. You can reinstall the driver in safemode.


I don't know if this will give you more information, but I've also found that my screen will go back to normal when I run tests off the System Diagnostics (F2 after hitting escape on start-up) or, occasionally, when I plug it into the external monitor and let it sit for a couple of minutes.

Thanks for all responses so far!




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