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2 replies to this topic

#1 julllie


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Posted 21 September 2012 - 05:13 PM

I was downloading some programs for a class(ethereal and WinPcap) and somehow snap.do and yontoo got on my computer. How do I get rid of this completely like from the registry files? How can I check if it's still on my computer? I think I fixed the browsers as they are no longer being directed there and the toolbar has been removed.

Edited by julllie, 21 September 2012 - 05:13 PM.

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#2 boopme


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Posted 21 September 2012 - 07:40 PM

Hello and welcome..
I think if you run these you will get it all.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

NOTE: In some instances if no malware is found there will be no log produced.

Run TFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
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#3 Laugesen


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Posted 11 June 2013 - 09:26 AM

this is my first post on this forum, and the reason is to simplify and post the solution to the problem I had--but received no replies.  When I downloaded new software--a browser back-up, from Hekasoft--for my Firefox, even though I was not sure it required, apparently the "snap.do" hijacker came with it.  Using Control Panel I i did uninstall Hekasoft and "Resoft" which was the name for the Snap.do producer. Seemed to work EXCEPT whenever I opened a new tab it automatically opened to a Snap.do Search page.  And all pages loaded slowly. I ran Spybot and Malwarebyte and my AVG scans--all came up clean!  I googled the web for solutions, attempting one from "Koox" Optimizer which they indicate is for free--but not!  Since I elected not to purchase their $20 one-time use option, the "free" scan crawled along --for over 1 hour!--but did not list Snap.do among 8 so-called "malcious items" (but it did in my "HP Digital Imaging".  What??)  And then they wanted the 20 bucks to delete the items! No way, and when I uninstalled the Optimizer, up popped a "free 15 day trial" . No thanks.

So, how did I finally succeed?  Through another source, who referred me to this link:




I don't know why not when I searched on my own before, but this search listed several help sites.  Linking to the first one listed




it offered simple "how to" steps not only for Mozilla Firefox, but Chrome and IE.  And it worked!  No problem now, Firefox restored, pc runs faster.


As a bonus piece of advice, the online guru told me he uses   "AdwCleaner, Malwarebytes, and SuperAntispyware for scanning and have never found anything they could not remove.  Other than that I use CCleaner for basic cleanup."


There you go!  Nice to finally find honest help on the net! :thumbup2:



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