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Windows7 won't log on

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3 replies to this topic

#1 cath13


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Posted 20 September 2012 - 10:56 PM

Sorry, can't include information beyond what I'm typing as can't get past Windows logo screen before OS goes into page
that states "Windows can't start" and requests either Repair or log on normally. Can't do either. Tried Repair, states
can't repair and identifies problem as Windows Defender Offline. This is the last program I ran prior to having problems.
OS suggests recovery but OS won't do that either; suggests removing new hardware (none) or recently installed software
(only Windows Defender Offline is new) and can't get at Control panel to remove it.
Running Dell Laptop Studio 1537 with Win7 Pro legal copy. Would like to get around this without losing my data, if possible,
but have Win7 Pro if must reinstall. Any suggestions?

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#2 coxchris


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Posted 20 September 2012 - 11:26 PM

Can you boot into Safe Mode? Press F8 after the bios quickly? See if you can get into that mode?

Edited by coxchris, 20 September 2012 - 11:27 PM.

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#3 cath13

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Posted 24 September 2012 - 08:39 PM

Thanks for the replies. I can't get into Safe mode. Tried the F8 key, no luck. Can't do Recovery or repair. Put Win7 disk in drive
but still couldn't boot. I guess it's off to the tech next. :(

#4 narenxp


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Posted 25 September 2012 - 01:17 AM

Can't do Recovery or repair. Put Win7 disk in drive but still couldn't boot.

At what stage are you stuck?

what happens when you boot into recovery console?

Were you infected which lead you to run windows defender offline?

Edited by narenxp, 25 September 2012 - 01:17 AM.

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