Posted 20 September 2012 - 05:21 PM
Hello. I recently did a clean install on my existing laptop with a new hard drive. I used the recovery discs that were provided to me when I purchased the computer - refurbished through Best Buy, I believe. The problem is, when the installation process was completed, numerous drivers were not working.
My system is an Asus U81A (MB Version: U80A) with Windows Vista Home Premium 64-bit. Now, two concerns I have are this: when I was installing windows I was never prompted for my "2 of 2" recovery disc, and when prompted for the driver disc (disc 2 of 2 didn't work here) I inserted the Driver Utility Disc that came with my purchase - after this completed I saw the disc said, "for Vista 32-bit only."
The hardware and drivers I am having problems with are my webcam, my mouse touchpad, my video card, my network card, and my wireless card. I have uninstalled/removed the drivers and reinstalled using the drivers provided on the ASUS website for 64-bit Vista. I have also tried drivers from the manufacturer's websites (Intel, etc.). After every attempt I see the following message in device manager: "Windows found driver software for your device but encountered an error...Windows cannot load the device driver (CODE 39)."
The computer has SP1 and the latest BIOS.
I am not incredibly knowledgeable on this, and I am completely stumped. Your help is greatly appreciated. Thank you.