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PC Crippled - Can't generate DDS log

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3 replies to this topic

#1 mg1969


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Posted 20 September 2012 - 08:18 AM

A few days ago my brother gave me his pc as he was having severe virus problems (he decided he was going to bin it and buy a new one!).

He told me about getting blue screens, internet explorer not working, not being to run virus scans, but nothing overtly obvious (as in fake protection software pop ups).

I thought if I format his drive, all should be well. I did this, installed the drive in my pc, and starting having the same issues. I tried various detection and removal tools (smitfraud, rkill, malwarebytes), but they either didnt work or failed to pick anything up. In desperation I reformated both drives (my old one and the inherited one) and reinstalled XP. The problem remains! I cannot even patch my XP with the required service packs (I keep getting file corrupt messages when the file is extracting). Firefox will not install. Anti virus software will not install (Avira). And when on IE, I am prevented from re-downloading any MS patches. Oh, not to mention to occasional blue screen!

I downloaded the log tools but could only gmer to work. DDS just hangs and the pc locks up.

I can now understand my brothers frustration, and am also at the point of binning it. You guys are my last resort.

Where do I start with this?

Edit: as I do not have SP3 and hence Windows Firewall, I do not intend going online with the problem pc until the problem is fixed.

Attached Files

  • Attached File  ark.txt   51KB   2 downloads

Edited by mg1969, 20 September 2012 - 08:20 AM.

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#2 mg1969

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Posted 21 September 2012 - 08:48 AM

Ok update. I stupidly downloaded superantispyware and ran it on the pc, and it deleted most of my system files. Now I can't reinstall the operating system.

I would like to keep this thread going however by switching attention to my brothers old pc, as I believe this has the same issue.

Like my pc, I formatted and installed everything afresh (he had two drives by the way, so 1 went in my pc, the other stayed in his). I thought all was well, but after some browsing got struck with blue screens again. I installed malwarebytes, tried to run a scan, but this crashes half way through (with another blue screen).

Fortunately I have been able to get all the log files for that pc, and I attach herewith. I am sure if I can solve the problem on one pc, I should be able to cure the other.

Fingers crossed :-)

Attached File  ark.txt   3.47KB   0 downloads
Attached File  dds.txt   9.85KB   1 downloads
Attached File  attach.txt   5.33KB   0 downloads

#3 HelpBot


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Posted 25 September 2012 - 08:20 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/469266 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot


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Posted 30 September 2012 - 08:25 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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