Posted 21 September 2012 - 11:59 AM
any certain program for hard drive diagnostics? its going to take some time to back all this up but I'll let you know how it goes.
I got delayed after my laptop battery committed suicide... worked 100% 2 days ago, yesterday absolutely dead.... after an infuriating 2 hours with tech support proving to me that they are a bunch of idiots that are trained to blindly follow the HP support assistant battery check, they have no idea how it actually works but they are trained if it says its bad then there are no if ands or buts about it the battery is bad.
2 "well trained technicians", 2 blatant disconnections, and a clueless manager later they can't explain to me how a battery goes from absolutely fine getting full charge and battery life to showing a 75% charge but not powering the laptop at all without a power adapter ....and im still paying for this out of pocket
PS choice words