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Stutter while playing video/audio


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16 replies to this topic

#1 Hérômus

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Posted 19 September 2012 - 01:01 PM

Hi,

A few months ago I played Mass Effect 2 & 3. Had a little problem, the game went stuck at a cut scene. After re-installing the game I could finish it. It also made my laptop very hot and got my vent blowing on his max all the time. After a few weeks I noticed a stutter when I watched a video on youtube. Audio, video and my cursor get stuck for less then a second. It kept happening and sometimes crashed shockwave flash. When I have watched a video my laptop gets very slow, even shutting it off takes a while.

It happens every time when I play a video, I thought it didn't happen if I played only audio. However it does occur when I just watched a video with stutter and then immediately play audio. If I wait 5 a 10 minutes after the stutter happens my laptop sometimes recover.

I have updated both audio and video drivers. And shockwave flash player, also turned other shockwave plugins off (though I don't think this is the problem because it also happens when I'm just watching video in WMP). I can't find solutions on the web.

Correct me if this is the wrong section to place my topic.

I am using a laptop:
Asus K52JR
Windows 7 64 bit
ATI Mobility Radeon HD5470
AMD High Definition Audio Device
Conexant CX20671 Smartaudio HD
Age of laptop is 2 years and 5 months.

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#2 hamluis

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Posted 19 September 2012 - 01:52 PM

Did you actually uninstall the audio and video drivers...then reinstall same?

Louis

#3 Hérômus

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Posted 19 September 2012 - 01:56 PM

No, I went to support.asus.com and just downloaded (and installed) the most recent drivers for my laptop model. Didn't uninstall anything actually.

#4 hamluis

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Posted 19 September 2012 - 02:05 PM

I would try...uninstalling/reinstalling. Sometimes the "update" function doesn't get it done.

Louis

#5 Hérômus

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Posted 21 September 2012 - 02:20 AM

Thanks Louis, I've uninstalled both drivers and re installed them. Too bad I still got the problems.

Edited by Hérômus, 21 September 2012 - 02:21 AM.


#6 hamluis

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Posted 21 September 2012 - 02:16 PM

Stuttering, as I know it...used to arise from two conditions:

a. Onboard sound

b. CPUs that were weak

That was my experience with sound stuttering more than 5 years ago. My cure was to just install a PCI soundcard.

Today, those causes are suspect, CPUs are much strong and audio typically is not influenced by CPU negatively.

Have you run the DirectX Diagnostic?

Tried the MS FixIt site?

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Louis

#7 Hérômus

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Posted 22 September 2012 - 04:38 AM

I ran DirectX Diagnostic, it didn't show anything wrong/strange. Tried something on MS FixIt but it had no effect it.


MiniToolBox by Farbar Version: 23-07-2012
Ran by Jérôme (administrator) on 22-09-2012 at 11:21:24
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/20/2012 05:04:51 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 78515

Error: (09/20/2012 05:04:51 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 78515

Error: (09/20/2012 05:04:51 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/20/2012 05:04:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 62837

Error: (09/20/2012 05:04:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 62837

Error: (09/20/2012 05:04:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/20/2012 05:04:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 47066

Error: (09/20/2012 05:04:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 47066

Error: (09/20/2012 05:04:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/20/2012 05:04:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 31185


System errors:
=============
Error: (09/22/2012 10:38:34 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/21/2012 00:55:58 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/21/2012 00:35:20 PM) (Source: iaStor) (User: )
Description: Het apparaat \Device\Ide\iaStor0 heeft niet binnen de tijd voor time-out gereageerd.

Error: (09/21/2012 00:14:06 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/21/2012 09:35:47 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/20/2012 09:54:31 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (09/20/2012 09:40:10 PM) (Source: EventLog) (User: )
Description: De vorige afsluiting van het systeem om 21:37:16 op ?20-?9-?2012 is onverwacht gebeurd.

Error: (09/20/2012 09:38:06 PM) (Source: Service Control Manager) (User: )
Description: Time-out (30000 seconden) tijdens het wachten op een reactie op een transactie van deze service: SolutoService.

Error: (09/20/2012 09:37:02 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (09/20/2012 04:35:33 PM) (Source: BROWSER) (User: )
Description: De Browser-service heeft te vaak de reservelijst op transport \Device\NetBT_Tcpip_{5E90F5F9-609C-455A-86CC-502AF408C692} niet kunnen ophalen.
De reservebrowser is gestopt.


Microsoft Office Sessions:
=========================
Error: (11/15/2011 08:15:23 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4 seconds with 0 seconds of active time. This session ended with a crash.

Error: (11/10/2011 01:27:24 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/30/2011 06:32:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/04/2011 08:12:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6565.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 11 seconds with 0 seconds of active time. This session ended with a crash.

Error: (09/11/2011 10:30:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/18/2011 11:14:48 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/15/2011 00:51:17 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/15/2011 00:47:48 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/12/2011 10:17:58 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 20 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/12/2011 09:48:55 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 15 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
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CCC Help Italian (Version: 2011.0309.2205.39672)
CCC Help Japanese (Version: 2011.0309.2205.39672)
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Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinFlash (Version: 2.30.0)
WinRAR
Wireless Console 3 (Version: 3.0.15)

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 3948.54 MB
Available physical RAM: 2123.67 MB
Total Pagefile: 7895.28 MB
Available Pagefile: 5681.7 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.89 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:116.44 GB) (Free:54.09 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:334.67 GB) (Free:120.87 GB) NTFS

========================= Users: ========================================

Gebruikersaccounts voor \\JVD-PC

Administrator Gast J‚r“me
Jorine
De opdracht is voltooid.


**** End of log ****

Translation for the dutch sentences in the log:

Error: (09/21/2012 00:35:20 PM) (Source: iaStor) (User: )
Description: Het apparaat \Device\Ide\iaStor0 heeft niet binnen de tijd voor time-out gereageerd.

The device \Device\Ide\iaStor0 did not react within the time-out period.

Error: (09/20/2012 09:40:10 PM) (Source: EventLog) (User: )
Description: De vorige afsluiting van het systeem om 21:37:16 op ?20-?9-?2012 is onverwacht gebeurd.

The previous shut down of the system at 21:37:16 on 20-9-2012 was unexpected.

Error: (09/20/2012 09:38:06 PM) (Source: Service Control Manager) (User: )
Description: Time-out (30000 seconden) tijdens het wachten op een reactie op een transactie van deze service: SolutoService.

Time-out (30000 seconds) while waiting on a reaction from a transaction from Solutoservice.

Error: (09/20/2012 04:35:33 PM) (Source: BROWSER) (User: )
Description: De Browser-service heeft te vaak de reservelijst op transport \Device\NetBT_Tcpip_{5E90F5F9-609C-455A-86CC-502AF408C692} niet kunnen ophalen.
De reservebrowser is gestopt.

The Browser-service has failed to many times on loading the reserve list on transport \Device\NetBT_Tcpip_{5E90F5F9-609C-455A-86CC-502AF408C692}. The reserve browser has quit.

#8 hamluis

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Posted 22 September 2012 - 06:35 AM

Error: (09/21/2012 00:35:20 PM) (Source: iaStor) (User: )
Description: Het apparaat \Device\Ide\iaStor0 heeft niet binnen de tijd voor time-out gereageerd.

The device \Device\Ide\iaStor0 did not react within the time-out period.


IMO, indicates a potential problem with hard drive. I would first...check the connections to the hard drive. Simply remove and then reconnect.

Then...I would try updating the Intel chipset drivers.

http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=17882#help , third one from the top is the one I would download (.exe file).

Louis

#9 Hérômus

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Posted 22 September 2012 - 09:25 AM

After reconnecting my hard drive I was really hopeful! Laptop had a faster boot, however after 10 minutes of watching video, it started again.

This may be a stupid question. After reconnecting my drive and closing my laptop I realized I saw only one hard drive. Though I have a C and D drive. Should I also reconnect something else?

The update is a version older than the one I am using, should I still install it?

Edited by Hérômus, 22 September 2012 - 09:26 AM.


#10 hamluis

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Posted 23 September 2012 - 08:51 AM

<<The update is a version older than the one I am using, should I still install it?>>

My error...I should have looked for the Asus driver.

http://support.asus.com/Download.aspx?SLanguage=en&m=K52JR&p=3&os=29 , Global, 1st one listed under Chipset.

IMO...the version is not important. What's important is to remove a possibly damaged driver, replacing it with one which is correct for your system.

C & D are partitions, not drives (even though some refer to them as drives). One hard drive can contain many partitions. Since your system is a laptop, it's unlikely to have two physical hard drives. The specs show 1 640GB hard drive as original equipment. So...no, you only have to connect the 1 drive.

Louis

#11 Hérômus

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Posted 23 September 2012 - 06:32 PM

I completely agree with you on that.

Thanks for your answer.

The update said the installation was a success, though I didn't saw a installation going on. It just finished immediately. Maybe I was already using that version? The stuttering is still there. Though it does stand out that it happens less often after I reconnected the drive. It takes some more minutes of watching video to occur. Also, with every stutter I hear a little 'crack' coming out of my laptop. One other thing is when I open my laptop - after closing it without shutting it down, putting it automatically in standby - it is very slow. Maybe those things add something.

I really appreciate your help, wish I had your knowledge to help others.

#12 coxchris

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Posted 23 September 2012 - 08:13 PM

after closing it without shutting it down, putting it automatically in standby - it is very slow. Maybe those things add something.

Putting into Standby or Sleep can be based upon free space. Everything that your running when you go to standby will be place into ram or page file.

Also, with every stutter I hear a little 'crack' coming out of my laptop

It can be the audio or the hard drive. if its coming from the hard drive it can be starting to fail and that not good.

Shuttering can also occur if bad audio codecs

http://shark007.net/ I use these Install 32 bit application and 64 bit application ontop of that. See if that helps. If your still hearing "cracks" then I would do a Hard drive test to check the hard drive. If they found a error then back up your data immediately and replace the drive.

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#13 Hérômus

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Posted 25 September 2012 - 01:07 PM

Before closing my laptop I usually close everything (except for background programs). I did install the codecs, though it didn't have effect. So I checked the hard drive with SeaTools and already 2 tests had a negative result.

So it looks like my hard drive is broken. That also explains my first problem posted on this forum: http://www.bleepingcomputer.com/forums/topic465782.html/page__p__2811086#entry2811086 The topic bled dead because running a check-disk took really very long, just didn't have the time for it.

Bad news for me, because backing up my files goes with trouble. I'll keep trying and otherwise I will upload my most important files. Do you have any suggestions how to save my files beside backing them up on a external HDD?

Thanks alot.

Update: This is awful, I have got 11 photo's that won't copy to my backup. When I select them and click my right mouse button my Windows gets stuck, and shutting off takes very long. I will try them one by one.

Edited by Hérômus, 25 September 2012 - 01:30 PM.


#14 coxchris

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Posted 26 September 2012 - 09:26 PM

Sorry for not replying sooner

If you can get into the folder you can try to pull them off manually but you are doing it correctly backing up to your external hard drive. I am afraid if its freezing in that point, the sector is damage in that area.

If you can open up your pictures that it didn't backup you can save as and put them into your external drive

External drives are the only way to backup because they have massive storage however, you can try online backup but these have limits.

Google drive drive.google.com
Drop Box dropbox.com
Skydrive skydrive.live.com

These will save JPEG.
Do you have any recovery system CD from the manufacture or did they include it on the Hard Drive?


Please let us know if you need help finding a replacement drive.

Edited by coxchris, 26 September 2012 - 09:49 PM.

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#15 Hérômus

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Posted 29 September 2012 - 05:32 AM

No problem and thanks for the tips! Saving them on my external hard drive is a great idea. I have backed up (simply copied) some of my most important files now. Really lucky that I didn't get the error. I will try to save the rest that didn't work. Back up trough software crashes after a while, so I don't know if it will be done properly if I just copy paste everything?

When I bought my laptop, Windows told me to burn their software on cd/dvd. So I did, got it burned on 7 cd's. Would that also include the recovery system?

Surely would appreciate it if you have some tips on choosing a hard drive. Only if it doesn't take to much effort for you.

Btw, how do I know if it solves the problem? What if I replace the hard drive and I still have problems? Is there any way to be sure that my hard drive is the only thing causing it?




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