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ZeroAccess Rootkit, desktop.ini

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2 replies to this topic

#1 lookalive07


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Posted 18 September 2012 - 10:47 AM

I have been looking around at plenty of manual removal methods, etc. on this site and others and I finally broke down and got an account on this site so I could ask for help.

The problem is as the title suggests. I have tried running my McAfee Security Scan and it will come up with two (last night during the full scan it gave me four) Dekstop.ini trojans that can't be removed, and MBAM will quarantine some files, but won't fully remove the issue.

I have run TDSSKiller and it quarantines some of the issues but it says there's an issue with C:\Windows\System32\services.exe and that it's infected. I try to run the "Cure" process and it tells me "There are unprocessed malware objects", and gives me the option to either close the program or run another scan, which will repeat the process to no avail.

I want to run ComboFix (unless there is another way), but I don't want to do it without someone's help, which I would greatly appreciate. I already have TDSSKiller, MBRCheck, ComboFix, (all installed to my desktop) and MalwareBytesAntiMalware on my system, just as a heads up. As I said, I've run a full virus scan and TDSSKiller, and I've also run a full MBAM scan.

Thanks in advance for assisting me.

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#2 boopme


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Posted 18 September 2012 - 11:40 AM

Hello having run ComboFix we need to see that and a DDS log. Post the other logs also.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.
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#3 hamluis



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Posted 18 September 2012 - 05:22 PM

Reference: http://www.bleepingcomputer.com/forums/topic469005.html/page__p__2844122#entry2844122

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.


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