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win64\patched.a, sirefef, need help with infection!

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#1 bananafontana


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Posted 17 September 2012 - 07:41 PM

Hi all, thanks for reading and thanks in advance for any help.

I was surfing yesterday and got a notification that my adobe flash played needed updating. i wasn't paying attention and just clicked yes and almost immediately after downloading an update file, my AVG found an infection of Win64\patched.A virus. I immediately shut down and booted in safe mode. I ran a full scan of avg, and it did find the file c:\windows\system32\services.exe infected with said virus.

however, it could not clean it and i'm not sure if it even allowed me to delete it because it said the file was "white listed" since it was a system file. i then googled this virus along with some manual removal instructions, including deleting some reg keys. tried that, ran AVG again, no luck, still same file infected.

it was late, so i shut down the computer and so far all day today has been spent trying to get rid of this infection. also, my first avg scan today noticed another infection of luhe.sirefef and generic29.anpx viruses. unfortunately was not succesful in removing either of those.

I've tried some online scanners as well as the avg on and off today and nothing has worked so far. aside from the performance of the computer, i don't notice any slow downs, but i am getting the browser redirecting and a popup from adobe flash keeps saying i need to update my flash player. since i think it might have been the first download of the adobe update that caused my infection in the first place, i don't want to update anything right now, so i keep cancelling the update. however the pop up keeps showing back up every 10 min or so saying it needs to update.

I think this is all the information i can provide so far but would like some instructions as to how to proceed from here. i usually know what i'm doing with computers so you wont need to explain or dumb anything down. it just caught me off guard because i havent had any infection on any computer in a few years or so. any help is appreciated!

Oh, and I'm running windows 7 64 bit.

Edited by bananafontana, 17 September 2012 - 07:43 PM.

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#2 Broni


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Posted 17 September 2012 - 08:02 PM

Welcome aboard Posted Image

This type of infection requires elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 bananafontana

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Posted 17 September 2012 - 08:58 PM

As requested, new topic can be found here:


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