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Windows Defender won't update... Am I infected?


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5 replies to this topic

#1 Quackas

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Posted 17 September 2012 - 05:50 PM

I got an error code 0x80240022 when attempting to update windows defender.

My system specs are as follows:
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name QUACKAS-PC
System Manufacturer Sony Corporation
System Model VGN-FW235D
System Type x64-based PC
Processor Intel® Core™2 Duo CPU T5800 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. R1100Y0, 27/08/2009
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale Canada
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name Quackas-PC\Quackas
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.84 GB
Available Physical Memory 1.68 GB
Total Virtual Memory 7.89 GB
Available Virtual Memory 5.53 GB
Page File Space 4.13 GB
Page File C:\pagefile.sys

I am almost 100% sure I have viruses on my computer I have run TDSSkiller,aswMBR,ESET online scanner,malwarebytes-anti-malware, mini toolbox, FSS, adware cleaner, Windows repair tool, rkill. They all seemed to help; I feel I have backed this virus into a corner but without someone to go over the logs I can't know for sure and as I said my windows defender won't update error code 0x80240022 and now my windows update gives error code 80246008. I haven't been able to update to SP2 for vista for over a year it always said I don't have permission but I am the only person who uses this laptop, I am set in administrator... Help would be greatly appreciated!

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#2 boopme

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Posted 20 September 2012 - 07:43 PM

Hello, so you say you ran all those tools and they DID remove things. Have you rebooted the machine since?

Would you post the FSS log please.

There is a suggestion here you might try. L@@K

Edited by boopme, 21 September 2012 - 10:09 AM.
spelling

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Quackas

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Posted 21 September 2012 - 08:40 AM

FSS log

Farbar Service Scanner Version: 06-08-2012
Ran by Quackas (administrator) on 21-09-2012 at 06:37:13
Running from "C:\Users\Quackas\Downloads"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of BITS. The value does not exist.
The ImagePath of BITS service is OK.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2012-04-22 07:41] - [2009-08-06 19:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

I have rebooted since running all those tools and I follow the steps in the link you posted and it asked me if I was sure I wanted to uninstall I click Yes then it says: Action is only valid for products currently installed.

#4 boopme

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Posted 21 September 2012 - 10:10 AM

I feel we need a deeper look.

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Quackas

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Posted 21 September 2012 - 11:26 AM

Created DDS log and posted it in new thread on the other forum, GMER started fine but the options for the scan are limited to Services, Registry and Files the others are greyed out so rather than post an incomplete log I just posted DDS here: http://www.bleepingcomputer.com/forums/topic469409.html.

Thanks!

#6 boopme

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Posted 21 September 2012 - 12:58 PM

That's OK thats what we need..

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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