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Adobe Reader Update/Install Failing


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#1 detruence

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Posted 16 September 2012 - 11:13 PM

Windows 7 Home Premium
Dell Inspriron ONE2320

Thank you in advance for help, this is a great service.

I have been trying to Update Adobe Reader for weeks now when asked and kept on getting this error message " Error 1310.Error writing to file: C:\Config.Msi\1658852.rbf. Verify that you have access to that directory " ... Someone told me too just un-install Adobe and re-install but when i tried to re-install a similar error message failed in the install.

And i now cant seem to play any online videos. Any help would be greatly appreciated.

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#2 narenxp

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Posted 17 September 2012 - 01:00 AM

Did you try this

http://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html

#3 detruence

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Posted 17 September 2012 - 04:29 PM

Yes...when i still had Adobe.

Solution 1) Looked like it was for XP users

Solution 2)When i tried to look up the folder to re-name, my computer didnt recognize any folder with such name

Solution 3)I have Window 7; but do not have a 'ProgramData' option.


Which took me to un-installing Adobe.

#4 detruence

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Posted 19 September 2012 - 01:07 PM

upped.

#5 narenxp

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Posted 19 September 2012 - 01:20 PM

Solution 3)I have Window 7; but do not have a 'ProgramData' option.


Open your C drive

On top,click on Organize-folder and search options

Click on View tab and scroll down

Check mark Show hidden files

Click ok

You will see it now




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